GrazeReviews 3,005

I dont trust this company. I was unable to cancel my subscription and was billed for items I was told I would not receive. I called to cancel after getting a repeated error message trying to cancel online. I was told that my card was already charged but since Im the one who initiated the cancellation they could only stop my order from being shipped and because the card was already charged theres nothing they could do. I had to call me credit card company for a chargeback. Not ethical in their business.

I signed up for the vegan snack pack that I get every two weeks. I was happily snacking along for a few months, when one of the packages contained 2 peculiar items that were labeled as having honey. This caught me by surprise and I double checked my subscription was the vegan option, and it was. I contacted Graze and they said they I was signed up for the vegan package but thought I may want to try snacks with honey. HONEY IS NOT VEGAN AND HAS NO BUSINESS BEING SHIPPED IN A VEGAN SUBSCRIPTION. There were no outside ratings of items that were non-vegan that would have indicated that a a vegan like myself would have wanted non-vegan items.

I reached out to vegans on social media about this and putting non-vegan items in the vegan subscription is a regular practice with Graze. This has turned off a lot of vegans who decided to drop the subscription and has deterred others from trying it.

The trust I had in Graze has been damaged and I am also on the fence about continuing.

Moments after placing my order I realized that the shipping address was incorrect and reached out to Graze. I was told that there was nothing they could do and if the package is undeliverable it would be disposed of by USPS. So even though I immediately contacted them they have no way of correcting the address before it ships out? A little hard to believe. Arianna said she will keep her fingers crossed I still get it. I just wasted $37 on snack I will never receive because of their poor customer service and/or lack of capability to rectify the issue in their system.

When I got my first box, I wasn't too impressed with it. I went ahead and got a 2nd and found so many things we liked. Then I went to the shop on their website and found so many things to try. At first, I thought graze was pricey. I now just look at the biweekly boxes as a sampler to try other things and the shop to buy things we like. Our pantry is all graze right now, I swear Lol! The flapjacks are amazing for breakfast. Even when I don't feel like eating, I can always eat one of their snacks (flapjacks specifically, have to eat to take medication). We love graze in our house. My husband would love it more if there were more peanut things, he's weird and doesn't like tree nuts.

The packaging the snacks come in is super fun and personalized, I really like the idea of having a different variety of snacks sent to me, but I just didn't love the snack options and they started to pile up in my pantry so I've paused my subscription.