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GoodRx

2.5

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GoodRx Reviews Summary

GoodRx has a rating of 2.5 stars from 605 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoodRx most frequently mention customer service, coupon price and discount card. GoodRx ranks 2nd among Pharmacy sites.

service
74
value
74
shipping
18
returns
18
quality
55

We monitor reviews for authenticity

Michigan
1 review
12 helpful votes
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Coupon not accepted
January 25, 2018

Reading other reviews, I knew prices being accepted might be an issue. I looked up a medication the through my insurance was going to be $1000 for 90 day supply. GoodRx price was $440 for 90 days at a local pharmacy. I called the pharmacy to confirm that they would accept the coupon. They confirmed they would. I contacted my Dr. and had the script sent to the pharmacy. The next day I contact them to see if it was ready and they said that the price was going to be $600. I confirmed the medication and amount with them. I cancelled the script. I then went to GoodRx.com to see what the price is. Sure enough, the $440 price was gone. Now the lowest price is $450 at another pharmacy. I'm not going to waste my time to find out that that price won't be accepted. Maybe for lower priced scripts they might be good, but I can neither confirm nor deny. I'm not going to waste my time.

UPDATE: Here is the response from GoodRx to my issue: "While our prices are typically very accurate, they are subject to change and are only valid for as long as the price is listed on our site. Unfortunately, we are unable to predict when a coupon will update as it is entirely dependent on which coupon provider is offering the best price at a specific pharmacy."

In other words, if you print a coupon on day 1, then go to the pharmacy on day 2, they don't have to honor the coupon. It's possible that this is only an issue with high priced and special medications, but it's not worth it to me to play a guessing came on prices.

Date of experience: January 24, 2018
GoodRx R. — GoodRx Rep
over a year old

Hello Matt. Sorry to hear about your issues. Just to be clear, our prices are based on contracted relationships with pharmacies - if the pharmacist told you it wouldn't be accepted, they were simply incorrect. We'd love to help - email [email protected] if you'd like to pursue.

Illinois
1 review
2 helpful votes
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REAL - SAVES $$$$$
January 24, 2018

Honestly, I didn't know what to expect when I took the GoodRX "coupon" to Walgreens. Would I be told it didn't work? Would they look at it and have no idea what it was? Tried anyway since you DO NOT HAVE TO GIVE ANY PERSONAL INFORMATION. Showed the pharmacist and no problems. Saved about 100.00. Use it now whenever they are cheaper and never a problem.

Date of experience: January 24, 2018
New York
1 review
3 helpful votes
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Not a scam
January 19, 2018

Have insurance and the goodrx price was 60 percent cheaper. Pharmacist stated it works but not always accurate. Not surprising since drug companies always changing there deals

Date of experience: January 19, 2018
Alabama
1 review
12 helpful votes
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Rip-off
January 18, 2018

You stated price of mupirocin 15g of 2% was $79.12 and Walmart charged us
$130.00. I don't like being ripped-off.

Date of experience: January 18, 2018
GoodRx R. — GoodRx Rep
over a year old

Hi there - our prices are accurate and we'll do whatever it takes to make this right. Please email [email protected] so we can assist?

Minnesota
8 reviews
8 helpful votes
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Legit and free to use
January 15, 2018

I paid $12 on a perscription with a coupon through this site that my insurance was going to charge me $28 to fill. I called the pharmacy to confirm the legitimacy and the transaction went through great. This is definitely a good resource to have on hand when paying for drugs out of pocket.

Date of experience: January 14, 2018
GoodRx R. — GoodRx Rep
over a year old

Thanks for the kind words!

Nebraska
2 reviews
6 helpful votes
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Can't be trusted
January 14, 2018

I have a GoodRx card and I checked the price of my medication on GoodRx.com and was quoted about $10. When I went to pick up my prescription the amount was $147! They ended up giving me their own pharmacy discount which was $20. So apparently this company cannot be trusted. Knew it was too good to be true.

Date of experience: January 14, 2018
GoodRx R. — GoodRx Rep
over a year old

Hello there. Sorry for your issues. When you see prices on GoodRx, they require you to print or present that coupon to the pharmacist. Your card will likely not offer the same discount, which is why it advises you on the card to go to goodrx.com for the lowest prices and discounts. We provide the cards for people who are unable to use our website or mobile app. Make sense?

