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Halara Reviews Summary
The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
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Order was shipped in a very timely matter, I was very surprised how quick it arrived. The dress I purchased was true to size and was amazing quality. I will be a returning customer!
Very quick and easy. The products I received are very nice and quickly became favourites
Well packaged, arrived within 7 days, & clothes are super cute!
Item took a very long time to arrive at my address.
Amazing quality and entire process was great totally ordering again
It was great but you guys should really not force your customers to right a long $#*! paragraph. There is that fifty characters?
Great quality! Sizing was spot on! Everything came looking exactly like the pictures
Amazing- quick and great quality! Will order from them again!
I didn't realize that I had ordered the items on presale, so it did take a long time to ship and be delivered to me, but it was worth the wait!
I had an issue with sizing on my original order and this issue was resolved quickly and to my satisfaction. I received the replacement and it was perfect!
The shorts were not true to size. Very tight and not an XL
Hi Ashley, Sorry to hear you were disappointed with your purchase. We just reached out via email too! Hope you’ll give us a chance to make things right.
Shipping experience was great. Quality was awesome. But the dress fit a little shorter than I would've chosen for myself. Will wear around the house, but would need a longer hemline to wear out in public! (I am 5 ft 8 in, for reference)
Experience was as expected, really loved all of my items!
Item is perfect and is just what I wanted.It did take a while to get here though
The clothes were really great, shipping took a while but it was worth the wait. They fit well and material is soft and comfortable!
Hi Amanda, Sorry to hear you were disappointed with your purchase. We just reached out via email too! Hope you’ll give us a chance to make things right.
Shipping takes a little while (I did not realize this shipped directly from manufacturer in China).
Hi Yohanna, sorry to hear about your negative experience regarding shipping time. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!
From the business
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the bes...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Julie, sorry to hear about your negative experience regarding shipping time. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!