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Grove Reviews Summary
Grove has a rating of 1.8 stars from 278 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Grove most frequently mention customer service, credit card and next order. Grove ranks 56th among Cleaning Products sites.
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Each month I should be able to choose what I want! What is up with the automatic order-did I miss something inn your laws?
Got my box- the soap dispenser didn't work. When I called they said it would be in next month's box. Also didn't get the dish soap and hand soap for free that I thought I was getting.
I have been using Grove mainly for cleaning products so far, and several of them have arrived with their own glass spray bottles. All the products I've used are very effective, Earth-friendly, and smell wonderful. The few trays I've ordered are quietly attractive, generous-size, and durable I am so impressed, also, by the pocket-friendly prices in the vast majority of Grove's products.
Thank you so much for taking the time to write this review, Beth!
We're so pleased to hear you love all of your Grove goodies. Grove offers a wide range of options for our customers: from people who are more environmentally conscious and want 100% all-natural products, and to those that are just trying to make more responsible choices in their homes. It's so nice to hear that Grove has helped you to bring healthier and cleaner products into your home. Thank you for making informed decisions and caring about the same things we do!
Please feel free to reach out if you're looking for any product recommendations or have any questions about our products. We’re always happy to answer any questions.
Best,
Team Grove
Excellent products and wonderful customer service! Recommend this company for organic cleaning and beauty products
We appreciate you taking the time to write this thoughtful review, Heather.
We're so happy that Grove has helped you bring new, healthier products into your household.
Thank you so much for choosing Grove and spreading the love!
Please feel free to reach out if there is anything we can help you with.
Best,
Team Grove
Was pleased with my first two shipments but the third was all tossed inside, broken bottle nozzle leaked through the entire box and over everything. Terrible sticky mess. Also, didn't get the "free gift" it showed I qualified for at $79 and asked that I "select gift". Thought at first, oh well, they will resolve. NOPE.
HORRIBLE customer service experience! Was told do not get the free gift bc a $4 holiday Memorial Day discount that was applied at check out without my noticing or using any code made my order just under $79 so got nothing, not even offered the lower tiered gift offerings.
They also didn't offer to send out replacements of the EMPTY bottle I received and said would get a new one WITH MY NEXT ORDER!? Why would I ever (re)order from them again without standing by this order? Never! Empty bottle and sent them all the photos.
I said would cancel my subscription so instead of trying to please me, Ian just sent me a link on how to cancel.
He could care less on trying to keep a customer. Shame. Although I can continue to buy these products elsewhere, I liked this concept of auto delivery.
Lost a customer over bad customer service. Shame on Ian.
We saw your other review and wanted to share that same information here, in hopes that it helps.
We aim for efficient and thoughtful shipping practices and are saddened to see that we missed the mark with your order. It was certainly not our intention to have your order arrive like this, and we will be sure to pass this feedback along to the proper team members.
As for how we replaced your item, we remain conscious of every box we ship and try to do what we can to consolidate shipments whenever possible and it saddens us to see that this has impacted your time with us. We also wanted to touch upon the confusion surrounding your subtotal and the bonus item in your cart. The subtotal shown in your cart is comprised of the list prices of all items in your cart. All discounts are displayed in the total discounts portion of your cart, and the total shown at the bottom is the correct amount you will be charged.
We hope this information helps in some way. If you have any further concerns and would like to continue the conversation, please reach out to us at [email protected].
Best,
Team Grove
I have been a customer of Grove for years, and have paid for a VIP membership. I am continually disappointed at their customer service. Shipping takes forever and you have to spend money on top of more money on top of more money in order to get basic services, such as "free" shipping, immediate shipping, or the VIP "perks" that are promised to you when you originally pay for the VIP membership. They offer nice products at reasonable prices but their business model has evolved in a way that feels like I'm being robbed. Any time I bring an issue to customer service, their approach feels like, "hey that's your problem, not ours." Seems like they care more about revenue than people. Sad.
We are saddened to hear about your experience, Ann.
We are so sorry that your time with Grove has been anything but exceptional. We aim for efficient shipping practices to get our orders out to our community as quickly as we can and we apologize for the hassle this has caused.
Our VIP program includes free shipping, four full-sized gifts, and early access to special promotions. We would be happy to clarify any of the benefits.
Additionally, we are sorry if your previous interactions with our team haven't been up to our Grove standards. This is a great teaching opportunity for our customer service teams. We can assure you that your feedback has been passed along so we can work to improve these interactions in the future.
