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GoodRx

2.5

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GoodRx Reviews Summary

GoodRx has a rating of 2.5 stars from 605 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoodRx most frequently mention customer service, coupon price and discount card. GoodRx ranks 2nd among Pharmacy sites.

service
74
value
74
shipping
18
returns
18
quality
55

We monitor reviews for authenticity

Florida
1 review
5 helpful votes
Follow Rudy W.
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Quantity 120 of levetiracetam 750mg was $170 cash. Sam's Advantage Plus membership discount was $102.

GoodRx website said I would pay $20. However, the actual price I paid at the counter was $39. (The pharmacy tech told me that GoodRx coupon doesn't always show the GoodRx quoted price.) Otherwise I would have given 5 stars.

But it did work and I saved a lot of money!

Date of experience: July 18, 2015
West Virginia
10 reviews
24 helpful votes
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This is nothing more than a scam since they offer it to people who receive Iowa Medic-Aid and pay only $1.05 per prescription. Even their top discount of 80% can't match $1.05.

Date of experience: July 18, 2015
Florida
1 review
12 helpful votes
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Disappointed
July 13, 2015

I live in Palmetto, Fl. I've tried using the discount card and coupons at Winn Dixie, Publix and Walgreens, no one would accept them even thought they were clearly listed on the Good RX website. Very disappointing.

Date of experience: July 13, 2015
GoodRx R. — GoodRx Rep
over a year old

Hi Beverly - Sorry for the inconvenience. Our prices are based on contracted rates that pharmacies have agreed to accept. Thousands of Americans use GoodRx every day without an issue. Typically, if there is a problem, it's a pharmacist who either misunderstands or simply doesn't want to provide a discount to the customer. There are some circumstances where a pharmacy has the right to not accept a coupon, and we clearly indicate that prior to providing a coupon to you. We'd love the opportunity to look into this for you and resolve on your behalf - we're quite good at it. Please email [email protected] if you'd like us to resolve. Thanks.

Illinois
1 review
6 helpful votes
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I am giving this 3 stars even though I couldn't get the advertised price and felt the explanation goodrx gave me was a bold faced lie. The reason I give 3 stars is that Target would still give me a heavy discount over retail even though it was alost 3 x advertised.
I am doing without the medicine. Apparently no one sells it at a reasonable price.

Date of experience: June 15, 2015
GoodRx R. — GoodRx Rep
over a year old

Sorry for the inconvenience. Our prices are based on contracted rates that pharmacies have agreed to accept. Thousands of Americans use GoodRx every day without an issue. Typically, if there is a problem, it's a pharmacist who either misunderstands or simply doesn't want to provide a discount to the customer. We'd love the opportunity to look into this issue for you and resolve on your behalf - we're quite good at it. Please email [email protected] if you'd like us to resolve. Thanks.

Virginia
1 review
11 helpful votes
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I visited three different pharmacies in an effort to find one that would honor the "coupon price" on a basic generic sleeping medication, an effort that failed. The reasons varied... "it's only for people without insurance", "it's below our cost" and simply, "We can't sell it for that". The explanation from a GoodRX representative was that it's a controlled substance and pharmacies can decline to honor coupons at their discretion. It was pointed out that the website doesn't disclose that information for this medication and the subsequent explanation was that in almost all cases for this medication (Zolpidem) a coupon is honored so they don't alert the consumer. This certainly was not my experience. I asked the GoodRX rep if she could just tell me one pharmacy that would sell it to me at the advertised price. Her response was to say she couldn't but I was welcome to keep trying at the various pharmacies the site directed me to.
If you have time and energy to visit multiple locations and argue with pharmacy personnel AND GoodRx personnel than GoodRX is for you. Perhaps like the auto advertisements there was one at that price but someone got there before me.

Date of experience: May 25, 2015
GoodRx R. — GoodRx Rep
over a year old

Hi there - thanks for the feedback. It is true that pharmacies don't always accept controlled substances and they have the right not to... however, 99% of the time, pharmacies will accept them, and that is why we provide them. We warn people on every page where we provide coupons that the possibility of rejection does exist. We apologize for any inconvenience you've had.

Florida
1 review
15 helpful votes
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Let me start by saying some pharmacy techs are morons. I had one who didn't even wanna look at the coupon, went to another pharmacy, the girl put in the code but said yeah it's still $142 though. So I said fine I still need it, I guess I'll just pay the $142. To my surprise when I returned to pick it up I only had to pay $28! As the site said :) I am so grateful and did not have to hassle with my insurance who didn't wanna cover it or wait a week for a prior authorization... So simple and easy. I wish everyone had knowledge of this unfortunately not everyone does!

Date of experience: May 17, 2015
Virginia
1 review
6 helpful votes
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So I was skeptical as hugely discounted but we are in between insurance after moving states and I'm disabled on a fixed income. My daughter has special needs and needs her meds so no choice but to try. I went to Walmart and showed them the discount info on my phone. She entered the info and voila the price was as quoted on Goodrx. I left with 600.00 in scripts for 39.00. Yes 39.00! It actually cost less then my old insurance co pays of 25.00 each for tier 3 drugs. I highly recommend Goodrx and don't know why some pharmacies are telling people it's a scam other than it's an assumption as it doesn't appear from the reviews they're evrn entering the discount info. If you experience this maybe try another pharmacy or good ole Walmart. I don't usually do reviews but this was just amazing!

