GroveReviews 278

I've used Grove for about two years now and was aware I had to always watch my cart for extras they sneak in there but was generally happy with the products. As of recent, the same order has been "damaged" in shipment and returned 4 times. I finally requested a full refund and to cancel. Grove needs to figure out the shipping issues and tell the customer what's going on. Don't say it's been shipped if it hasn't.

I've been ordering tissue paper, toilet paper, and paper towels for 2 years. I received a box of tissue papers with what looked like meals worms embedded into the tissue paper, at least 8 of them in one box! I was too late to cancel the next order so I received another box, same thing! Beyond disgusted thinking worms may also be in the toilet paper. I contacted customer service and they refunded- but WHY ARE THERE WORMS IN THE TISSUE PAPER?! Totally unsanitary

I gave this site a chance. No Plastic sounded good. The products were just OK. I canceled everything before the next subscription was scheduled to arrive. Then months later I have an order just ship. I didn't want it or request it. Beware. This seems like one of those places that you will need to change you CC number if you use.

I've been using "green" cleaners or making my own for over 20 years. Living in a fairly small town, I have a hard time finding some of the products I prefer if I'm buying off the shelf (Method for example). After seeing many ads for Grove, decided to give it a try rather than just ordering the same stuff from Amazon. I'm not a "retail therapy" kind of shopper. I don't "buy more to save more" or get taken in by "if you spend x you get a free y" kind of marketing. Unfortunately, I am clearly not the target market for this company, which is ALL ABOUT this. AND its a subscription service. Every month they throw a bunch of stuff in your cart they think you might like, and you have to go in and manually delete stuff you don't want. If you miss the email, well, they have your credit card number and a box of stuff you didn't choose shows up on your doorstep. Turning off the subscription all together is possible but takes some research.

I LOVE the idea behind this company. More natural/greener products all in one place and a move towards less plastic. But geez louise this is a pushy system. I don't want to have to monitor a system closely to avoid products being shipped. Just not my cup of tea.

This is a very dishonest and terrible business. No where when i made a purchase did it say it was going to bill me monthly. I would of never ordered if i known i was going to get billed monthly. It was hidden so well i had no idea.

Not only that but the service was terrible. One of the bottles broke during shipping and leaked all over everything. When i contacted customer service I didn't even get a reply.

DO YOURSELF A FAVOR AND AVOID THIS SITE! Trust me it's not work the headache. Also most of their products are stuff you can buy in your local Target and Walmart. They just resell other merchants products. Disgraceful website

I like the selection and the convenience of monthly orders.
However, if you put something in your cart once, they will add it every single time, as well as any related products to that item, and keep doing so every single order.
For example, I ordered mosquito sticks 1x in early summer. It, and like items, are automatically added to my cart before every order, even thought it's now November in the NW and I never purchased them more than once.
And note- they will ship your order without your confirmation, it happens automatically, so if you aren't paying attention you will end up with (paying for) a ton of stuff you likely don't need.
I have at least $100 worth of product I don't need every single order that I have to remove so it doesn't ship.
Meanwhile, they have little in place to tell me when I might be leaving an essential that I haven't ordered in a while (like toilet paper). I'd much rather get overstocked on something useful than be tricked into a higher cart value with random crap.
Shipping extra boxes of products you don't need that might end up landfilled (with fossil fuels) sure seems to go against all of the claptrap they have about being an environmentally friendly company.
If they really were focused on the environment, they would add cubi-scan logic to your order, telling you how many boxes would be shipping and whether or not they were full. I got a 2 box order one time that had just 2 paper towel rolls in the second full-sized box. I easily would have bought more just to fill that box up, which would have given them the extra $$ they seem so desperate for every order.
I'm annoyed. Not to the point of cancelling, but that's probably coming in the not to distant future.

Twice it's happened that I put change in my cart and things were added to my cart without my permission and when I emailed them they told me rest assured you won't be charged and a week later I was charged $72 I just noticed it happened 2 months in a row I will not be ordering from this company despite liking the products. I should not have to send back products and be charged for something I didn't order. I'm reporting to the BBB

Do not join their VIP membership. Even though I called 9 months ago and told them I did not want anything else and to close my account, they said I did not ask for my VIP membership to be stopped. And I received a charge on my account. What would be the reason to keep a VIP membership open if I do not want anymore product from them?! And they could not refund because it was too late. They says it has to be within 30 days and it's been 45 days!? The product is the same price or higher than at a retail store. And you pay for shipping unless you buy so much! It a real scam!

Hi there,
Have been with Grove for 2 years. Grove notes that they are committed to becoming plastic free yet many of their products continue to come in plastic bottles and their cloths are 80% polyester and 20% polyamides? Is Grove just another gimmick playing on people's desires to become environmentally responsible while continuing to do the same as any other company? If they can't truly stand up to their pledge to protect the environment how are they any different than any other brand name cleaning product company?

I placed an order due to an enticing email offering me free products which I fell for. I was supposed to get three free items and even placed more items in my cart so I can get the additional free item. That's how they make you spend more money btw. After I placed order got confirmation thinking all was well.
I reviewed order by chance after a couple of hours and discovered that one of the three items was missing. My request was simple. Pls ship the missing item. I spoke with three people total to resolve the issue. Said they're NOT able to but instead they want to give me credit for my next order! I said NO! I don't wish to spend anymore at this time and I want the three items with matching scent in my house! I was told they're trying to eliminate carbon print blah blah but offered to send a return label so I can return items and start my order all over! So now I also paid for shipping and again offered to remove on my next order! Talk about eliminating carbon print! 25 minutes later a simple request to send missing item still not resolved and I'm beyond frustrated at this point! I finally told them to unsubscribe me me never to send me any correspondence! Ridiculous! $5.75 item to make me happy and we ended up with a customer not coming back! Sayonara Grove!

