Grandin Road

Grandin Road is notorious for advertising misleading promotions to which they will not stand by and honor. Today's promotion is a prime example of their malfeasance. The website states save an additional 30% off outdoor and outdoor sale items. Would you assume that if an outdoor item is on sale that you can take an additional 30% off of that item? Well if that's the conclusion you arrived at, according to Grandin Road, you are wrong. Unfortunately, a group of inept individuals that are running this company don't know the definition of the word 'additional' or 'sale'. This is how egregious errors like this occur repeatedly. Save yourself the headache and disappointment and do not shop from Grandin Road.

So I ordered two pool noodles exactly a week ago. The representative on the phone told me I couldn't combine free shipping with sale items, so I ended up paying $20 to ship 2 $40 pool noodles. With that costly shipping I expected quick delivery. The representative told me my order would be shipped on the 14th, then the confirmation said delivery between 17th and 23rd and apparently my order still hasn't been shipped. I asked for them to just cancel and I'll never do business with them again. In this day and age and with the cost of their products, shipping should be free, and if not, at the price they are charging, I'd expect expedited shipping.

I ordered a desk the freight company sent someone to delivery that smashed the box around in top of that the desk that was purchased had a lot of scratched an imperfection the drawer was broken so I gave them a review however they feel like not posting it in their website attached is their response

I placed an order for a fountain and a rug on 3/27. I experienced what others have said - they show one price, but then if you apply the free shipping they offer, the price goes up in your shopping cart. I wanted the fountain so I went ahead and ordered it anyhow. It just arrived today, 5/17. The bottom of the box was open when it was delivered. I unpacked it and one of the decorative birds on the fountain was broken off - apparently they are just glued on to the top. The fountain also has a horrible smell. I decided to return the broken fountain only to find that Grandin Road wants me to pay return shipping for a damaged item that was sent to me. This is a 30 pound item so it is not cheap to ship. I have security camera video of the delivery showing the box was open when delivered, but they still won't send a replacement without me paying for shipping again. Pretty disappointed. When I tried to leave the above review, their "moderators" wouldn't approve it, so the next customer will never know.

I will NEVER by from this company again, and I suggest you think twice before you considering shopping at Grandinroad. I purchased two outdoor benches as a house warming gift for my daughter in Jan 2021. We used them for one season. When winter approached, the benches were taken inside and stored in the house for the winter. When we got them out to use them for this summer, there was one board on the seat of one of the benches that was apparently a bad board, and/or a bad finish. The board splintered and peeled in three or four different spots. I sent an email along with three pictures to their product specialist, which is exactly what customer service instructed me to do. She said I was just outside of our one year warranty, but she was sure they would help. The product specialist sent an email back basically saying, " sorry, you are outside of your warranty, the benches need to be treated annually with polyurethane." She also suggested that I can sand the board down smoothly, go to the hardware store, purchase some black paint, and touch the board up myself. Exactly what I would expect to have to do for a $700.00 dollar purchase, a mere year later! It is very obvious that it was not from a lack of polyurethane, as all the other boards are still perfect. She said since I was a valued customer, they would give me a gift card to Grandinroad, for $99.50. These benches were over $700.00, we used them for one summer, and they won't do anything except offer me a lousy $100, not even. They have a 1.87 rating here, I only wish I would have read these reviews before I purchased from them, because I would have not gone forward with the benches. I only hope this will help someone else that is considering shopping with Grandinroad... my suggestion would be to find what you are shopping for at another company that will stand behind their product.

These guys are totally dishonest - advertise one price on the website, then charge a different amount (the full undiscounted price) in the cart - then claim it's because discount offers can't be "combined" - i didn't use any discount offers...
Called the company, they claimed there was nothing they could do to adjust the amount billed - cancelled the order

No way to do business - not transparent, not honest...

I ordered two outdoor rocking chairs from Grandin Road. One of them was broken when I received it. It was in a place on the chair that had to have happened during shipping. Customer Service handled my return and the replacement of the new (unbroken) chair with ease and speed. I have no complaints and the chairs I have are of good quality. I would use them again, no doubt.