Date of experience: May 12, 2015
GoodRx R. — GoodRx Rep
over a year old

Thanks!

California
1 review
11 helpful votes
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I needed a prescription for Biaxin, and yes I know I can get it generic, but I do not want generic drugs that come from foreign countries where you don't know what you get... plus my doctor agrees with me to stick with brand names. I went to my local drug store and the brand biaxin was ridiculously expensive. I used goodrx and found that CVS.com had it for 50% less. Obviously I can trust cvs and so I saved myself considerable money. What goodrx.com is useful for is figuring out which drugstore carries the prescription for the least amount of money. Sure you could call all of them but that would take forever. It is so easy to save money.

Date of experience: May 8, 2015
GoodRx R. — GoodRx Rep
over a year old

Happy we could help!

Texas
1 review
8 helpful votes
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First time tried to use GoodRx was told by Walmart they don't take it, second time HEB said they would honor but if it turned out to be a scam they would not do it again. I feel better off trying another dicount program that the pharmacies back. Tired of f being embarrassed.

Date of experience: May 2, 2015
GoodRx R. — GoodRx Rep
over a year old

Sorry for the inconvenience. Our prices are based on contracted rates that pharmacies have agreed to accept. Thousands of Americans use GoodRx every day without an issue. Typically, if there is a problem, it's a pharmacist who either misunderstands or simply doesn't want to provide our discount to the customer. We'd love the opportunity to look into this issue for you and resolve on your behalf - we're quite good at it. Please email [email protected] if you'd like us to resolve. Thanks.

Pennsylvania
1 review
7 helpful votes
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Went to Shopko in Freeport il and they said it was a scam and would not honor coupon.

Date of experience: April 30, 2015
GoodRx R. — GoodRx Rep
over a year old

Sorry for the inconvenience. Our prices are based on contracted rates that pharmacies have agreed to accept. Thousands of Americans use GoodRx every day without any issues. Typically, if there is a problem, it's a pharmacist who either misunderstands or simply doesn't want to provide our discount to the customer. We'd love the opportunity to look into this issue for you and resolve on your behalf - we're quite good at it. Please email [email protected] if you'd like us to resolve. Thanks.

District of Columbia
2 reviews
6 helpful votes
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Since Obamacare took effect I lost my prescription coverage at work. So I tried this website for the first time. It was easy to use, I found best price with coupon and downloaded app on my smart phone. Just showed pharmacy my coupon on phone and saved $40 off prescription price. I would highly recommend using GoodRX to save money on your next prescription.

Date of experience: April 14, 2015
Michigan
1 review
6 helpful votes
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No problem with Target or Walgreens, saved me money

Date of experience: March 27, 2015
New York
1 review
10 helpful votes
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While some may have had issues with GoodRX, I have nothing but praises for them. When I was moving from one state to another and found my medicare part D insurance was NOT nationwide, I used them for 3 months to get the best discount on my medicines! As long as I asked first that the pharmacy had the brand of generic that the discount covered (the only issue that I ever encountered), I always received the quoted price, never found a regular pharmacies price to be equal or lower and was never treated as a substandard customer/ In all cases, the pharmacy personel were MORE than happy to make sure I got the quoted price!

I read other reviews and don't agree at all with the one star reviews (other than the lost card, which I cannot speak about as I did not need a card... not even a printed coupon, JUST my I-phone and the correct numbers for that medicine's discount, which they were happy to read off the phone and enter for me! I guess you are treated as you treat others!)

THANK YOU SO MUCH, GOODRX!

Date of experience: March 26, 2015
New York
20 reviews
19 helpful votes
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AMAZING!
March 25, 2015

It's so easy to get a coupon an medication that exist in a pharmacy. So easy to just print out the coupon, and the even include a coupon card that can be used at nearly every pharmacy

Date of experience: March 24, 2015
Georgia
1 review
3 helpful votes
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WOW, Thank you GoodRX
March 21, 2015

Ok... here's the deal. I went to dermatologist and got a prescription for hydroquinone for age spots. My insurance doesn't cover it... while I was at Publix I asked them to give me their price. WITH the Publix discount the price was $83+... WHOA! I am thinking I can live without it. Crying on the way home and deliberating the pain of living with brown spots taking over my face, I bucked up and determinedly attacked my laptop.
WELL... shortly... GoodRX.com came through. Unbelievable price for one tube of God's saving grace. It took me about a week to get enough courage to go to the store with the lowest price. Walgreen! After dropping off grandson Friday morning, while waiting at a traffic light, I pulled out my trusty new fangled toy, the cell phone. Swiped the navigator app and plugged in: Walgreen. Wah lau... o-lay... hot damn... 500 ft. On my right up popped Walgreen. Alright, it is time for the old lady to muster up the courage... go ahead and DO IT!
Tentatively l approached the pharmacist, almost embarrassed. $27.41 later... I am clicking my heels out the store. Thrilled is mild for how I felt. I was very skeptical about one of these internet site being real. Well GoodRX is for real!
For all the stupid hesitating and dragging my heels, I GOT A REAL DEAL! GoodRX is the real deal.