Grove responded!
And like I said in my first review I am being told the same thing I heard for almost 25 minutes on that second call with the reps and supervisor.
If you can just send the missing item will be much appreciated. I don't think I need to be on the phone again for another 25 minutes BEO g lectures on your company policy on carbon footprint.

The way how Grove tricks customers in subscription speaks of unethical business practices. When you create an account they mention that you will never run out of stuff with a subscription model. You would assume that you can choose to subscribe or place a regular order. But it's not the case, once you place an order, you have signed up for a subscription. And it is never mentioned during the check out process.
This lack of transparency seems intentional. I find it very unethical and I can't trust a company like that.

As a person who worked on a subscription service for one of the nation-wide retailers, I'm sad to see those bad business practices.

I think one day they will be sued for that. Would be similar to a law suit against Audible.

Beware of the fine print because once you buy something they'll automatically sign you up for a subscription and charge you double what you paid before. Too much hassle for overpriced products and the fact that they don't make it clear that you're subscribing to a really expensive service shows the type of company they are. So if you don't want to sit at the post office wasting an afternoon returning items that you never ordered to get your own hard earned money back that they decided to take from you, then I'd suggest to take your business elsewhere. Not to mention unless these products somehow grow hands and clean the house themselves, the price is NOT worth it. I can't imagine anyone in their right mind would spend $65 on a couple of cleaning supplies every month so I'm guessing they make their profit off of signing people up for this service without them knowing which is dishonest enough for me to go out of my way to write this review to warn other people. Total scam and waste of time.

When I first started buying grove it was great. Then product was out of "stock" then they offered free samples, oh no sorry out of stock. If you spend so much you get a free gift. Lol bull, since they "forgot" to put in box, they say oh no you have to ship that very minute.
Nowhere does it say that and it hasNEVER been that way.
Don't waste your time or money.
They lie, and don't deliver.

When I first started Grove I had no real problems. Recently there is something wrong with their shipping. It seems they make the shipping label but the item never gets shipped. The first time they told me it was lost in the mail, no big deal it was reshipped right away, the very next order it happened again. Customer service was very responsive and polite and reissued the box again right away along with a credit to my account. It's 3 days later ( email said it will go out in 24-48 hours) and the tracking number still says it has not been picked up just like the last 2 boxes.
Reading other reviews u see this is a recurring issue. I think I'm done with Grove, I can find similar products elsewhere

I seriously am OBSESSED with GROVE COLLABORATIVE. I was recommended this by my favorite true crime podcaster Stephanie Harlowe and I'm so glad I did. Total game changer. I really don't understand all of these bad reviews I'm seeing. Any time I've reached out to a customer service representative I'm helped basically immediately. The first box I had ordered had just said "PAID", so I texted an employee named Danica and she actually had the box be delivered the next day. I'm able to find discounts on things that would be twice the price at target, whole foods, Fry's, Safeway. I can't recommend this company enough. Thanks, GROVE!

I have been a Grove customer for about 2 years, maybe 3? It started off really great, especially once I got the hang of checking my products with "subscriptions" so I wouldn't keep getting things I didn't need restocked yet. It is super smooth now. The shipping is several days longer now than it used to be (maybe pandemic related with more online orders). However, my biggest complaint is that in the last several months, I have consistently had issues with items in my order either being missing or spilled. Once, the issue was fixed by an account credit. The next time, I got no response. And the most recent time, I didn't didn't bother reaching out because I had already reached out a few times recently and the product not included was a "free with $x order" product. Since I started with Grove, not receiving the free item with minimum purchase has happened multiple times. I would say Grove is great MOST of the time, but expect to frequently be missing items. Their customer service is also *usually* good, despite the nonexistent response recently with a leaking product (cap was not on all the way, and UPS had box upside down).

Please don't buy and certainly don't get the membership. Once you get in, there is literally no way out. I got my membership 4 months ago and tried canceling it 3 months ago. Surprise, you can't do it yourself and have to email customer care. I did it, they sent a link to do it, cancelled it then (4 step process and I thought I was done!). 3 months later, I get an email that "thank you for ordering these items" and $86 get deducted from my card automatically. Apparently, they didn't cancel my membership! I literally had to claim a dispute on my charge to get money back. I shouldn't have to go through all the hassles with no mistake of mine to get my own money back!

I was excited about these products and free gifts. Submitted a fairly large first order but noticed that some extras were added. Before checking out, I meticulously went through the lost and deleted items. I checked out and agreed to pay the $72. But then when it got the order email there were random items added that were not free, bringing my total up additional $20.

I called and immediately cancelled my trial membership and order. The scam nature of sneaking other items into my cart after check out didn't sit well with me.

Don't subscribe. Difficult to unsubscribe. Layers of commitment are not evident. Got a box of "gifts" which I did not ask for ($$$). After unsubscribing VIP, got another box of items I did not request. Then told I needed to also cancel monthly subscription. How many subscription levels are there? Felt entrapped.

Grove has messed up my last THREE orders. 1st they sent and charged/sent me $75+ products I did not buy--had never bought. They sent me a shipping label and took it back, no charge--great (as it should be). Next month, sent me something else we did not order, they dropped the charge (apparently based on the previous stuff we did not order)--OK, that's fine. This month they offered a free gift if I ordered early. Which I did, but NO gift. Every month they auto stick stuff in our cart, and every month now we have to go through each item individually and unsubscribe, and save, so we don't get stiffed for items we did not order. Next month it will all be back in our cart and we'll have to delete everything all over again. For all this green talk they've actually expanded our household carbon foot print with returns/extra labor. What a hassle!