Please reach out to us at [email protected] if there is anything additional we can help clarify for you.
Best,
Team Grove
My first order through them was great. The second not so much. I spent an extra $20 to get a free glass spray bottle, and got an email confirmation with a list of my items. Only to notice the sprayer wasn't listed. In its place was a free metal caddy that hadn't even been listed at any tier of money spent as a potential free item at the time I placed my order.
I emailed customer service detailing what had happened and basically got a "well, that's not what your order shows, enjoy your caddy". I again explained what happened. A different rep responded and said, "A free replacement has now been added to your cart so you can get that in your next shipment." Even though the order it was missing from hadn't shipped yet.
This is of course after I've already stated it was my last order, and (attempted?) to cancel my free trial VIP membership. I went through the process of cancellation, but if I look at my Grove account, it still says it's going to charge me for the VIP membership in July. It won't even let me take my credit card off file unless I replace it with another card. It also seems the sprayer in question is never going to be sent to me unless I get suckered into placing another order.
Anyway. Fingers crossed I'm free of this company, but I have the terrible feeling I'm not out of the woods yet. Guess I'll see what happens in July.
Thank you for bringing this to our attention, K. F. We greatly apologize for the frustration and hassle this has caused.
We are so sorry to hear that you aren't receiving the bonus item you intended to get. We would be more than happy to take another look into this for you and provide some clarification.
Additionally, having a Grove account comes with two completely customizable features, VIP Membership and scheduled recurring shipments, that can be used exclusively or combined to best meet your personal needs and preferences. We sincerely apologize if that was unclear when you first signed up with us!
Please reach out to us at [email protected] and we would be happy to take a look into your order and help answer any account questions you may have.
Best,
Team Grove
I so badly wanted to love this. I love all the products and the convenience of getting them regularly. However after my first box I didn't receive an item I ordered and I didn't receive a item that was free with a minimum purchase. I didn't think much about it and was still excited about the products I did get. I texted the text customer service number I received in my box and was told that the items I didn't receive had been added to my next box... wait so I have to wait another month for items I've already paid for and paid extra to get. I didn't think that was right so I called to check and see how to get the items. The woman on the phone told me exactly what the person over text had told me, I would not be getting my items until next month or she would add them for free to my cart. I opted to have them added to my cart for free, however when I went to check out they have a minimum purchase requirement to ship of $45. So I paid $60 and didn't receive items that I paid for and they want me to pay another $45 to get those items before next month. So I posted an Instagram story warning my friends and family that I felt Grove was a bit scammy. A little while later I received a message on Instagram from their Grove account insisting they could help make this right. 3 days later and they did the same thing the last customer service woman did and added them to my cart for free (which I'd then have to wait a month for or buy $45 worth of products to get it shipped now). I was never offered a refund only excuses. Buyer beware!
EDIT: After writing repeated bad but honest reviews I was refunded for the 1 item I paid for and didn't receive...
We're so sorry to hear about your experience with Grove, Alex.
We read your review and we can understand your frustration. This is not the experience we want our community members to have while receiving their shipments and working with our customer support team. We greatly apologize for the issues with missing items in your order. We always aim for efficient and thoughtful shipping practices and are saddened to see we missed the mark this time. Please know that this is not up to our Grove standards nor our norm.
We remain conscious of every box we ship and try to do what we can to consolidate shipments whenever possible and it saddens us to see that this has impacted your time with us. If you have any further concerns and would like to continue the conversation, please reach out to us at [email protected].
Best,
Team Grove
ABSOLUTE NIGHTMARE! I got lured into this site with the free products (after you order so much.) The products themselves are great! They clean great and smell even better! Honestly though, you can get most of these products on Amazon for the same price, or less. After my initial order, a second, random shipment order arrived the next month with over $100 in products. I immediately emailed to cancel my membership and went into my account to make sure a new shipment would arrive next month and charge my card. If you look in your account, they sign you up for random "subscriptions." You have to physically delete them and customized what you want. After "canceling" my membership and deleting the subscriptions, I received an email the next month stating that my shipment was being prepared. I had to, once again, go back into my account and delete more random subscriptions they had added onto my account. Under "history" I noticed they had charged for membership in April... on a card that was on file and had expired in February. I don't know how they could have charged when the card on file had expired! Not to mention, I had emailed them and confirmed the membership cancellation. So now I'm going through my bank to dispute a $20 charge on an expired card and something that should have been confirmed canceled. Save yourself the hassle and shop elsewhere. These products are sold at Target, in grocery stores, on Amazon, etc.
