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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
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The rating is for the online ordering system not the restaurant-- the old way of ordering online for AKs was better
If today's order goes well... your service will be excellent! Thank you.
Thank you for the piping, hot meal. It was tasty and filling.
A very delicious meal.
R. Burnett
2 times now the delivery was at Merrimack Road and not Street when he called that he was outside. We had to tell him how to get here. We are on the same street as the restaurant.The address on line and on the receipt said Street.
Very easy to navigate. Love the food at this restaurant
Prosciutto was a good idea, wanted more vegetable choices.
You need to show that there is a fee for the service before charging my credit card. There was no mention of a fee nor did it show the total with a fee for placing the order. I will never use this again.
Very nice and intuitive layout. Some hangups on checking the cart and returning back to the menu. When checking out as a guest, noticed that the customer form was slightly delayed and wasnt sure if i needed to refresh or go back. Ended up just needing to wait longer than expected for the form to accept input.
Good site small but straight to the point food pickup and delivery options it's nice and fast!
I want to be able to track my delivery, but you don't allow for that
It didn't show whether the tip had gone through until after I placed the order. It's not clear if my tip is going to Grabull, the restaurant, or the driver (I want it to go to the driver). And I want to be able to track the delivery (that doesn't usually happen).
I wish that I could track the order after placement. I would also like to know if all of the tip goes to the driver or is it split between the restaurant and the driver?
All good, except it's not clear to me where my tip goes. To the restaurant? To the driver? Elsewhere?
Took 3 hours to get my food when I live 8 mins away from the place
Site not intuitive. Could not find the sushi dinner. Inputting personal data took a long time.
Your input fields are weird, you shouldn't have to omit the / - it should just be added automatically. Also, be careful not to put errors on empty textboxes (e.g. Apartment number, try typing "foo" then deleting it and switching to another field) unless the user just hit checkout and they were require
!
Delivery option doesn't calculate distance correctly.
First time user, absolutely easy to find everything in menu, easy to add on & make special requests! Thank you so much for this service! I will be using again every time I order out!
Easy to order and apply discount codes and rewards
Order process was easy to understand and went smoothly.
Offer Apple Pay, it's faster and easier for customers
Good experience, ordering my first time ordering I just couldn't see any description of what I was ordering. For a first timer to the restaurant I'm not sure what each item consist of.
Sub item menu selections didn't align with the original menu description. Made things a bit confusing, so hopefully the clarification made sense.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members