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GoodRx

2.5

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GoodRx Reviews Summary

GoodRx has a rating of 2.5 stars from 605 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoodRx most frequently mention customer service, coupon price and discount card. GoodRx ranks 2nd among Pharmacy sites.

service
74
value
74
shipping
18
returns
18
quality
55

We monitor reviews for authenticity

New York
1 review
6 helpful votes
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Have coupon, no problem.
October 28, 2016

I used a coupon for tretinoin. 05 yesterday at the Walmart pharmacy in Escondido, Ca. The unbelievable cash price was $183 and the coupon price was $49. The pharmacy tech was very polite and helpful. He said, "yes, we do take these coupons as a courtesy" and ran it through, no problem. I had my doubts but I was very pleasantly surprised.

Date of experience: October 28, 2016
California
1 review
3 helpful votes
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THIS IS FOR REAL!
October 27, 2016

I have been getting a prescription that my "workers comp" wouldn't pay for.The cost to me was $27.99 at Walgreens in California Marin County. I got my GoodRx card and had it filled again and it cost me only $17.and some cents.
I cannot say enough about this card because I am on a disability income which is really really hard. It is at or below the poverty line. SO I MUST SAY THAT THIS CARD IS LEGIT AT MY WALLGREENS AND IT SAVED ME ABOUT NINE DOLLARS AND SOME CENTS.
Under a twenty dollar bill is a super help and thank goodness for this company! If you don't know if your pharmacy takes the card call em first and "shop around" for a pharmacy that does if yours doesn't. You won't be sorry, I wasn't!

Date of experience: October 27, 2016
Florida
1 review
9 helpful votes
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Explained to Walgreens and showed them the app and it's operation. They refused to acknowledge it as a valid form of getting prescriptions.

"GoodRx R. [GoodRx Rep] All of our coupons are based on contracted rates at pharmacies and are used thousands of times every day without issue. If you're having a problem, we'd love to help - please email *******@goodrx.com. Thanks."... nice politically correct canned status quo response GoodRX.

Date of experience: October 25, 2016
GoodRx R. — GoodRx Rep
over a year old

All of our coupons are based on contracted rates at pharmacies and are used thousands of times every day without issue. If you're having a problem, we'd love to help - please email [email protected]. Thanks.

Washington
3 reviews
12 helpful votes
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My pain management dr. told me about this site when he found out I was paying for all my Rxs out of pocket. I save so much money every month. Some times it fluctuates a bit, but without the coupons I would be paying up to twice as much or more on some of my medications.
And as far as having concern for not paying the full amount because the pharmacy has to make money too, I'm afraid that's just not something I worry about considering the drug companies have blatantly raised the prices on ALL the medications in the last couple of years sometimes by 10x.
If you want to throw your money away because you feel sorry for the drug companies, well that's up to you. I prefer to do my due diligence and take advantage of the savings where I can get them, even if I to go to 2 different stores to save that kind of money.
Luckily I don't have to now, but I have in the past and I love that good rx.com gives me that choice.

Date of experience: October 22, 2016
New Jersey
1 review
9 helpful votes
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At first goodrx was helpful In finding decent prices.
It allowed me to make an educated decision as to which would be the best pharmacy for a particular med. Lately it seems the price is always higher than the coupon even though the PIN number matches. Upon contacting customer service... after getting through that awful automated system... I was told the price is always an estimate and may be off. I guess the best thing to do is call around (fun! More automation!) to make sure prices match.

Date of experience: October 18, 2016
GoodRx R. — GoodRx Rep
over a year old

All of our coupons are based on contracted rates at pharmacies and are used thousands of times every day without issue. If you're having a problem, we'd love to help - please email [email protected]. Thanks.

Ohio
6 reviews
12 helpful votes
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Up until a few weeks ago I'd had very good luck with GoodRx. It had helped me find the best nearby price several times, but in the past 2 weeks, I've made 4 separate trips and took 2 different scripts to 3 different places, (inconvenient places!) that GoodRx showed would have the best price, but none would honor the GoodRx coupons. I've contacted Customer Service twice, once by phone and once by email. They gave me incorrect info by phone, and the emailed reply was not helpful either.

Date of experience: October 17, 2016
GoodRx R. — GoodRx Rep
over a year old

All of our coupons are based on contracted rates at pharmacies and are used thousands of times every day without issue. If you're having a problem, we'd love to help - please email [email protected]. Thanks.

Alabama
1 review
4 helpful votes
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Love Good Rx... but the problem is that the prices on different drugs vary wildly for different drugs at different pharmacies. So if you are on several drugs one of them might be much cheaper at Target but more expensive for other meds on your list. You find yourself price shopping with different prescriptions to different stores. This can be a headache... any solution? I guess just add up your list of meds with the TOTAL price and pick the pharmacy with the lowest total price of all the drugs combined. Thanks

Date of experience: October 12, 2016
GoodRx R. — GoodRx Rep
over a year old

Thanks for the review.

