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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
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The app did not let me complete my order. Only one item was ordered!
Had trouble logging in. Asked for password reset. Received code in email but couldn't login with that either. I've never been able to use my account.
The price breakdown was not on the payment page so I could not understand why the order total was more than the subtotal. I would like to be able to understand what I'm paying for.
Quick and easy. Didn't notice options for other bagel types though.
Delivered driver refused to deliver to hotel room/lobby. He told me he wasn't allowed to do that. I was charged a $4.99 delivery fee and I had pre-paid tip of $5.00. I ordered from DoorDash the rest of the week and every delivery person delivered to my room door. I will never use your delivery service again.
Check out can be better. Make paypal a choice for payment.
UX/UI was clean. Was able to order quickly and time table was accurate.
When I was asked to create an account, I lost a massive cart full of custom orders
Frustrating not to be able to verify order when checking out/paying
Your website is very difficult to use. I have an account but am unable to use it for my orders.
It was kinda easy. I would like to see my full order with tax and gratuity before confirming my order.
On entree orders forces me to modify before I can add; then I have to go back and modify my order to make it normal.
Menu would not add curry or pad thai without modifying noodles or rice; I had to add with these modifications then go back and update the item.
Easy to order without needing to create an account
This is the worst ordering site I've seen. It's not that intuitive to navigate, especially after using the previous website for years. I also got my order booted out because I was in another window for thirty seconds. I was already logged in. Why not keep my cart? Very frustrating.
5 star would've been for super easy click to use Apple Pay
Your software developers need to set input types correctly so that autofill information fills correctly. For instance, I had to find a credit card and type it in manually instead of it autofilling. Which is amateur hour.
Phone doesn't show the taxes & fees, only subtotal
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members