GrazeReviews 3,005

All of the snacks at Graze have been delicious and, more importantly, the right portion size! I love being able to grab a Graze snack pack before I head out the door to take to work with me. It helps me make better snack choices and save money in the process! My coworker has started getting Graze boxes as well because he saw the yummy snacks I was bringing in!

I am only rating it 4 out of 5 stars because when I first signed up for Graze, I was supposed to get a free box of 4 snacks to try before getting my first box of 8. The first "free" box never came, which was pretty disappointing.

The vast majority of the Graze snacks that I've received have been delicious. The ingredients are of high-quality and I particularly appreciate the variety. One concern that I do have is about the use of plastic in the packaging. I appreciate the efforts to use cardboard wherever possible, but the single-use plastic containers do give me pause as an eco-conscious consumer. I'd love it if there were an option where you could provide re-usable containers or a non-plastic source material.

The ordering process is not user friendly. When I placed my order it did not give me the option of sending the package to another location, I thought it would bring me to another screen to do this as I was just entering in the credit card information. The disappointing part was when I contacted Graze. The screen confirmed my order without getting a chance to review my order. So I immediately, within 1 minute of placing my order sent an email asking for the correction to be made. I got a quick reply that it was too late and they hoped my mother in law would get her package even though it was not addressed to her in an assisted living facility. They were quick to take my money but not willing to make an address change on a package that was not even mailed yet. Very very disappointed, will not order from here again.

For the price they charge you would think they would care about what the customer would like but their focus is on making sure they receive their monthly charge. Customer service could care less if I chose what was in the box and where not understanding of circumstances-- then did nothing when the box was delayed past the date it was supposed to arrive.

I'm very displeased with a company who "brand" pushes a lifestyle of healthy, wholesome goodness, is a CROOK. I, like many others, ordered a sample box to see what this company is all about. They promote a free samples in my get fresh home delivery. I read the instructions carefully. What consumers need to do is report when they charge $13.99 or whatever ASAP. My CC company was good enough to simply refund my monies without argument, stating they know about GRAZE and their bad business practices. This business needs to be shut down. Consumers who call the day they get the box are still billed and told they can't get a refund because the next box was already in process. This is bad business. I went through their website email and received this email below. Good luck to all those these people burn.

"""""""""""""""""""""""""""""Thanks for getting in touch, I'm sorry to hear that you've been unexpectedly charged.

I've had a look into this for you and I can confirm that your order was successfully cancelled on November 27.

However, this was after the cut off point for your next box, which meant that we continued to prepare your most recent box, to keep in line with your subscription. I'm very sorry about this, as I can understand that this may not have been your intention.

Unfortunately, as this box was sent in line with your subscription, I'm afraid that I won't be able to issue a refund. We are also unable to accept returns, due to the perishable nature of our snacks. Any boxes that are returned to us are disposed of by USPS, as mentioned in our FAQs page:

https://www.graze.com/us/help/our-boxes/can-i-return-my-box-for-a-refund

I'm very sorry for any inconvenience caused by this, but I sincerely hope that you can enjoy these final snacks.

I would like to assure you that your orders are definitely cancelled now, and no further payments will be made.

All the best,
Cavan"""""""""""""""""""""""""""""

I have loved graze from my very first box. I have it sent to my workplace so that I can keep up a healthy motabolism and conveniently grab a snack between meetings. I have reccommended Graze to everyone in my office. The rating system is so perfect so that I really do get a good combination of snacks that I already love and ones that I would like to try out. Plus I save so much time and money not grabbing snacks on the go all the time. I am definitely a Graze customer for life.