On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
GuruAid Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Good work today from GuruAid. I had issues with an abundance of pop=ups. The system is working again.
I have been a customer for guruaid for five years. My overall experience has been positive. The customer service representatives that I have encountered so far are knowledgeable on all computer applications, and other devices as well. On top of that, the representative are polite and curteous. I will recommend the company to other people.
Received excellent service from Rejesh, he was able to solve my popup problems and clean my computer.
Have used this company close to two years and not once have I hade the occasion to call for help that my issue was tot resolve totally and for good. Rite your review to help others learn about this online business
Im very haqppy with the service given to me and can recomend the engineers who carried it out thank you guruaid
They even helped me cancel a rival company that was a scam and got most of my money back. Very helpful and willing to go the extra mile to make sure you are satisfied.
It was very helpful they solve the problem i am very happy
Sanjay Gupta - Service excellent, my computer now much more efficient. Most thorough when asking questions. Will certainly recommend GuruAid to my friends
The staff was very helpful in fixing my computer, their great!
Nilesh sawant did an amazing job fixing my computer. Was very knowledgeable of the issues with my computer and how to fix them properly. Thank You Very Much!
I have had a few problems with my PC re antivirus and Youtube videos not working but everything was resolved efficiently by Guruaid. A very good service.
I have had an awesome experience today, in regarding the help with my computer and printer! I have recommended this service to a couple of friends! The patients is remarkable!
Thank you again for all time put in for me!
Very helpful and courteous. Issue resolved. Would recommend to others.
Nilesh Sawant was very patient with me after such a long time of working with me. Thank you so much.
Everytime I have an issue, they are there for me 24-7 with problem solving skills everytime that put everyting back to normal. Great work, great company.
I was having problems with my computer and again GuruAid came to my help. They were very kind and understanding and did a Great Job getting me back on line. Thank you for all of your help.
Ted Pierce
EAGESH: thank you for the time for my computers. I trust Guruaid to take care of my products. Will be calling next month! Thanks again
Guru aid is the place to get your computer problem fixed, They are very professional and your membership protect your whole household.The price for year
Nilesh Sawant He Is very professional an knowledgeable. He had my problem fixed in on time. Thank You Very much for having experts like him on your staff. Hiis overall rating is 5 stars and would give him more if available.
EAGESH: Did a great job and was very patient with me, i'm old and learning the computer, he was very helpful in fixing my problems, and informing me on what I need to do from here. Thank you very much.
From the business
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Tech Support Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members