GrazeReviews 3,005

Ridiculous. No phone number and cannot retrieve my password. How do I stop these@$#& boxes from coming? I thought I just signed up for a complimentary sample. Now I am stuck.

I enjoyed my choices. My problem is the billing. I choose once a month and I was changed twice in this month. I wanted to talk to them about it. They have no number. I had to go on the web site to cancel. I hope they call me.

BEWARE OF SIGNING UP FOR A FREE BOX - YOU WILL GET AUTO-ENROLLED IN A WEEKLY DELIVERY WHICH IS NEARLY IMPOSSIBLE TO CANCEL.

I wouldn't mind a weekly delivery if the food was actually good, but Yuck! I expected to be impressed with the snacks but of the four I got in my free taste box, I didn't like ANY. I'd much rather take my $7 down to Duane Reade and pick up a tin of nuts and a bag of dried fruit (I"d have 4 times the food).

WARNING: THEY DON'T LET YOU CHOOSE YOUR SNACKS! You're paying for them to choose whatever they want to send you. You can mark stuff you don't want, but anything you want to try you'll just have to cross your fingers and hope to someday get. ANNOYING.

Here's what I got:

Dried fruit - it was soaked in lime juice which made everything too tart. The dried fruit had a weird consistency, like it was TOO dry.

Nuts - In my little serving there were under 20 nuts total. A mix of walnuts, almonds, and hazelnuts. I was really disappointed in the quantity, given the price of the box.

Breadsticks and dip - this made me gag. The dip was this weird savory jam that had an unidentifiable (and unlabeled) flavor. Disgusting.

Loaf thing - I was excited to try this weird seed loaf thing, but it was HORRIBLE and I didn't finish it. So sweet it made my teeth hurt, even though it was billed as being on their "healthy" menu. Chock full of sugar. Can't believe it's marketed as healthy - I love sweets but it was way too sugar-saturated for my taste.

Their site is confusing to redeem a gift coupon/code. I design websites for a living and their site is not clear about the gift redemption. Furthermore, I gifted graze boxes to my niece as a Christmas gift and when she went to go use the gift code, it said it was expired. I have inquired THREE TIMES over the past week and a half and have not received any sort of response except an auto generated one. SO unacceptable. There is NO WAY to call their offices directly- the email is the only way and they are not responsive. Totally awful customer experience, NO EXCUSE in this day and age. Totally pissed/annoyed at this point. About to go to my credit card and get a refund.

Get emails saying my box is sent and delivered. But i have no box!

I was a customer of grazes for over a year. I love the concept but found the boxes repetitive. I also used the "rate or slate" function and found things id requested not to have continually appearing in my boxes. And things i had requested to try were never there. The quality is good and some is very tasty but not all of it and I found myself giving a lot away which defeats the object.

Can you please help me? I have an account and it won't let me email you. Can you contact me so I can get help? Otherwise I'm just going to have to cancel because this is annoying. Please contact me at *******@yahoo.com. Thank you and my name is Andrea Murphy

I signed up fro graze a few months back. Even though i was angry they charged me a dollar processing free for my first box which was supposed to be free i decided to stick with them. When I signed up I got my first box free and EVERY 5th box free. I am 100% sure that ever 5th box i got was free. I remember distinctly receiving multiple free boxes over the course of a few months. I agreed because I factored in the "free" box to the overall price and decided it was a good deal. A couple months ago i realized i no longer was receiving free boxes. I checked the website and saw they were no longer offering EVERY 5th box free. I also noticed they changed the minimum amount of delivers you can receive from 1 per months to 2 per month. They did all this without tellign anyone.
I was furious. I scoured my emails, their website, and my documents for proof that they changed their policy. They changed their website and scrubbed it of any evidence of their old deal. I wrote them about it and they said i was mistaken and only my 1st and 5th box are free. Not every 5th box. THEY ARE LYING! I am 100% sure i was getting "free" boxes well after my 5th box. They didn't even care that they obviously increased the minimum perchase. They didn't even bother to address it. I am so angry! DO NOT DO BUSINESS WITH THESE SCAM ARTISTS!

Graze box is a scam. I got an offer for a "free box" so I started filling out the information. When asked for a credit card number I naturally thought it was strange but they explained via a little question mark button that it was simply to "check my details." Well, actually no. It was to sign me up for five more graze boxes that I'd be paying for, I'm surprised this is hasn't gotten them in some sort of legal trouble since they are blatantly lying to stealthily suck money out of their customers without them noticing. Completely disgusted at their deceitful methodology. If you're reading this before you claimed your "not so free" box then you're welcome.

Went on the site to see about the product. You have to put your bank info in to see the price, and we decided not to get it. Well a few days later, here comes a box in the mail - we assumed it was a free box to show their product ( it wasn't) so we kept the box but then went on the site to cancel. The web page appeared to show that the product was cancelled, but here comes another box. Went back on the confirm the cancellation and sent the box back in the mail.
Well they DID not cancel, so I may have to contact Attorney Generals office or BBB.
Very poor way to do business,
STAY AWAY

I'm probably the only not getting paid to give it a good review. I actually like the graze box I get every week. The reason for the 4 stars is because it's true, the "free" box not so free. I guess they updated the website recently though because they warned when you sign up subscription you get charged early for the next box. I was a little peeved I was charged again pretty early, however the box was pretty good and it's not that much money so I stayed signed up. For a lot of people this can be a let especially if you didn't like what you got. What I did before my first box was rate a ton of stuff (it was a sunday) and I so far haven't gotten any thing I hated yet. My partner loves it as well. He at first wanted to cancel the subscription until he ate some of the box. OVERALL, the subscription will be dissapointing if you want something that is actually free, and if you don't rate a bunch of stuff before hand. Otherwise me and my partner love the surprise snacks and they so far have been ontime. Would recommend but with an asterisk about the "free" box.

I really want to try this service. I love the idea of getting healthy nuts, fruits and chocolates in the mail. But after reading the reviews, I'm scared. I have a code for a free box but reading these reviews tells me its not free and its hard to cancel if i am not happy. I have now decided against ordering from this site. First reason is the credit card info for a free box, Second The fact i cant cancel with a simple push of a button and third the portions seem small for $7.00. Fourth they have no phone number i can call if i'm nervous, unhappy or just need help. I'm really sorry Graze.com but with 2 1/2 star review doesn't put much faith with your company.

I can't believe the negative reviews. I saw the ad for Graze and ordered the first box. I went online and scrolled through all the flavors so I could rule out the ones that I knew we would not like. We loved it from the first box. I then doubled the boxes each week. We are up to 3 boxes a week. We are like kids at Christmas waiting for the boxes to arrive, then tear into them to see what we got. Love, Love, Love them.
Thank you Graze, Kathy Slone

I ordered the free box. I put in my credit card number like it said. When i got the box i didnt like anything in it, so as soon as i tried the stuff in the box i went to graze.com site and i cancelled any more shipment. That was Sept 15 2014. The site comfirmed it wasnt gonna send anymore and that it was cancelled. Then on Sept 23 2014 it shows up on my credit card again... so i called my credit card company and had them put a stop to it