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GreatMats

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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GreatMats Reviews Summary

GreatMats has a rating of 4.4 stars from 1,326 reviews, indicating that most customers are generally satisfied with their purchases. GreatMats ranks 1st among Fitness Equipment sites.

service
6
value
7
shipping
7
returns
3
quality
7

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3,534 reviews

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matthew j.
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Easy
February 13, 2020

Easy. Did it from my phone no problem. When I got the mats they were of great quality and tremendous durability. They're being used to drop freeweights on.

Date of experience: February 13, 2020
linda m.
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Will it was great
February 12, 2020

Will it was great

Date of experience: February 11, 2020
Kim R.
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Easy ordering
February 10, 2020

Easy ordering

Date of experience: February 10, 2020
Bud N.
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So far so good
February 10, 2020

So far so good. If it arrives in a timely manner and the quality is as good as I expect, it will be a win-win.
Update***
Arrived 3 days early. Actually higher quality than expected. It was a nice surprise. That doesn't happen very often anymore.

Date of experience: February 9, 2020
Ryan M.
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Easy shopping experience, good product that is easy to install

Date of experience: February 4, 2020
Bradley W.
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So far...
February 3, 2020

So far...so good

Date of experience: February 3, 2020
Ariel J.
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The product was great and it came faster than we expected! However when we open 2 of the boxes the tiles had a different texture and they were different! We were in crunch time so no time to return and wait for them to send them back.
Why would they send 2 boxes out of 9 with a different tile texture? My guest is they need to be more careful and control the quality before it ships

Date of experience: January 30, 2020
elizabeth p.
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Ordering was easy and the prices are really great!

Date of experience: January 29, 2020
Jake H.
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Easy to use site, great customer service
January 29, 2020

Easy to use site, great customer service. Beth sent me some samples a few months ago which helped our decision. Thank you

Date of experience: January 29, 2020
Clarissa P.
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SO many options!
January 26, 2020

SO many options! It was a simple process to get the mats I needed.

Date of experience: January 26, 2020
Jacob B.
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The website is easy to navigate and there is a great selection of products to fit all my needs!

Date of experience: January 21, 2020
Jamey S.
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So far
January 20, 2020

So far - so good!

Date of experience: January 20, 2020
Gary M.
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Easy to order, excellent customer service
January 12, 2020

Easy to order, excellent customer service

Date of experience: January 12, 2020
Carla E.
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Pretty simple process
January 11, 2020

Pretty simple process. Thank you so much

Date of experience: January 11, 2020
Mary M.
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Quick and precise
January 8, 2020

Quick and precise- all the information I needed for decision on my purchase

Date of experience: January 7, 2020
Gary M.
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Very easy and quick and excellent customer service.

Date of experience: January 7, 2020
Gala V.
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I'm so glad I came back for more!
January 7, 2020

I'm so glad I came back for more! These floor tiles are high quality and have worked perfectly for the dance studio I'm setting up in my (somewhat damp) basement. Greatmats has an easy purchasing process and excellent customer service too.

Date of experience: January 6, 2020
Megan M.
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Great customer service and incredibly fast shipping.

Date of experience: January 5, 2020
Robert L.
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Great web site
January 5, 2020

Great web site. The people we talked to at GreatMats were helpful and friendly and knowledgeable. We are eagerly awaiting our order! Thank you! The Lyons, Albany NY

Date of experience: January 5, 2020
William R.
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These were the original tile from 11 years ago
January 4, 2020

These were the original tile from 11 years ago. Original contractor is gone, but I remember him saying they are charcoal gray. I hope they fit. After I got them, found out the note left by contractor was incorrect about the color. I am going to rethink how I am going to do this. I have not had chance to put in, but thinking I will take some old tiles out and put these in. The old tiles will then be used to patch the broken tiles and later will order more charcoal gray. Eventually all the tiles will be charcoal gray and the other ones will be gone.

Date of experience: January 3, 2020