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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Clear menu and process. Spaces for special instructions on each meal would be helpful. For example, I prefer white salad dressings but they usually give Italian, and there's nowhere for me to change that easily. Overall, it's been easy so far. Thank you!
Grabull was easy to use. I received an email shortly after my order was placed and was informed of the approximate delivery time.
Absolutely satisfied! The order was delivered well within time! I did not have to wait! The staff was polite!
I had to walk into the restaurant to show my order to then get the food made. The restaurant never saw the order from Grabull.
Easy to order, love the personalized menu. (Level 5 spice).
Tipping and fee is ambiguous, two calls to tip.
Someone is double dipping
And the food was on time also the driver was very nice
Great food and enjoy the restaurant
I looked at the menu and talked to the family and created our order, and then TIMED OUT! That's too intense. Please make more time for all of us to make our choices.
We got our food just fine thank you. Our delivery guy said his GPS told him to deliver across the street, but I went outside and got him and it was fine.
The temporary password process is awful. You can't just submit the temp on the sign in page, you have to be on some specific area, and I had to request multiple temp passwords to move forward. And I haven't been asked yet to provide a new password.
I love the website, I love the food and the staff is great!
Interface is decent but the extra fee is insanely high even for an online ordering service! Absolutely ridiculous.
Horrible menu system. Takes forever to add an additional item (kept replacing the one item instead). Also why no Apple Pay?
Automatically added tip for pick-up order! That is not really not good business practice.
👍👍👍👍👍👍👍👍👍👍
Don't trick me or try to make me create an account or give my email. It's scummy and makes me not want to use the service.
Easy, convenient, food was ready when I arrived at the restaurant.
Grabull is easy enough to use, but I would rather call the restaurant and order directly with a person and not have the additional fees. It takes from the tip.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members