Gumtree UK

It used to be good but after they sold it to Americans Now acting like bussiness mafia. I see why after many month my ads don't get any respond. When buyer messaged me I received email then gumtree maked my message to be deleted and then they use internet treack to contact buyer to sale gumtree owners staffs.Uk need to clean up such websites like gumtree shpock evay PayPal face book etc... they are dangerous for Uk national security in a long term in many different ways

GUMTREE have Deleted all contact numbers from there websites and google if you do find one it will not work, your money is best of spent somewhere else, As entrepreneur when i use a service and pay for it like i did with gumtree adds, I expect what service I have paid for to get that service! Not have to proceed with court judgements to get your money back out of them for the service they have not supplied and cannot be contacted in any way.

Yesterday I got some legal advice from a family member that specialises is criminal law, as I previously stated you took payment for 3 advert that you are refusing to refund because of what you say is I breached T&C's but funnily enough can not tell me what exactly I've breached, fortunately for me I screenshot the 3rd advert before submitting it to you with payment which I was able to show her and she said NO T&C's have been broken and also when I spoke to a member of your staff her words were

"I can't see anything wrong with them, I will have to escalate this higher"

So I think we can agree that your T&C's clearly state you can keep the money paid for the add IF T&C's have been breached, IF T&C's have NOT been breached then it is you that is illegally obtaining funds making you a fraudster and considering you tell EVERYONE they have breached T&C's with ABSOLUTELY NO EXPLANATION AS TO HOW shows that it's you breaking the law by breaking the legal agreement that is between the consumer and yourselves.

A decent company would take the time to look at an advert and discuss it with the consumer then put it back up visible to the public once it's established NO T&C's we're breached, not just tell people to basically F off.

You are a disgrace. Like I previously said I've spent about £2700 getting a qualification that is VTCT and insurance so I am able to as a single mum stay off benefits and rent a private house but you scammers think it is ok to take away my livelihood just because you can

HI, i am new to Gumtree and i try to post my flat for rent on gumtree. First i post the ad without pictures and they removed my ad for that reason. I edited my ad, add photos, landlord reg and they told me they blocked my account for no reasons. I asked to provide me with details and info if i break any rules or terms and they don't comply with they own ToS.

This was the email that i have received from Gumtree.

Hello Adrian

Your account has been restricted and we have reviewed this decision.

When looking into your account we can see that you aren't complying with our rules, to the level where we think it is better that you no longer use our website.

Our original decision to restrict your access is upheld.

We reserve the right to remove ads and restrict user access. This is in accordance with our terms and conditions.

This is the Terms on Gumtree and they must comply with that.

Removed
Removed means that your ad has been removed from Gumtree for a violation of our site policies. When this happens, an email will be sent to your account's primary email explaining which policy was broken. If you can't find the email, check your email's junk and/or spam folders. You can review our site policies in the General Posting Policies article.

As long as you don't continue to break any of our policies, you may repost your ad at any time. If the item, service, or job you're posting is against our policies, we ask that you please refrain from reposting.

If you have questions about our policies or you feel that your ad was not breaking Gumtree's policies, please contact our customer support team. We'll be happy to look into the situation.

Rabbish platform
Rabbish platform. Constant mistakes
Things are happening over a year now no 1 can sort it out. I habe paid for advertising and website link. But website link never there and no 1 knows the problem
Costumer services even worse completely dont know what they doing or how to resolve a problem
Just give me a different reason with different adviser this is radicelous
Not recommended this platform time wasters and money wasters. They're fast to take ur money but very slow to resolve the problems

1) Case: Sold an item and within a minute got an interest from the buyer purchasing it.
The sale was completed in a most efficient and professional manner.
2) Case: Purchased an item. The purchase was completed successfully.
3) Case: Sold an item to a buyer that appears to be a scammer.
The details that she/he used to scammed me were: Shannon
2 Rosemary Drive, Sutton, Coldfield, B74 3AG
My loss wasn't great, the fact that I allowed myself a mistake like this was much greater.
I reported my scam to the Gumtree team and the Action Fraud Team with an aim to prevent other honest users being a victim of crime.

Absolutely disgusting service sold some jeans sent by hermes and never received the money for them £20 I've been scammed and gum tree have done nothing

Rude staff.

Hadn't used the site in years, posted an ad selling tickets & paid for 2 weeks front row space. Within a few hours the advert was removed, when contacting their online support, they failed to explain why but instead, supplied a 'Policy Rules' link, when I questioned this & asked for a refund, Gumtree rep then terminated the chat without any explanation.

Pathetic customer care who will happily take your money.

AVOID

Good for personal ads, but you can't delete messages sent to businesses - and they send them your email address! How is that legal, Gumtree - data protection act? It's the same if you send a CV; it can't be deleted! I don't want to see old/obsolete messages, or my personal information online forever! Please make these DELETEABLE - NOW!
Messages to/from personal sellers can be deleted without any problem. Why are business messages different? No I'm not interested why you do this, I just want them to be the same as personal messages.
Searches are far too basic, no option for choices or negatives (as on ebay).
Car search options are pretty good, but why fixed options for mileage and age - why can't we enter these ourselves? 80k and under/over 10 years is not much help to anyone - let us enter our own ages and miles!
Lastly, please STOP showing eBay ads for things anything like I've seached for! If I've searched for cars, I DON'T want to see ads for CAR PARTS! The same goes for other categories. Please let me SWITCH OFF eBay ads - permanently!

