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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
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I was told that the best cheese steak in the area is at Leone's and... it was a correct statement! It was the perfect size and perfect ratio of meat and cheese. So so good!
The estimate was "within 45 minutes," but I've ordered via phone and this restaurant never takes more than 20 minutes. I swung by just to check and they were finishing up after 20 min. Thankfully I checked in, or my food wouldn't have been nice and hot.
Descriptions of the food and basic ingredients needed
I can't see the final payment before clicking accept.
*******111
First submission failed - timed out. Had to put payment through all over again hopefully, I'm charged only once.
No issues yet. It would be better to ask after I pick up my food.
On checkout would be nice to see total on same page
Always kind and friendly, which is always appreciated!
I've just placed my 1st order to be delivered from North House of Pizza (New also) so we will see how it goes.
I was supposed to get a $5 discount for my $50 order and I selected a 15% tip and the app did not include it
Interface is good but no results yet to provide a rating
Menu is missing a lot of the add/subtract options that other apps have.
(Add cheese, remove tomatoes, and such)
I would prefer an option to pay in person at the establishment.
Easy to navigate interface and efficient checkout process
Menu reset several times as I was adding items to my order. Did not like that if I entered in as a guest it also reset my order.
The experience was fine. It would be nice to have a real time tracker so you can see the status of your order. Preparing > On its way > Delivered etc
Site slow, tip total not shown. Duplicate items show up on separate line items.
Weird site experience but it seemed like it worked
Food is delicious! Wish they delivered to my neighborhood, but we like it enough to drive to pick up!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members