New York
1 review
14 helpful votes
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Google and print out the other pharmacy coupons and Push the issue at the pharmacy. Of Course the pharmacists would prefer to charge a 30 percent co-pay of $1,300 (in my case, for one critical med), too bad. I printed out several coupons and stubbornly stood there until one coupon worked. Rhe line behind me was long and the staff fed up with me, but I won and dropped $1,300 down to $100. No, I refuse to pay astronomical prices for meds I must take daily. Push the issue and don't worry what others think.

Date of experience: October 12, 2016
GoodRx R. — GoodRx Rep
over a year old

All of our coupons are based on contracted rates at pharmacies and are used thousands of times every day without issue. If you're having a problem, we'd love to help - please email [email protected]. Thanks.

South Carolina
5 reviews
21 helpful votes
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Always a fight
October 10, 2016

Took my prescription to Walmart based on the Goodrx price of $28 instead of the $200 average price at other places. Walmart first tried to charge me $177, when I told them to run the Goodrx card they said the price was $99. When I again showed them the price from the Goodrx website a manager said they would accept it just this once basically to make me go away but would not take the coupon price a second time. This whole mess took almost an hour of my time to fight for this price not sure its worth it.

Date of experience: October 9, 2016
GoodRx R. — GoodRx Rep
over a year old

Sorry for your issues. Walmart has signed contracts guaranteeing those prices. If you reach out to [email protected], we can assist further. Thanks.

California
1 review
4 helpful votes
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Walmart pharmacy assisted me getting a coupon on my cell phone. Pharmacy took information off my phone. I clicked the button to have the coupon emailed to me and kept it on my phone. Three days later the coupon disappeared on my phone. The company never emailed it to me. The company has no way of retrieving the coupons it issues. The pharmacy charged me the same amount for 10 tablets instead of the coupon amount for 20 tablets. Pharmacy claims the coupons are only good for one time use even though the Goodrx website states they can be reused and transferred to other pharmacies. Walmart wiped out the whole coupon and claim there is nothing they can do to give me a reimbursement since all the coupon information is gone

I paid twice the amount then the coupon. Better to go straight to the pharmaceutical website and get their coupon in my case. I suggest you check there before going to these websites. Could be cheaper. And it is frustrating to find out they keep no records of what they issue to customers.

THE NEXT PART IS to the Good Rx response. As mentioned here, I clicked on email my coupon but it never was emailed to me. Why it disappeared from my phone is beyond my understanding. I tried several times to resolve this issue with GoodRx but they said they have no way of retrieving coupons issued to their customers. Three days after my coupon was issued Walmart discontinued being involved with my medication for 10 or 20 tablet coupons.
My GoodRx coupon stated 20 tablets, 20mg for $104.08. Walmart charged me that amount for 10 tablets and refuses to reimburse me or make good on the coupon. Belsomra is around $300 for 30 tablets without a coupon or insurance. So the way Walmart processed my GoodRx coupon I did not receive any savings.

Evidently, your company and Walmart have to get on the same page with your coupons. They stand by your coupon is good for one time use only and then all the information is deleted from their system. You claim that is not the case. Then you two need to figure that out.

Date of experience: October 8, 2016
GoodRx R. — GoodRx Rep
over a year old

Hi Laura - Sorry to hear of your issues. We don't issue coupons - you can easily retrieve them at any time on your phone. If we emailed it to you, then it would still be there - we can't magically remove emails. Walmart isn't correct - our coupons are not one-time use; in fact, they don't expire at all. Sorry you've had a negative experience - we would love to make it right. Please reach out to [email protected] if you have further questions.

Pennsylvania
1 review
8 helpful votes
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Amazing results!
October 8, 2016

My husband's insurance would not pay for the Provigil he needed post stroke, due to an off-label use. At a cost of $825/month, we could not afford it. I just picked up his Rx at a Target Pharmacy (Philly burbs) for $94.90, exactly as Goodrx quoted! I could not be happier or more grateful to your company! Please try Goodrx, you have nothing to lose and it may help in affording such expensive drugs. Thanks again!
And yes, it can be used with Part D or on its own.

Date of experience: October 8, 2016
GoodRx R. — GoodRx Rep
over a year old

Thanks! Just to clarify, you cannot use GoodRx with Medicare, but you can use it instead of Medicare.

Wisconsin
9 reviews
22 helpful votes
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Good. Rx
October 6, 2016

I can never thank you enough. I started using the lidocaine 5% patch sometime in June per a Doctor of Pain Mgmt. In July my coverage changed and I was told that I am not eligible to receive the patch from them. I appealed the decision and they would still not provide it to me. I have severe pain on my lower left side due a kidney removal. I have pain with just about everything I do since Jan, 2004. Then I got the patch and what a difference. I use 3 a day to limit almost all of the pain I experience. The price I was given from my pharmacy was almost $500/month. I could never afford that as I am retired and on a fixed income. Then I received information about Good RX. So far, I am able to get my Lidocaine 5% patches from a different pharmacy and my coupon from Goodrx for right now for about $176 a month. Though still a little high, I will not go back to having constant pain due to Goodrx. Thank you so much for being there for me. I am doing so much better that I can do so much more than I was previously not able to do. I am so lucky that you are there for me. Thank you, thank you and thank you again.

