GotPrint.com

While we are happy with the quality of the printing, this place is very unfriendly for resellers. We work with many clients and their resale program requires endless emails, confusing requirements, nothing like anything we have ever encountered before. For every other vendor, we provide a resale request, the tax is removed or refunded. After dozens of emails, we simply give up trying to resolve a resale order. They want us to use multiple accounts to separate resale from non-resale. Then a simple request to remove tax turns into a trip down the rabbit hole with endless, delayed replies and no resolution. If you are buying something that will be purchased on resale, be warned, in that regard, they are a nightmare. We suspect they use offshore customer service.

Purchased stickers. Back will not separate from printed side. Junk! Most of the first 100 stickers worked but then it was over. Have only 6 days to determine whether or not you have an issue. Impossible. Threw 2400 stickers in the garbage. NO CUSTOMER SERVICE. Never again will I give money to people like those at GotPrint.

Once a good place for inexpensive business cards, of late, they have no clue—using their own templates will not render any success in getting some printed correctly—there answer seems to be a offer a credit that will never be used.

I use them 2 times and the first time they only gave me 5 credit, 2 order was the worst printing ever!

Had experienced graphic artist design company logo and bus. Cards, what we received was garbage Do not use!

I wanted a project printed for me to distribute, i did not authorize that image to be printed on all packaging materials and displayed publicly.

Kicked my art out 4 times for 4 separate reasons never saying what the other issues were. Delayed product shipping to the point the piece will not make it by the event date. No apology. No mention of tax refund on the website. Refused to refund even with documentation after purchase. Ridiculous.

I will preface my review by stating I've been in business for over 20 years and know quite a bit about business-related printing. This was my first and last time using GotPrint.com.

The stock they printed on was not the stock that was ordered. While most companies would apologize and rectify this, GotPrint stated they shipped the right Stock. Even though I sent them concrete proof they made a mistake (caliper showing stock thickness).

I should have known better than to go with the cheaper company; you always get what you pay for.

The letter in my business name on the card is missing they told me that it was my fault and how I edited in pasted the pic in the wrong file. Which is untrue they won't credit my account or send me a new replacement never use this company. You're better off withvista.com.

Not fast at all, a week to print and another two weeks to ship. Really frustrating when the UPS can get something printed and ready faster then GotPrints. Imagine as a business getting outperformed by a government istatution…

No matter how many times I ask for clarification on my my foil prints can't be completed, the only answer I get back is " The files that you uploaded are not print ready. The file is missing the foil channel setup. Refer to our special instruction guide." The issue is that I have the channel setup. I read the instructions upwards of 15 times, sent screenshots of the file structure, and asked for more information, but I just get that same message over and over. The last one they sent was highlighted, as if I missed it the first 4 times. It's unbelievable.

Printed some rather large job with the a few weeks ago and the result was not good. Even those cards have been printed before with them and I had good quality this time the printing was terrible. Everything was to light and colors were faded. Our customer is refusing the order and we are stuck with this bad printing.

I ordered 250 5 X 7 postcards as wedding announcements. All 250 were cut and cropped terribly. I followed their template as directed. There were none of the 250 that were cut correctly or even close to cut correctly. They also were all cut inconsistently wrong. I would give zero stars if that were an option. I will never use them to print anything ever again.

Been a broker/reseller using GotPrint/Printograph over 14 years as a print resource with my Ad Agency and they have just threatened if I don't make 5 orders every month they will no longer allow me to have a trade account. There are WAY too many wholesale print companies with same or lower prices and same or BETTER quality that are happy for orders ANY time even if I go a few months without an order. If my loyalty during my busy times and all the years using them means nothing that they will threaten to cancel my account, then I'm happy to go use another print shop who does appreciate the business. What they didn't realize when they sent out the threatening email is that although I had a little dip in business over 1st quarter, I just started a program with 100 partners who will need business cards, brochures, flyers and presentation folders on a very regular basis. Absolutely livid at the gall of any wholesale/trade provider to threaten to cancel any small business simply because they may not have business for them for ANY amount of lag time.

