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GuruAid Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
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I had a wonderful experience with Fahed Sayed, the technician who helped me through a horrible experience. Suffice to say, solving computer issues is not my strength. But working with a thoughtful, imaginative and thorough professional like him made a bad situation palatable.
If you ever have a problem, I hope you're lucky enough to find a professional like Fahed Sayed to help you solve it.
I'm very happy and grateful!
These techs are very efficient and professional. They really know what they are doing. They deliver what they promise.
Had a lot of slow problems, couldn't open attachments on e-mail, many files that didn't belong on the computer (don't know where they came from?) Had a very good tech, Vishal, who cleared all of those problems while I waited.
This was a very pleasant experience. The tech was very helpful and did a great job fixing my computer. It is working great now. I, am very pleased.
Rajesh was very helpful answered all my questions and got the info installed and working cleaned up my computer ask before he removed anything. I felt I could trust him
Mr. Aditya Chatterjee did excellent work on my computer and fixed what was wrong with it. He should be commented for 5 stars for his service.
They are great im so happy to have them on my team the work is fast
Guruaid diagnosed my problem quickly and professionally and resolved all my issues to my satisfaction. Technician Rajesh was very polite, patient and answered all my questions.
The work that has been done by GURUAID has been excelent every time i have needed them. Highly recomend them.
Guru aid cleaned up my computer and got rid of the pop-ups that were keeping me from using the internet. They are always patient with me and my computer, both of which are slow at times.
The tech was great and efficient and very courteous. A good investment in time and money.
Service a slowed up computer, cleanup and tuneup. Too much time spent on additional sales promotion to a new customer.
Very professional, and fast, very satisfied and solved my problems. Would recommend to anyone having problems. Will use them again for sure!
I am always impressed by the way everyone gets the job done. I just stumbled upon this site and I am glad that I did. Very impressive to say the least. 100% thank you.
Hello,
I had a lot more going on than I thought so I called as soon as the computer started to crash and freeze. I'm glad that I called right away now the computer is running just fine.
Thank you,
Sherry Collinsworth.
Today was my first experience with Guru and I was not disappointed. I'm glad I decided to give them a call. The Technical support teams were wonderful and I will call on them whenever I have a problem.
We are extremely satisfied with the service we received and not knowing a lot about computers the team was very helpful. Thank you so much!
From the business
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members