Jackie K

Date of experience: October 6, 2016
GoodRx R. — GoodRx Rep
over a year old

Thank you for sharing!

Arizona
1 review
7 helpful votes
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Goodrx is legit!
October 1, 2016

When something is too good to be true it typically is, but not in the case of goodrx. I was very skepticalat first, but was pleasantly surprised when i got the medication for the exact price quoted on Goodrx! I saved over $200! Thanks a million Goodrx!

Date of experience: September 30, 2016
GoodRx R. — GoodRx Rep
over a year old

Thank you for sharing!

Georgia
2 reviews
1 helpful vote
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Great saves a ton of money
September 23, 2016

Price your prescription first. Local prices can vary widely. GoodRx works at most pharmacies. Publix recently stopped.

Date of experience: September 23, 2016
GoodRx R. — GoodRx Rep
over a year old

Thank you for sharing!

Ireland
1 review
3 helpful votes
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It works
September 23, 2016

The coupon said it was an estimated price of $37 and change, I paid $47 and change. The pharmacist said he hated those coupons and had to try it 3 times before it went through BUT considering I had paid! $445.00! The month before for the same script, I'm thrilled. Still can't believe it.

Date of experience: September 23, 2016
GoodRx R. — GoodRx Rep
over a year old

Thank you for sharing!

Texas
1 review
9 helpful votes
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I didn't know if this would actually work, but the medicine price was 1/3 of what I would have to pay otherwise, so I decided to try it. I read the mixed reviews and thought it may be a hassle, but for me, it was really easy. Walmart was the cheapest pharmacy for my medicine, so I called them and asked them if they'd take it. The lady who answered said, "Oh yeah, those discount codes work." and didn't seem wary of it at all. So I went in, still unsure. She put in the prescription, keyed in the code and the amount was exactly the same as what was on the website. So I've only tried it once, but it worked. Also, the lady in front of me in line was using it too. She said she has done it quite a bit - at Walmart and Kroger - and had never had any trouble at either, so i found that encouraging. I just thought I'd post for those like me who were worried that it was a scam or that the price would be 3x as much when you got there.

Date of experience: September 15, 2016
GoodRx R. — GoodRx Rep
over a year old

Thank you for sharing!

Florida
1 review
2 helpful votes
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My doctor gave me the GoodRx card today at my appt and said he thought it would help with the cost of my prescriptions. I was skeptical. I have a fixed income and a debilitating medical condition and really need these meds. I went to Walmart and they ran the GoodRx through with no problems. I saved over 75% off the cash prices I would have had to pay as I have no insurance. I am very grateful to my doctor, GoodRx, and Walmart for coordinating this great program.

Date of experience: September 14, 2016
GoodRx R. — GoodRx Rep
over a year old

Thanks!

California
2 reviews
0 helpful votes
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Hospital coverage
September 7, 2016

Do hospitals accept good rx? Pharmacy transactions have not been a problem once I understood I needed to call and remind pharmacy to use Good Rx every refill

Date of experience: September 6, 2016
GoodRx R. — GoodRx Rep
over a year old

Most hospital pharmacies likely will.

California
2 reviews
6 helpful votes
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I used to use GoodRX to get meds for my dogs. 240 Phenobarbital 64.8mg is very expensive. The pharmacies have stopped taking GoodRX for two reasons: first, they state that they are not getting reimbursed by GoodRx; second, they now state that they won't take it for a drug that requires a triplicate. I try calling all listed pharmacies and they won't honor what is listed on the GoodRX website. $100+ each prescription hurts the pocketbook but you do what you have to if your pet can't live without. Anyone have any other suggestions, please let me know. Meds are still more expensive at the vet's office.

Date of experience: August 28, 2016
GoodRx R. — GoodRx Rep
over a year old

Hi Eileen - Sadly, the pharmacist isn't accurate. Everything you were told is simply inaccurate - we don't pay pharmacies anything and pharmacies can take prescriptions for controlled substances. Please email us at [email protected] so we can make it right.

North Carolina
1 review
10 helpful votes
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Went to my local CVS to use the coupon which referred to me by my doctor. The pharmacy went to apply and it came back as $1500. 00! Online it said the price with coupon for that medicine would be 32.75. Couldn't believe it. The pharmacy couldn't tell me why it didnt work.

Date of experience: August 26, 2016
GoodRx R. — GoodRx Rep
over a year old

HI Jesenia - our prices are quite accurate, so we'd like to figure out what went wrong. Please email [email protected] so we can make this right for you.

From the business

***If you have a question for GoodRx or an issue you'd like help with, PLEASE DO NOT POST IT HERE PLEASE. This website has no relationship with GoodRx and we do not regularly monitor it. Also, we find that customers who post questions and reviews here never respond when we reach out.***

***We have amazing customer care service professionals waiting to help - just email [email protected] and we'll get back quickly. Our goal is to help all Americans afford their prescriptions, and we want you to have a good experience.***


goodrx.com
Founded in 2011
Santa Monica, CA