Graphic SpringsReviews 96

I used graphicsprings.com to design a logo for my ecommerce site. The selection of graphics is great, the tool is easy to use and the files turned out great.

I used GraphicSprings to design a logo for my wedding photography service. Loved the big selection of photography type graphics and that my files are hosted in their cloud.

I tried to make a logo and had nothing but trouble! Their responses to me were NOT helpful and too general. I did not know how to size the logo and it was not explained to me. I tried to reset my password and their site was not available to change passwords. Also, my bank account was charged another $1.20. Although that is not much, I didn't authorize it. They claim it was my bank and my bank said the charge was the company. I've been trying to get help for two weeks now and my time is wasted! Do NOT do business with them! I hope I can get my money returned. If they won't reverse the charges, I'm reporting them to my bank as fraud!

In July 2014 I contacted this company to design a logo for my business and proceeded to complete the online brief as well as attach a PDF with additional information about the business that I considered relevant to provide additional context.

2 days later, the company responded with 3 concepts that I considered amateurish at best. I had paid them $149 via PayPal and I expected professional work. I wrote the company and objected strongly to the lack of creativity and poor quality of work especially pointing out that none of the key elements of the brief was used in the concepts. Their response was that they did not get the attachment and therefore may have misinterpreted the brief? And that they are happy to provide 3 more designs.

What's the problem with that?

The company somehow assumes that the objective of the transaction was to provide a certain number of designs - so 3 more should be fine irrespective of the quality of work. Where I come from when someone pays you $149, you deliver work that satisfies the customer and say thank you to them for the opportunity to be of service. A single well thought out concept should have been sufficient if they were able to deliver it but alas no.

What's the lesson in this?

Don't be deceived by logo samples and fine graphics on websites that claim they can develop your logo and graphics. What you see does NOT represent what you will get. Most of these websites license graphics and online logomaker tools from some other organizations!

I had PayPal arbitrate the transaction because I wanted my money back but I lost on technicality so DON'T pay ANY company for these types of services until after you get befitting work.