GrazeReviews 3,005

I was unhappy with Graze because I never received my free trial box. I left a review describing my experience and my dissatisfaction with not being able to call the company to complain. Well, a representative from Graze saw my review and reached out to me immediately. Within days the situation was rectified and I had received my Graze box. I really appreciate the speed at which my issue was resolved. The snacks that they sent me were very tasty and not too high in calories. This company responds to customer complaints and they stand behind their product.

I had ordered a sample box for free with payment of shipping. First thing I noticed about my box was the personal touch to the packaging. Definitely a small touch that made me even more excited to open my box. I do wish that the sample box reflected more of what a full sized box would look like so that u got a better idea of what your money's worth looks like. I had cancelled my subscription after the sample box. The default subscription status was set to weekly, so I did not realize that I would be charged for the first full sized box before my sample box even arrived. Obviously a money making ploy which is kind of annoying, but when I sent the email explaining what happened, the customer service rep immediately refunded my money with no need to ship the box back. If anything, the reps of the company are trained to be extremely accommodating which I find very valuable in a company. And now that I have a full sized box to try, I can get a better idea of the subscription's value and decide whether or not I want to re subscribe or not.

I ORDERED A VAST QUANTATITY OVER £200 WORTH OF GRAZE SNACK, NUTS, DIPPERS AND FLAPJACKS AS MY SON LIKED THEM AS THEY GAVE ME 20% DISCOUNT. AFTER 2 WEEKS OF RECEIVING MY ORDERS I THOUGHT I SHOULD CHECK THE EXPIRY AND TOO MY DISGUST THEY EXPIRE THIS WEEK AND NEXT WEEK? THE ITEMS PURCHASED HAD ONLY 4-6 WEEKS LIFE WHICH IS REDICULOUS AS THEY CANNOT BE CONSUMED IN SUCH A SHORT SPACE OF TIME. I HAVE BOUGHT FROM SUPERMARKETS AND THEY HAD 3-4 MONTHS LIFE! I EMAILED GRAZE TODAY TO COMPLAIN AND REQUESTED TO RETURN THEM AS MOST WILL GO TO WASTE AND THEY REFUSED TO TAKE THEM BACK. I AM QUITE DISAPPOINTED AND WOULD NOT RECOMMEND THEM TO ANYONE AS I FEEL THEY TRY TO GET RID OF THE OLD STOCK WITHOUT A THOUGHT FOR THE CONSUMER.

I get 1 box of 8 snacks every 4 weeks (you can get them every 2 weeks also if you like), and the boxes arrive in my mailbox each time, which is very convenient. There is a pretty large range of snacks available, you rate them, and they send you picks from among the ones you rate favorably, that you indicate you would like. The snacks are very good quality, and healthier than most of what I would get elsewhere. Not knowing exactly what's coming keeps it a fun and novel experience to look forward to.

My experience with Graze has been great! I loved getting that first sample box free, it definitely made me want to continue the subscription. I'm glad that I can tell them not to send me products with milk in it and I love rating the snacks. It's so easy. Everything I receive is delicious! I can't think of anything negative to say. Maybe the only thing I can think of is not being able to track your package. I wish there was an email they would send out letting you know that your box is on its way with a tracking number. But it's not necessary.