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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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I don't understand why the order total price jumps up so high. My subtotal was $48 and change, and then without showing me how or why it went up to $67 and change. I'd like to at the very least be able to see what those extra charges are! This happens every time and it's very frustrating. If I have an option besides grabull I use it every time.
I don't like that I can't see the details of the order (prices, fees, etc) on the payment page!
The site was intuitive and easy to navigate. Time will tell if the order actually gets to the restaurant...
The menu said there was a 10 percent discount that would automatically be applied. It was not 10 percent.
Clunky to many steps. Should've able to choose more than one thing
Straightforward ordering process, good updates while waiting. Only thing I would change is to be clear in the check out process that you are paying more than the restaurant charges for the food. I was trying to avoid that since I was just ordering on line and picking up. I could have done that and paid less by just calling the restaurant directly.
Supposed to get % off and wasnt able to apply it :/
Website super easy to use and food is always delivered fast and delicious!
I don't like signing up for mails, but good delivery app for sure.
Only after the order is placed you can see the total and also the ETA. It was 15 min before submitting the order and 50 min after submission
The total at checkout is different from the total listed prior to place the order. It is actually less but got me to decrease the tip.
We never received any notification that our food has arrived
Website is horrible on mobile. I don't remember my password and have to get a code every time, which takes way too long to send to my email. Also very difficult to get the discount to apply to order
I resent having high fees added without a breakdown, let alone presuming a large tip! The fees exceeded the 7% meals tax, so sorry, I won't be adding any tip (I usually do!). I find this to be quite obnoxious and you've angered this customer.
Gives you an option to PRINT your receipt... AND... you are not MANDATED to create an account with the guest check out option. FAST, TO THE POINT, and PLEASING INTERFACE
It keeps reloading, also difficult to see what's in your cart
Some of the check boxes won't let you choose. For example: Salsa-it won't let me choose a size.
I ordered once, then had to register for Grabul, which cleared my order, so I ordered everything again...
I came in as a new user, filled out an entire large order, and then was prompted to register. Upon registering, I was taken back to the main Grabull site, and not my order. I had to find the restaurant, and fill out my whole order again. Bad UX!
Very helpful and called back to make sure I got my order. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members