We are saddened to hear about your experience, Megan. This is certainly not the time we want for you to have while shopping with Grove.
Having a Grove account comes with two completely customizable features, VIP Membership and scheduled recurring shipments, that can be used exclusively or combined to best meet your personal needs and preferences. We sincerely apologize if that was unclear!
The frequency of your shipments is completely customizable and there is no requirement to order every month. You can edit the items in your order via your cart or your Product Subscriptions. Product subscriptions are separate from your cart, and allow you to automatically add items to your monthly shipments so you don't forget them. However, we understand that this doesn't work for everyone, so you can edit or remove these subscriptions on the subscription page here.
We apologize if this feature of our site was not made clear and for any frustration, this may have caused! We try our best to explain our service options during sign up and will continue to improve upon this using thoughts and suggestions from valuable community members like yourself!
Please reach out to us at [email protected] if we can help provide any additional assistance managing your account. Thank you again for taking the time to provide us with your feedback.
Best,
Team Grove
I was a VIP member for a little over a year but just ended that today due to the frustration of getting incomplete shipments, delays, ordering a certain laundry detergent and getting another, my cart is continually full of items that I did not shop or request so I have to empty the cart each time before I place an order, spamming me with emails, demanding a certain dollar amount before they ship items even though I pay a fee to be a "VIP" member, and finally, the company refusing to send items to me that I paid for, but they did not include in my shipment. They have interesting products, but it wasn't worth the myriad frustrations when I have other options (Thrive Market, Whole Foods).
Thank you for bringing this to our attention as we want to offer you the best user experience possible.
We aim for efficient and thoughtful shipping practices and are saddened to see we missed the mark and you have been missing items or receiving incorrect items in your shipments. This is not up to our Grove standards nor the norm.
It is most likely that those items were added to your cart because of your Product Subscriptions. You can customize the shipping frequency for each product in your subscriptions or remove them completely by clicking the "x" in the top right corner of the product photo. Items in your product subscriptions will be automatically placed in your cart based on those settings. Removing items from your subscription does not remove them from your cart if they have already populated for your next shipment.
We remain conscious of every box we ship and try to do what we can to consolidate shipments whenever possible and it saddens us to see that this has impacted your time with us. If you have any further concerns and would like to continue the conversation, please reach out to us at [email protected].
Best,
Team Grove
Grove orders $90 -$100 For you without your permission/consent! If you don't see the email in time, they sent their order to you and charge your card!
Thank you for bringing this to our attention, Dee. We're so sorry to hear about the troubles you're experiencing shopping with Grove.
Having a Grove account comes with two completely customizable features, VIP Membership and scheduled recurring shipments, that can be used exclusively or combined to best meet your personal needs and preferences. We sincerely apologize if that was unclear!
Please feel free to reach out to us at [email protected] and we would be happy to take a look into this for you and help get this resolved.
Best,
Team Grove
Grove is a great company and I've never had a problem with anything not getting shipped in a timely manner and I love the personal touch they send with there packages.
Thank you for this thoughtful review, Eddie!
We are thrilled to hear that you've been enjoying Grove and the convenience of recurring shipments and having your orders shipped right to your home. It is great that you have been able to make these monthly shipments work for your household so that you can be a conscientious shopper!
If you ever need any help with your account or a product recommendation, please reach out to us at [email protected]. We're always here for you!
Best,
Team Grove
I fell in love with Grove.co's website, but as soon as I started using them there was nothing but problems. They "lost" several of my orders and wouldn't even tell me until I started a complaint. I was understanding the first time, but the third was a bit much. The sad part was that I had to cause a huge fuss in order to get my money back. They would have been just fine with taking my money and not giving me the products that I ordered. They are a horrible scam and not worth anyones time or energy!
Oh no! We're so sorry to hear about your experience with Grove, Tasha. This is not the time we want you to have while shopping with us. We aim for thoughtful and efficient shipping practices and are so sorry to hear that we missed the mark. We understand that this has been a frustrating interaction and greatly apologize for any inconvenience this has caused for you and your home.
This is a great teaching opportunity for our customer service teams. I can assure you that your feedback has been passed along so we can work to improve these interactions in the future.
Please reach out to us at [email protected] and we would be happy to help get anything remaining resolved for you.
