Guest ReservationsReviews 1,301

I agreed to a 200$ charge over the…
I agreed to a 200$ charge over the phone (including taxes and surcharges). They got my email wrong, so I never got a confirmation of the cost. The Thursday following my stay I was charged 40$ over the amount they told me, which equates to 70$$ in surcharges! Why would anyone agree to a "low rate" hotel room and then get charged the equivalent of another night stay. Garbage customer service, they just out source their billing to another company who won't do a thing about it because its not there fault.

Do NOT use this "company". They are dreadful shysters and give misleading information, booked a one night stay through them and will never use them again. Room price of £56.61 was then increased by another £38.18 to cover Tax Recovery Charges & Service Fees! Also all manner of excuses as to why we had been charged twice (spoke to the hotel who informed us that they had not been paid by Guest Reservations and were told by Guest Reservations to charge us). They even said that the hotel had no record of our paying them. Took the best part of 3 hours on the phone complaining to eventually get someone to agree to refund the basic price. Supposed to be paid directly to my account but will believe that when I see it.