Tell me the chair is $500.
Don't tell me the chair is $400 plus $70 shipping and $20 Handling fee.
Just be honest

I don't like to write negative reviews but I feel that there is a serious misleading of the public that borders on a very dishonest business practice that would make very reluctant to deal with this company.
I started and order for some furniture that was advertised at 20 percent off but when I went in to the site they offered free shipping if you signed up with email and text. When I added the free shipping coupon the prices in the cart changed and the 20 percent discount went away and the cart was the same with the shipping charge. I find that very misleading marketing and am planning to report to the Better Business Bureau because that is not right. You either give free shipping or you don't. You should be manipulating the prices like that. Very disappointing business practice.

Ordered a coffee table that was "guaranteed" to be here by Xmas (2weeks after order date). 6 weeks later and it hasn't even been SHIPPED yet. Several emails, live chats and phone calls later (including a phone call demanding a supervisor) and still nothing. They keep saying "it's being moved to a different warehouse and will be shipped from there."
Okay but WHY can't ANYONE tell me when (at least approximately) that will happen?! Communication is awful, and I am extremely disappointed in this company. The best they have done so far is given a $50 credit toward my $500 order. After all this trouble it ought to be free if you ask me. I will update/add more reviews and this process continues because I will raise hell over it.

Yet another company with products they cannot guarantee, nor provide help/information as warehouse is separate from customer service and website.

If I could give zero stars, I would. I ordered outdoor Christmas decor in October. I found out in December my order was cancelled and they could not provide a reason. I re-ordered the same products again and guess what?
After assuring me that they would expedite the shipment the order was canceled again! And again, they could not provide me a reason. They claim that I called them and canceled the order, which is a complete lie.My family has used this company for generations for holiday decor but I, (and anyone else I tell my story to) will never give this company a single penny again! The worst experience ever! Use Balsam Hill or absolutely ANY other company.

Not only they will charge your credit card double, saying is a hold and a purchase. But if an item is on back order, don't trust the date they supposed to restock, they don't talk Clear. Very expensive stuff bad customer service. What a shame!

I got a catalog from Grandin Road which on the front stated free shipping and 20% off! I wanted to buy 2 very nice area rugs from them, but when I went to the cart, they charged me for shipping. When I called customer service to inquire, they said you only get one or the other. I understand if it's a very large items, but a rug is not! On sale should not negate free shipping, when you get a text first thing that says Free Shipping! The exclusions said nothing about rugs.

https://www.grandinroad.com
Do not shop at this online store. The product looks really nice in the magazines, but it is dirt cheap quality and it's pretty pricey stuff. Also, they lie about when product will be shipped to you just to make a sale. I've been lied to three times by customer service. If you're looking for furniture within at least three or four months time, do not shop here they're estimated wait time is six months to a year. They are blaming Covid for this issue. They don't even have stock in their warehouse. All of the stuff is drop shipped from Indonesia. I would highly suggest not to purchase anything from this company unless of course, You don't care when you get your furniture and you don't care about quality. Grandin Road looks like it has a 4.5 star in other places. Those are not accurate. Those aren't even real clients those come from made up clients out of corporate. Stay away from this furniture store. I was not charged, But I have been waiting and still no furniture when I could've been looking elsewhere

I "purchased " a Doona stroller and car seat in July as a gift. Received a shipping email with no tracking number. Contacted Grendin in august and Kim Grendin said " I will check on it." Three emails later, it is October 6, and I have mot received an additional email response to my emails. I will file with credit card company and consumer affairs. DO NOT purchase from them!

I have encountered back order issues many times upon ordering items. I've finally given up on this company. They take the order but don't say that it's back ordered & they just drop off all communications regarding an item.
DO NOT COUNT ON ordering for holidays items ie., for HALLOWEEN or CHRISTMAS, as you will be left sad & disappointed. Ordered Halloween item (not on back order) in August & of course after inquiring on missing item's location, only to find it won't come till after Christmas?!? I obviously, don't need it then!
Shipping is also always super slow. Terrible management

I ordered some halloween stuff before I checked reviews, which is my fault, but let me tell you the corner spider webs are cheaply made and rip with any tension they are single use items. The skeleton spider still hasn't come and is now back ordered to october 20th. Which means I will not have it in time for halloween. This has been a poor experience with them for my first time I will not be shopping with them again. Save your money the items look cute but not worth the expense.