I worked with this company for over 15 years. In the beginning it was perfect, orders came in quick and prices were really good. I never had a complaint until just a couple of years ago. Orders started coming really late (weeks late) not only that but the quality greatly decreased. I made several complaints but what i found after years of being with them is that they take 0 ownership for their mistakes. I would always be questioned about my artwork or things i did incorrectly which was almost never the case. They would drag their feet to find resolutions. And when they did it was a $5 credit here and an apology there. So i started to complain on twitter about the service i was getting. Thats when they finally started paying attention to me, I found other customers who had similar experiences to me. My goal was to try to get them to improve the customer experience, instead they responded like a toddler. Threatening to cancel my account if i kept critiquing them. As more and more orders kept getting delayed I kept posting about the service. Until one day out of the blue they close my account. Mind you I rely on the service for my customers. I reached out to all the other customers who were complaining similarly to me and no one had their account closed. I reached out and called, only to be told no one was available to talk to me, I called every day trying to get it resolved but they refused to even talk to me. The only difference I could see between me and the other clients was my name. Pedro. I even asked the service rep if this had anything to do with anything and they laughed at me. I sent emails which were just ignored, and even filed a complaint with BBB in which they lied to the responses saying that they tried to resolve the issue with me. This place doesn't care about you, doesn't care about good service, and will never acknowledge their mistakes.

I normally use Vistaprint but heard about these guys and wanted to support a small business. DON'T DO IT. They messed up more than half of my 1000 I ordered and I sent them pictures they said not enough so I sent them more they then just made excuses and then offered me $5 lol. When what they should have done is reprint them and do it correctly but I guess they can't? Definitely going back to vista after this they're doing this to themselves. The paper is so thin too it's insane it's like half of a half of printer paper

UPDATE: Ive called the 1-800 number twice and was told a supervisor would call me back and I haven't heard from anyone. I shouldn't have to jump through hoops and beg for a simple solution for THEIR MISTAKE which should have been handled properly over a month ago now.

Update to my Update: Additionally they went ahead and reprinted the magnets (and not the single style in the quantity for 300 like I had asked and explained below) and Since I placed the original order for pickup they're not even shipping these replacement magnets to me. The customer service here is a joke and waste of time for something so painfully simple.

UPDATE TO UPDATE UPDATE (2/13): How is a simple fix of their mistake sending me unmagnetized magnets going on 3 months later. Someone finally got back to me to say sorry not sorry. And now I have to wait additional time to see if someone in upper management will approve the replacement magnets I can't even use at this point to be shipped to me instead of me driving an hour to pick them up. No accountability.

Got Print replying to google reviews to call their 1-800 number is just to save face. No solutions have been offered playing phone tag with them.

AWFUL CUSTOMER SERVICE. Been buying from here for years.

Recently, they shipped me magnets that were not magnetized, or partially magnetized so they did not stick. This was 100% their mistake.

I'm a small business/independent artist and I had sent the magnets to my customers without checking since I never received bunk magnets from GotPrint before. I only learned they weren't magnatized when I started getting tons 1 star reviews and angry emails on Etsy.

Gotprint only offered me a $60 store credit (of a $300+ order) or a reprint of 3 of the styles. I asked if they could reprint the quantity they were offering for the 3 styles...of just one magnet style. Would cost them no more time or money to reprint just one style in the quantity they were offering for the 3 total styles. And I only asked for this, because 2 of the styles were Holiday Specific and I hoped to avoid refunds by sending customers the non-holiday specific magnet as a replacement, since the Holiday has passed. But whoever works in customer is straight miserable and refused.

I am not the type to complain because if I can still sell what they send me even if its off colored or faded, I do as sale items. But this was a complete nightmare over Holiday rush and they showed no empathy, accountability, or flexibility for a small time but long time customer that they put in a bad spot.

Thieves. Thier system is crap. I email to make sure the picture is right, they don't look at email for 3 weeks then send out cut off words, and only give store credit. I tried again but Thier templates are ridiculous unusable too. Refusing to issue a refund but have time to bicker in emails talking about no time to issue a refund! They are lucky I tried again... They don't offer refunds they sound like in store credit is the only option then say i agreed to that and they can't change it. Bs lying thieves. Im quite sure the good reviews are fake look at Google all bad

I ordered business cards from GotPrint. Every single one was cut incorrectly and as a result they are all worthless. I used their website to let them know about it, I even sent pictures of the misprinted cards, and they told me it was "not our problem", paper can shift when it is cut! This is supposed to be a printing company and they can't even print cards straight! Worst of all, they refuse to make it right. Instead of reprinting the cards and making sure they were correct, they offered me a discount to reorder the same cards again. I have filed a dispute with my credit card company to have the charges reversed.