Hi,
I posted an ad a week ago to sell a kitten of my own, and my ad has been removed straight away with no explanation and no refund.
I tried for days to get some information but only had robotic answers that I breached the rules, with no more explanation of what rules I was not following. Also I was informed I couldn't get a refund as I didn't comply to the Gumtree policy, but at that still didn't know what was my "supposed" mistake!
It took 5 days of patience to finally have a human answer through the live chat (by the way it's not really a chat, because you cannot "chat" with anyone, you are sent an automatic answer and disconnected straight away), and I was vaguely told that I've already posted 2 ads for pets in the last 12 months with another account, which is completely wrong and I wonder where they got that from?
I offered to send my ID to prove that I'm a legal individual person, or talk on the phone or on video to someone to show I am not usurping anybody identity, but no answer and no possibility to talk to anyone.

I have the right, like any other person to sell kittens and if they don't accept my application with no reasonable reason and evidence that I did wrong, then it's called slander and it is illegal! And on top of that they are stealing my money.

Nobody to talk to, no investigation from their side, I want my rights back and sell my kitten before I have to drop him in a shelter instead of him having a loving family. As a woman, I feel discriminated and isolated.

Been using gumtree on and off for years, it used to be teallly good and effective when selling items.
I used to trust leaving my number on the page so people could contact me about an item for sale, how that has done a full 180.

Yes i may be a little naive in thinking the world is wonderful and nothing bad could ever happen but i didn't expect after accidentally leaving my number in a new ad i posted to be hounded by absolute sex pests.

(i say accidentally i just forgot to change the settings on the ad)

Not only was hounded by dirty people trying to get what i can only assume 'free phone sex' (wouldn't of been too bad if they actually paid for these kinds of services!) i was also hounded by scammers wanting stuff to be delivered by 'gumtree delivery' through whatsap. The gumtree website even states itself 'be wary of buyers asking for gumtree delivery' jesus christ.

Gumtree, what the hell happened to you?!

Horrendous service. I put up an ad, paid for featured ad, it lasted 36 minutes. It gets pulled, I contact Customer Service (don't bother with the live chat, IT'S NEVER AVAILABLE!)

Customer service sends me a mail the next day, tells me my ad was pulled for violating their t&cs without actually pointing out WHICH T&Cs. Then second half of the letter goes on to effectively tell me I won't be refunded.

Not only do they not vet your ad to determine if it violates there t&cs to start with, they sucker you into paying for ads and then proceed to keep your money on the pretext that you violated their t&cs.

SELLERS BE WARNED!

Brought a car for my wife of gumtree cost me alot of money was told by the seller it was in great condition and great for the year good condition in and out starts and runs great got the car delivered and the car didn't start from day 1 and had nothing but problems ended up losing alot of money as the seller wouldn't give me my money back so have a car sat on the driveway that doesn't work and out of pocket it should have been put up for spairs and repairs or a big project now my wife has been left without a car im sorry but gumtree should have something in place that a buyer can get there money back if the item or items they have brought are not what the advert say or not as described i have never been so let down and all trust is lost

Last month, I listed a professional camcorder on Gumtree. Within just an hour of posting, some phisher by the name of "Pascal" messaged me saying he was in another city about 200 miles away and offered £50 extra for delivery and willing to pay with PayPal. Many red flags were raised. I got super suspicious, but decided to play along.

He gave his spaced-out phone number and requested we talk on Whatsapp. I immediately did a reverse phone number search and found multiple complaints from other people saying this guy claims to be from another city and offers more money for postage, then claims he gave vendors the money so he can have the item for free.

As seen from the screenshots, I confronted him about it and, of course, he never responded back. Apologies for the language.

The very next day, I got messaged by a user of a different name who claimed to be from another city and wanted to pay with PayPal, and offering extra for delivery. I suspected this was the work of the same parasite [Pascal], but acting under a different alias, so you can pretty much guess the amount of respect I gave them.

Overtime, I am mostly met with users asking "Is this still available?". Later I found out that 99% of these users are one-stars and the reasons being mostly down to them not responding. I did some researching and found out that there is a multitude of bots on Gumtree that are programmed to go through various ads and ask the sellers this very question.

The true nail in the coffin was when I subsequently wrote up a lengthy complaint to Gumtree's official email address, only to receive an automated response saying that the email address I wrote to isn't being monitored. There is an option on Gumtree where you can rate and report the customers, but it's only so limited to a few categories, none of which exactly fits the nature of the ordeals I had.

I believe Gumtree should request ID for verification whenever opening an account on their site. At least then no one should be able to go through the stress of having their time wasted and their hopes up with this nonsense.

I have been using gumtree every now and then when i had to sell something. Today i realised they are SHARING MY NUMBER with in time frame of 10mins i received at least 6 phone calls to sell PIP, compensation etc after posting my ad. I started live chat and they said they have no control over who obtains number, which turned out to be a lie. Firstly they state in little writing(terms of use) they share data with 3rd party and my number was added to database for tele marketing, which was told by the guy trying to convince me i had a accident and i should go ahead with compensation claim. All in all people its not worth paying for a service that sells your details for more money.