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GuruAid Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
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Had unwanted pop-ups and message about speed of computer. The guys at Guruaid were very helpful and deleted unwanted software in a timely manner
The work was done well. The customer service was also great. All of this was done on the same day. Took about an hour. I am very pleas.
I want to say they did a great job for me I thank them
I feared I had been hacked and am much relieved after their very kind help.
Yogeshe Vishwakarma was my technician who gave my PC an excellent service. My Pc was infected and many more other problems but he took all the time to clean, repair and checked my system completly.
I am very very satisfied.
I had many times to have my PC serviced before but he is the best if I may say so.
Thank you very much.
There were a few hic cups earlier but when Vijay took control we had a very good relationship and he gave good feedback and more importantly fixed my problems. I would be happy to recommend Guru Aid to my friends. Terry Stokesbury
I was very satisfied with guruaid. They were very patient with me and they were able to diagnose and resolve my computer issues. I am very grateful to them and will look forward to signing up for service when my 1year subscription is up.
I was very pleased with the service i received today. The techs were pleasant, helpful and very patient. I am 73 years old and they took their time with me Thank you so much
I became aware of Guruaid when I contacted the helpline for McAfee after a supposedly automatic renewal of McAfee software went wrong. Guruaid gave prompt and excellent support by sorting it out (albeit for a fee!). It seems to be an excellent support service for those who are not boffins. Time will tell over the coming weeks, but it has started well...
Very... very good and professional like this so much that i have registered for 1 yr so that I can have peace of mind and can get help at the touch of my fingers. :)
Pamela R
In answer to your question, I have no knowledge that they are a scam organisation, and have only used them that once. Frankly I'm not game to use them again, as I fear some other problem will arise.
I was very impressed with the customer service and speed of resolution of the problem. Every one was very polite and efficient
I had an excellent sevice today from your technican for two coputers. I recommend all my friens and coustomers to use your service.
Had a lot of internet issues and they have been solved. Then a phone app for dialing was down and tech did not stop till it was fixed. Thanks, good work
Guruaid has always been (1) very helpful (2) very friendly/polite & are (3), most importantly. Are able to get to the root f the issue. They also do not mind how many times they have to help you.
They are to be trusted.
My last technician has been Pradeep Bhoir, who has maintained these very high standards and attitude mentioned above.
Very satisfied with the service, Very knowledgeable of the program
These guys did an excellent job. I highly recommend them.
Today Amit worked on my computer for one hour and fixed all my computer's problems as I requested.
Great job Amit Godambe
VERY POLITE, PLEASANT AND PROFESSIONAL. PATIENT. THEY DO GOOD WORK. THEY ALWAYS ASK IF YOU HAVE ANY OTHER ISSUES.
Dhaval SHah, is very professional, I've called guruaid several times and they have helped me greatly with my pc. Very happy I have guruaid.
From the business
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members