Grandin Road

A friend gave me a birthday $100 gift card for Grandin Road so I purchased a summer wreath for my front door. I ordered end of APRIL and it wasn't going to be shipped till end of JUNE/early JULY. The wreath cost over $100 so I had the difference put on a credit card. In early July, I noticed that I had been charged for the entire cost of the wreath on my credit card instead of the difference ($34). I called Grandin Road and was told that it would be taken care of. A couple days later I checked my credit card statement and now I had both charges ($134 and $34). Since it was pending, I waited a few days and then I went back in and both were gone. I called Grandin Roads to find out that someone had cancelled my order. And now, they were all out of these wreaths. I can't believe it. They screw up the billing, tell me its corrected, and then someone cancels it. Now I am stuck with a $100 gift card that I will never use since I will never buy anything from this place again. This was my first purchase with Grandin Road and my last.

This company is horrible. Foolish me I only read the reviews that were on the product I wanted to buy, so that's my fault for not doing proper research. I was looking forward to some wall decor that I purchased, only after it was on sale, because the price was a bit steep. I get the product and it's quite nice, BUT there's a warning sign on it stating it contains toxic chemicals that can cause cancer and lead to birth defects. I'm sorry, WHAT!? I would've never purchased this from them had this been disclosed somewhere in the description or in a disclaimer. I've submitted a review twice for my disappointment, and both have been denied, so they're misleading customers and not printing bad reviews. I also put in an email request to have someone contact me because I don't feel I should have to pay the outrageous return shipping fee when I wouldn't have bought this product from the beginning had they been honest about it... and of course no one has gotten back to me. DO NOT buy from this horrible company! They clearly don't care about their customers at all, and are just in it to make money. If I could give this company 0 stars, I would.

I have had a similar experience as mentioned by Sandra A in her 5/12/20 review. I ordered an item on 5/11/20 and received an email notice stating that there may be a delay in receiving my order. No time frame was given for this delay. I sent two emails inquiring about the delay. No email response from Grandin Road. I talked to a customer service representative on 5/13/20. She said the item ordered was shipping soon. It was not shipped.
I received a text message, on 5/17/20, stating that the item would ship on 5/18 and that I would receive a shipping notification email. I did not receive an email notification and the item was not shipped. Spoke with another customer service representative, Brandy, on 5/19 and she told me that the item was scheduled to ship that day (5/19). It did not ship. Spoke with another customer service representative, Kim, on 5/20 and she told me that the item was scheduled to ship that day (5/20). It did not ship. None of the customer service representatives that I spoke with made any effort to go beyond reading me what was listed on their computer screen, no one attempted to reach out to the shipping department, or anyone else, to determine why there was a delay. (To be fair, the customer service reps may have been instructed to respond in this manner to all inquiries.) Not the type of customer service that I would expect from a company that does not sell inexpensive merchandise. I have ordered from many different companies during the Covid-19 crisis, and every other company was able to give me an accurate idea of how long the delay would be. Not Grandin Road. Shop elsewhere and save yourself the headache.

Placed an online order during a recent sale. After submitting order I noticed the shipping charges were higher than I expected and the taxes were double the sales tax rate in my area. Contacted Grandin Road customer services and was told shipping is calculated on original price, not sale prices. Wow, only company I know of to charge shipping on original prices, not actual prices. Was also told over taxation would have to go through billing department. After repeated calls, live chat and emails, still no response. Buyer beware!