Date of experience: March 20, 2015
California
1 review
9 helpful votes
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Dr. wrote a prescription not covered by insurance, so I googled it to get the best price. GoodRX offered a coupon, so called ahead to find out if the pharmacy accepted it. I was told they did. I also called a second pharmacy to find out how much the prescription would cost if I just walked in off the street with no coupon whatsoever. Bottom line, when I tried to fill the prescription using the coupon, the price I was asked to pay was THE SAME AS the price I had been quoted as the "regular/normal" cash price. Thinking the problem was with that particular pharmacy, I went to a second pharmacy and tried to use the coupon. Both places were asking the same price. I then called GoodRX, and their automated recording says that whatever price the pharmacy is charging is the correct price! They must get a lot of calls like mine. What a joke. Either a coupon is valid or it isn't. By any measure I can think of, this is called false advertising. Don't waste your time.

Date of experience: March 18, 2015
GoodRx R. — GoodRx Rep
over a year old

Hi there - We'd love to help, but something simply doesn't sound right here. Our prices are very accurate, and we'll tell you if the cash price is the lowest price on the site. We'd love to help resolve this if you're still interested - please email [email protected]?

Tennessee
1 review
10 helpful votes
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I had a coupon for 120.46 for a drug. Called Walgreens and ask if I could use the coupon. Was told no. Asked why and was told GoodRx will not pay them for the medication so they no longer accept GoodRx. Why is the coupon taken at some Walgreens and not others? Plus I was on hold for for 40 mins when I called the phone number on the coupon. I just hug up. GoodRx encourages you to call the phone number on the coupon if there is any problem with the coupon not being accepted and for best results call while your at the pharmacy you are using. Who has time to hold for 40 plus mins? This wait time is unacceptable.

Date of experience: February 27, 2015
GoodRx R. — GoodRx Rep
over a year old

Sorry for the inconvenience. A few things to clear up:

1) Sadly, your pharmacist isn't correct. GoodRx doesn't pay pharmacies anything - we simply provide coupons for lower prices that you are 100% responsible for paying. We do not pay pharmacies anything.

2) Our prices are based on contracted rates that pharmacies have agreed to accept. Thousands of Americans use GoodRx every day without an issue. Typically, if there is a problem, it's a pharmacist who either misunderstands or simply doesn't want to provide our discount to the customer.

3) We are very sorry about the extended wait time. We monitor all customer care calls and are not aware of any significant wait times. Please email [email protected] and we will respond within 24 hours if you'd like to pursue further.

Illinois
1 review
5 helpful votes
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Shocked at savings!
February 17, 2015

I had a RX that my insurance won't pay for. I went to my local Wal-Mart, gave the RX and asked how much it wolf be.$93.00 for 90 days. I gace her the GoodRx coupon and she said she did't know if it will be accepted until she fills it and rings it up. I came back the next day and it rang up at $20.19. I was shocked! I have sinced gone to Publix and was charged to same discount price with coupon! It too good to be true, but it is!
T. C.
Venice, Fl

Date of experience: February 17, 2015
Pennsylvania
1 review
2 helpful votes
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GoodRx is a lifesaver and should be shared with everyone who needs help paying for medications they need, but cannot afford. I am on long term disabilaty and do not qualify for any state aid. I pay high insurance premiums that I can barely afford with all my Dr. visits etc. I have to pay out of pocket for medications and when my Dr. told me about GoodRx I thought it was too good to be true. I researched it a little. I printed out 2 coupons/savings cards and went to Walmart and saved about $500.00 for my 2 meds. I am currently on about 6, so this is a godsend. At first there was some confusion at the register... they first said the total was $96.00, but after running it through again the total was $20.00. I will continue to use GoodRx for my other meds, with hopes all goes well. GoodRx is my lifesaver.

Date of experience: February 2, 2015
California
2 reviews
7 helpful votes
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A couple weeks ago I left goodrx a bad review. I decided to try them one more time. I had an Rx for 90 Ambien 1 MG. Goodrx showed a price of $9.92 at my local walgreens drug store.

I printed the coupon and headed to Walgreens. Sure enough I got them for $9.92 just like goodrx was showing. The pharmacist punched in the information and he said "Wow that is quite a discount!" The cash price without goodrx was $130.00
My previous problem with goodrx was at WALMART! Perhaps walmart was the problem.

I'm thoroughly satisfied with goodrx and highly recommend it.

Date of experience: February 2, 2015

From the business

***If you have a question for GoodRx or an issue you'd like help with, PLEASE DO NOT POST IT HERE PLEASE. This website has no relationship with GoodRx and we do not regularly monitor it. Also, we find that customers who post questions and reviews here never respond when we reach out.***

***We have amazing customer care service professionals waiting to help - just email [email protected] and we'll get back quickly. Our goal is to help all Americans afford their prescriptions, and we want you to have a good experience.***


goodrx.com
Founded in 2011
Santa Monica, CA