Best,
Team Grove
My wife and I were both charged multiple times after we canceled are shipments, VIP, and even sent emails and said to send no more products, then to have to wait to receive them, print a label wait for them to receive it back before you get a refund. In these hard times this last charged caused a overdraft fee, and after sending an email to grove for the 6th time, no response, just happened to check email and saw a ups label, BUYERS BEWARE!
We are so sorry to hear about that trouble, John. This is not the experience we want for you to have while shopping with Grove and we greatly apologize for the inconvenience this has caused for you and your household.
Having a Grove account comes with two completely customizable features, VIP Membership and scheduled recurring shipments, that can be used exclusively or combined to best meet your personal needs and preferences. We sincerely apologize if that was unclear and if there has been difficulty updating your account settings.
Please reach out to us at [email protected] and we would be happy to help get this resolved for you.
Best,
Team Grove
I was double charged accidentally and when I tried (within minutes) to cancel one of the orders I was told they could not cancel it because the warehouse already had the orders. I cancelled my membership and account, I was then charged the following month. Terrible company. Terrible service. They do seem good products but just buy them from amazon and save the hassle. FYI they will always promote crap you do not want, buyer beware
We are saddened to hear about your poor experience with us, Cliff. This is certainly not the time we want for you to have while shopping with Grove and we greatly apologize if we dropped the ball this time.
Please reach out to us at [email protected] and we would be happy to take a look into your interaction with our team and help get any additional issues resolved for you.
Best,
Team Grove
I love all the products. Everything came so fast. I would recommend this to family and friends
Wow, Daniela! Thank you so much for taking the time to write this review. We really appreciate you sharing your experience with our community! If you ever need anything else, please reach out, we are always happy to help. Again, thank you for choosing Grove and spreading the love.
Best,
Team Grove
I ordered for the first time & have NEVER been so upset & disappointed in my life. 1st on quick view everything was dusty, dirty, and gritty like it had been on a warehouse shelf for quite sometime. Then noticed the dates go back to 2017 & 2018 its 2020! I also didn't receive everything I paid for
Thank you for bringing this to our attention, Erika.
We greatly apologize for your experience shopping with us. This is certainly not up to our Grove standards nor the norm. We want you to receive all of your Grove items in their best condition and we are so sorry we dropped the ball this time.
We take all concerns of this matter very seriously. Please know that this has been passed along to our product team as well as our warehouse and shipping teams to ensure this doesn't happen in the future.
Please reach out to us at [email protected] and we would be happy to help take a look into this for you.
Best,
Team Grove
Boxed badly and items were missing. Instead of resending, they say they have to add them to my next order because shipping is bad for the environment. If I would have just ordered these items, you would have shipped them! Seems like a scheme to make sure that I have to order again. Very disappointing customer service.
We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention, Karen.
We greatly apologize for the issues with receiving items in your order. This is not up to our Grove standards nor our norm. We certainly want you to receive your items.
Please reach out to us at [email protected] and we would be happy to take a look into this for you and provide any additional information that we can.
Best,
Team Grove
My first time and first box :) I like the service, it was fast, safe, and convenient. Can't wait to use my products! I enjoy getting the bonus items.
Yay! Happy Grove Mail Day, Mary!
Don't know how to review because the items haven't been received yet as far as I know. I sent them to my Daughter
Thank you for letting us know, Mary!
If you having concerns about your daughter receiving her order, please reach out to us at [email protected]. We'd be happy to take a look into that for you.
Please let us know if you need help with anything else. We're always here for you!
Best,
Team Grove
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Helping families across America create a healthy beautiful home with our range of natural & non toxic home & personal care products.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you taking the time to write a review, Glennis.
Having a Grove account comes with two completely customizable features, VIP Membership and scheduled recurring shipments, that can be used exclusively or combined to best meet your personal needs and preferences. We sincerely apologize if that was unclear!
We would be happy to provide some additional information about your account.
You are always in control of your shipments and what items you are receiving. Product subscriptions can be easily managed at https://www.grove.co/pantry/subscriptions. You can customize the products in this list so only your regular essentials automatically generate into our cart. Items in your product subscriptions will be automatically placed in your cart based on those settings.
You can edit the items in your cart as well as your shipment date at https://www.grove.co/pantry.
If you have any additional questions or need assistance with your account, please feel free to reach out to us at [email protected] and we would be happy to help!
Best,
Team Grove