Beware TOADS appear very cute but are toxic critters. I'm here because for the SECOND time I've left a one star review on a product sold by GRAND TOAD and for the second time they refused my review. I'm 52, no cursing, just an honest clean detailed review. Yet GRAND TOAD says it doesn't fit their guidelines. GRAND TOAD's "guidelines" are obviously not allowing truthful reviews. They are deceptively hiding true reviews on their products. A company that knows their CRAP is way over priced for what it is and desperately trying to hide it! So dishonest! I noticed someone else here had their honest review denied too. Seems to be a pattern here.
It's true, if it's on sale, don't expect to use the free shipping! As soon as you input the code, the price goes back to regular price on the item(s) you wanted.
I can describe this company with one word. GREEDY! Their managing board must be loaded with small minded, greedy people who haven't gotten the concept that lowering prices to a more REASONABLE level will bring so many more sales than the few sales at higher priced. A board full of ignorance. No wonder they have so many poor reviews off site!
For people who like their Halloween, Target of all companies blows GRAND TOAD Away! Check out Target's Hyde N Eek Boutique, it's amazing. Look around too for the holidays. I've found just about everything available at this nasty (GRAND TOAD) place, available elsewhere including Amazon where you can get free shipping as long as it's not sold by GRAND TOAD which also sells on Amazon. Bringing their deception to the masses! Very little is exclusive to GRAND TOAD, look around and you'll find it elsewhere and save yourself the hassle of feeling of being taken advantage of by this dishonest company.
I've included a picture of what I tried to review. It's a $99 item that is small and hollow. GRAND TOAD didn't want me telling people.

Bought 4 stools, sent me all mismatched colors, one oak and tan, one black and grey, one blue and grey etc. I ordered white and flint...
So called to exhchange... for the correct damn stools, the ones I ordered. They picked up next day from ups and now three weeks later, still no $#*!ing stools. I call again they tell me they are in a warehouse in two different places (11/25) and once they get them ( their wrong stools) they can send me out my correct stools ( the ones I ordered 11/2)
So... u took my money, now I'm waiting and waiting, and waiting. U can't send me my correct stools till you get your old ones back, because I paid with PayPal? Wtf? Then why offer that option to the consumer if it causes these issues?
Do not buy $#*! from these idiots. Customer service is nice, but don't solve problems
Scam scam scam

This place is excellent at bait and switch. Went to their site where many items were 15% off the already reduced sale price. Then they tell you to use a code to get free shipping. When you use the free shipping code the 15% sale price disappears and it goes back to the reduced price. That is just dishonest. If it is on sale then it is on sale -- not on sale when they offer free shipping? Then the sale on holiday items changes the next week and the sale percentage is decreased? How to sale prices increase -- they should be lower than the last time -- not more. Today they said 50% any one item. But they took away the sale price so after 50% off the price was higher than when it was on sale. I wall going to buy about $250 worth of stuff from them but after seeing their deceptive pricing I canceled my order.

The 4 star reviews are a result of great website and pretty creative products... so temping. Sadly the products are really cheaply made. I spent way too much money $169 for this really cute little dog designed to go outdoors. As with many reviews it took over 4 months to get however they did predict the long wait. The real problem is that 10 months latter it is ready for the Trash Can. I live in a very mild climate on the Coast of Calif. So it isn't like it has had to live through snow or 100 degree summers... Reviewed on Grandinroad and kind of expected a response after seeing the picture but nothing.

Grandinroad has lost my business! I used to love getting their catalog and watching for certain items to go on sale. I recently purchased a dining room table, I got a great deal so I was really excited. After waiting for over a month, when it was being delivered, the delivery man and I noticed at the same time, the box was way too big to be a table. It was a huge cabinet. After refusing delivery, I called customer service. The rep placed a new order but left me hanging. She didn't offer any details of what was going to happen. I had to ask all the questions. Whatever, skip ahead 2 weeks and now I am seeing on the delivery company's website that the item that was sent out for replacement weighs 383 lbs. My table is only 150 lbs so I believe they sent me the wrong item again. Not only have I had to take days off of work for delivery, I have been charged for the table despite not having it. Customer service is a joke and doesn't seem to be very competent. I have emailed service to have them investigate the current shipment to see if they did indeed send the wrong item again. I am not wasting more time with this company. I also will no longer be doing business with any of their companies; Ballard Designs, Zulily, Frontgate to name a few.

From seasonal decorations to furniture to art Grandin Road is the place to go. My Halloween display got 100% spookier and my Christmas 100% jollier. The quality is superb and the choices are so different than what is offered on other websites. As such in life you only get what you pay for. This is my "go to" website and much of my house has been inspired and decorated through the website. I want to keep it my "secret" but it is too lovely not to share!