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Grammarly Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the effectiveness of its application in improving writing quality and enhancing productivity. Users appreciate its user-friendly features and the significant support it provides for both academic and professional writing. However, some concerns have been raised regarding limitations in functionality, such as word and card maximums, as well as issues with certain corrections that can feel counterproductive. Additionally, there are requests for better tutorials and customization options. Overall, while the service is valued for its utility, there is room for improvement in user experience and support resources.
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Ease to use. Precise information. Understandable and a way to make life easier.
The back and forth via email is ridiculous. With a five-minute phone call, we could have solved something that - as of today - is still not solved. Most of the instructions I'm told to do are outside of my technical expertise, and I don't have time to sit here and try and figure it out. I am a busy editor and have a duty to my customers to be fast. They've wasted my time so many times. They can't afford live chat? Then revamp your business plan to include real customer service, not the quasi-help you offer.
The app does its job very well, hope it gets improved and lighter, but I want to have more free prompts to be able to make a move to the premium account as there are free choices that do exactly the same.
Learnt a lot from this one. Grammarly Changed my entire thought process in English.
It is pretty amazing that this tool helps me overcome my lack of perfect English. Also, it continues to catch my pattern of mistakes. Due to that, I stopped that mistake for good...at least I hope. The company has my thanks! My only wish is that any on-site workplace would allow this, but most of them don't due to security.
I loved Grammarly… it was very helpful in correcting spelling mistakes, especially since I'm a terrible typist. Though I don't need a lot of help with grammar, occasionally Grammarly would help with that, too. However, every time I tried to type ANYTHING, Grammarly would show a message asking if I wanted a "tour" of Grammarly. That annoying message came up constantly; so often that I had to cancel Grammarly in order to stop it. I was told that there was no way for Gramarrly to program their site to stop it. When trying to type while having to delete your "tour" message over and over again was just too time consuming and annoying.
Very helpful in helping me complete my assignments for school.
This is the best app I have and I use it every day. I learn to spell better and use proper grammar.
I have been using Grammarly go over the last couple of months and it is superb
I do a lot of editing of official government correspondence. I also send and reply to many emails. Grammarly has helped tremendously to edit my documents in ways that sound better, removes words that are not needed, and overall makes my writing read much better and more professional.
Grammarly Go Prompt is excellent tool. I was so excited using Grammarly to the extent that I felt like sending free money to the creators. You guys are awesome and highly creative. I love my Grammarly experience.
I enjoy using Grammarly! I thought it was available for one program, so I was extremely excited to see it works across every program on your computer! I would definitely recommend this for everyone from beginners to expert users.
Though I was charged without notice the annual fee, when I addressed the problem, Grammarly did give me a full refund. I am giving them a 3 star because of the initial scare, but I am thankful they gave me my money back. I wish however, they would be more forthright in informing their customers. I believe they would retain more customers.
When writing a piece, I get the prompt to sign up for Premium. I already have Premium. I go to the website and sign in - and now, the corrections are corrupt, resulting in a string of nonsense. A costly subscription that is ineffective and time-wasting to retype.
Hi Cindy,
It looks like our support team has already helped you resolve this issue.
If you consider the matter resolved and feel that the current review is not an accurate reflection of your service experience, we'd appreciate it if you could update your review and change the rating.
Please feel free to contact us at http://gram.ly/3zJAHbw with any additional questions or concerns you may have.
Sincerely,
Grammarly Support team
I started using Grammarly to assess it as a tool to recommend to one of my staff since English is not their primary language. After months of reviewing and editing drafts, I started using Grammarly to make suggestions and really liked where it was going. I shared the product and now I am no longer asked to review written content, the work has improved, and my staff is feeling more comfortable with their written reports. I have also started using it to see suggested changes and build more confidence. This product is a great tool!
Appreciate the reports regarding usage and styles.
Please update to include ap style. I do not use an oxford comma and we do not capitalize certain things, such as west in west Charlotte.
Hi,
Thank you for taking the time to leave us a review.
Unfortunately, Grammarly is not currently capable of analyzing the formatting of your entire document. Please note that Grammarly does not enforce any specific style formats at this time. We use all of the following grammar and style guides to provide efficient suggestions for your document:
The Chicago Manual of Style, APA 7th edition, MLA for the citation style guides, and Swan's Practical English Usage, The Cambridge Grammar of the English Language, etc., for grammar guides.
As a workaround, you can take advantage of our deactivated suggestions feature and turn the Oxford comma suggestions off. However, please note that this feature is available to Premium users only. If desired, you can learn more about it here: https://gram.ly/cbbHVjK
Feel free to contact us directly by filling out this form if you have any other feedback or questions: http://gram.ly/3zJAHbw
Thanks again,
Grammarly Support team
From the business
Millions trust Grammarly? ۪s free writing app to make their messages, documents, and posts clear, mistake-free, and effective.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kay,
Thank you for taking the time to leave us a review, and we're sorry to hear about your experience.
Please note that we do not provide phone support at this time as we focus on providing high-quality responses by email. We truly apologize for the inconvenience this has caused you and we have forwarded your feedback to the management.
Please know that you're always welcome to contact us directly at http://gram.ly/3zJAHbw or respond in your support ticket so that our support team can look into any issue that you've experienced.
We are committed to making your experience with Grammarly pleasant and rewarding.
Thanks again,
Grammarly Support team