Grandin Road

When I first saw these I thought, what a wonderful way to enhance the Halloween experience in our neighborhood. This creative display will instill nostalgia in adults and glee in children.

I wanted a little ottoman so I searched "ottoman" into Google and I saw one I liked being advertised by Grandin Road. I went ahead and purchased it and then was offered an upsell of matching pillows. I went ahead and bought a matching pillow for $60 for my chair.

Well the pillow came but the ottoman still hadn't arrived. I thought maybe it was being shipped separately. Finally after a few days, I went and looked at my email and realized that the ottoman wasn't going to ship for another 4 months!

I went back and looked at the listing and I saw that it did say that it wasn't shipping until October (it's July right now). But this was not highlighted and I was not looking for a "ship by" date. I never thought that someone would be advertising a product on Google that they don't have in stock.

Now I'm stuck with a pillow that I wasn't shopping for in the first place. Yes, I could return it, but I don't want to go through the hassle. The return would cost me $8 and I don't feel like contacting customer service over it. It's just my loss.

I'm going to cancel my order for the ottoman and just look for another one. It's a very poor business practice to advertise products that you don't have in stock... let alone won't have stocked for months. It should clearly say that the product is backordered. I'm angry that I was upsold a product (the pillow) on an item that this company doesn't even have in stock.

I will never shop with Grandin Road again, even if I see something I love on their site. The pillow is decent. It's good quality and worth the price. But I'll never give them my money again.

Purchased 8 outdoor rugs June 2019. We bring them indoors for storage from November to April. After two years they are all needing to be replaced. The color comes off and the corners fray and fade. Outside of one year warranty so Grandin Road basically said too bad.

Ordered an item online with a rep. Item never came get an email that I returned it and will be issued a gc. Mind you I never even received the item I wanted. I call up to re order the same item using the gc that I was given. Yet again never received the item and once again I received an email saying I returned item. I call again and canceled my order since I was apparently never getting it. I asked for the credit to be on my credit card for full amount. When I received cc credit it was for less than I paid. I had to call back again to get that full credit. Then I also recieved an email of a gc again of the lesser amount. I call to ask why and they said its invalid. They really need to get organized over there. Wont order again

I am sorry to see so many folks not happy with Grandin Road. However, thank you for the reviews. I saw the ad on either TV or a social media site. I was going to purchase many outdoor items and a few indoor things we need. I was about to put in I am sure over 2K worth of my business to them. I decided before I do that to do a review. After looking at site reviews (not just this one) I am not giving them 1/8 of a cent. To bad they are just not ethical and care about customer service. I now plan to purchase from another trusted company. Thank you all again. This was very helpful.

Looked like a great rocking chair- the paint did not hold up and now the chair is in horrible shape- GR does not stand behind their products- was told the warranty was for one year and I am passed that! No matter what, the chairs should never have become so unsightly- do not buy unless you can use indoors!
Submitting pic- be sure to tap on the photo so you can see the way the paint did not hold up.

I am posting here because Grandin Road will not post my negative review on their website.

I have really debated about spending time writing a review. I have ordered many items from Grandin Road. Most have been fine. Quality is commensurate with cost. A few have arrived damaged, but we're ultimately replaced. These items were delivered by UPS.

I waited for my final purchase, a cabinet, for 3 months. When the freight carrier finally sent me an automated call for delivery, I was thrilled. The morning of delivery, they called me to cancel the delivery. I rescheduled with them. I received automated call the following week for delivery. I waited during my delivery window. That time window nearly passed. I called Grandin Road customer service. They were nominally helpful and sent me back to the freight carrier. The carrier had changed my delivery window. This was now 2 missed delivery times. Grandin Road customer service did not care at all. I canceled the order. They really did not care. They told me to "Have a nice day."

I cannot continue to purchase from a company that treats its customers with such total disregard.

Amalfi bench is started peeling
Dont buy this bench!
The company would not honour the junk that they sent or take it back

I recently ordered bar stools from Grandinroad and paid and extra $91 for two day shipping however after eight days of not getting what I ordered I called customer service with no answer after holding for over an hour. I then went on live chat and requested a refund for th $91 which they refused to do. I was then told my order would not ship for another six weeks. I then canceled my order and am still waiting for the purchase to be subtracted from my credit. Do not order from this company? They are truly not reliable!

I purchased $630.00 worth of products. The animated Fortune Teller and the Witch trio. 2 days later I received a email $30 % off all Halloween decorations a few days after that email stated free shipping. I sent several emails thought I might get a courtesy for a discount since it was so recent. No reply what so ever. Of any kind. I leave the quality for last it was awful. The wells was awful some broken had to reweld and restructure both items plus missing parts of the structure. At best I should have about $150 instead of $630. Do yourself a favor and please stay away from this business I should have looked at the reviews first... buyer beware

I ordered two barrel chairs. First time ever ordering from Grandinroad. They arrived pretty quickly. We liked them after unboxing. So far, so good. However, one was damaged. Trying to get it returned and replaced is where this horror story begins. I took pictures and emailed customer service. They eventually replied I had two choices: take a $79 credit and keep the chair or swap it out for a new one. Since the damage was in the front and quite visible, I opted for the latter. We really liked the undamaged chair and the 2nd chair was identical but in a different color. I was clear in my instructions I would like to exchange the chair both in emails and a printed out note inside the box. Well, not so fast. All of a sudden a PayPal credit appeared. Nothing from Grandinroad, mind you. Just a credit notice from PayPal. Not only that, the credit was short by about $49. I have no idea how they calculated the credit. So I email again (at this point, I need documentation of whats going on, not a chat with a CSR) and indicate: 1) you didn't credit me properly for the chair 2) you didn't include taxes in the credit and 3) I shouldn't have to incur shipping for a damaged product. So what happens? Now I get a credit of $11.40. Huh? Again, PayPal informs me, nothing from Grandinroad. So now I have to email again. Not only that, I noticed they charged me 7% in taxes. OHio is 5.75%. Florida, where I live is 6%. So how do we get 7%? Why is their taxes at all? They have no Point Of Sale or Nexus in Florida. I have a feeling this is going to go on for a while. As someone else on here said "consider any purchase from this company final".

The contrast between this experience and say, Amazon is like night and day. It's like Customer Service has been transported back 50 years in an era when customer experience is everything. Don't be fooled; These folks keep an upscale brand appearance but their back office operations are horrendous. BTW, Grandinroad is owned by Cornerstone Brands Inc. They own Ballard Designs, Chasing Fireflies, Frontgate, Garnet Hill, Grandin Road, Improvements, and TravelSmith. So if you want to patronize those other brands, good luck. I know I won't."

I ordered a small 3 drawer dresser which arrived about a week after I ordered it and it was very well packed.
However, the bottom drawer was not put together properly so the face of the drawer comes off, partially, as does the side of the drawer. It's made so you can't completely remove the drawer to repair it. I was able to duct tape it on the inside, but that won't hold forever. Also, the color is way off from the picture online, but that worked out ok as it goes well with my decor and I still like the look of it.
It's a heavy piece and impossible to ship back, especially since I'd have to pay shipping.
My email went unanswered so I called customer service and 40 minutes of back and forth got me a 10 percent plus shipping refund, so just over $80.
I'd have liked more, but reading all these other reviews I thought I'd better take what I could get.
The people I spoke with were helpful enough but the bottom line is the workmanship on the piece is very poor and I wouldn't order anything from them ever again.