Louisiana
7 reviews
8 helpful votes
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Valuable
January 10, 2018

I highly recommend this if you have no prescription insurance! It compares prices at many ltiple pharmacies in your area to get the best price for you

Date of experience: January 9, 2018
Michigan
1 review
4 helpful votes
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I could not afford my prescription (I have no insurance). I got the goodRx card and my prescription was only $10 for 90 day supply and I was so happy I could afford to take it then. Today I went to pick up my prescription and the price jumped to $114. I have to take the brand name so I can't take the generic brand which is much cheaper so I may have to go with my prescription now and I really need it.

Date of experience: January 9, 2018
California
3 reviews
6 helpful votes
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Saved me lots of money and time on pricing my area for the best deals. I have used it now for a few years and it is very useful

Date of experience: January 4, 2018
Florida
1 review
18 helpful votes
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Have used this service before with no problems. Today I was surprised that Walgrens refused to offer the price stated on the app. This was after I confirmed the price with the pharmacist prior to giving them the RX. When I went to check out the price jumped $12. Called the number on the GoodRX card only to be told that "our prices are only estimates". Wasted over an hour of my time as did the Walgreen personnel trying to help. With over 8,000 stores you would expect that GoodRx would try to be more accurate. It is not the $12 but it is the scam being perpetrated. Could find nothing on the website stating the prices shown are only an estimate. Disappointed. Dan S

Date of experience: January 3, 2018
GoodRx R. — GoodRx Rep
over a year old

Hi there - our prices are generally accurate, but some of our coupon partners changed their prices on 1/1. We can make this right for you - please email [email protected]? Apologies for any difficulty.

Arizona
4 reviews
15 helpful votes
Follow Mike M.
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Do NOT use this app. It is nothing but a SCAM to get you into a pharmacy so they can give you some lame excuse why the price for an epipen (for example - just one of five attempts at using this scam app) at Walgreens is NOT $126.38 as advertised but actually over $358.00 to $663.00 at CVS and not 142.75. (think i am kidding, try zip code ******* and see. But rest assured when you get to the bottom of the list where the price is right there at retail everywhere on the planet. Bingo! NOW ITS AVAILABLE AND ACCURATELY PRICED. And ALWAYS in stock.

Date of experience: January 3, 2018
GoodRx R. — GoodRx Rep
over a year old

Hi Mike - sounds like you had an issue - we’d love to help - please email [email protected]?

Texas
3 reviews
4 helpful votes
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I have saved a lot of money with this card over other discount cards; however, the pharmacy will not always give you the quoted price. Compared to other discount cards I have used, the savings are better with GoodRx, but it's impossible to know which card saves you the most without running every card you have, which no one will do. At this time, I still think it is the best discount available and if the comparisons are accurate, I have saved hundreds of dollars using this card.

Date of experience: January 2, 2018
Puerto Rico
1 review
0 helpful votes
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Walmart honors coupons
December 29, 2017

Have used coupons at Walmart many times but this last time was awesome. My prescription of Valsartan 80 mg for 90 days was quoted at $328. I found a coupon online for 90 days 80mg of Valsartan for $113. Took it in to Walmaet pharmacy and they honored the coupon. A savings of almost $200.00.

Date of experience: December 29, 2017
Oregon
1 review
12 helpful votes
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Coupons don't work
December 27, 2017

I took 3 coupons to two different pharmacies in my town. Both pharmacists told me this is a come on. They may give you the discount once, then goodrx doesn't pay the pharmacy when you go back for refills. I will not waste time to continue this research.

Date of experience: December 27, 2017
GoodRx R. — GoodRx Rep
over a year old

Hi Allen - your pharmacist is mistaken. Our coupons work at virtually every pharmacy in the US. Sounds like these pharmacists would rather not give you the discounted price, despite their contract. We can help - email [email protected]?

Louisiana
1 review
3 helpful votes
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I am so happy that I stumbled across this website. My insurance company quit covering my prescription face wash, which is part of the regimen to prevent recurrence of my skin cancer. Prior to this the copay was $50. It jumped up to $450 (yes, for a face wash)! I found a coupon from GoodRX-$46 from Costco, $68 from Walgreens. I went to Walgreens because it is much more convenient and they already know me. Although they didn't tell me about the coupon when I told them I couldn't get the wash, they did honor it immediately when I presented one. No questions or arguments. I'm so happy that I can continue to use this product!

Date of experience: December 18, 2017
Brazil
4 reviews
1 helpful vote
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A great tool
December 18, 2017

A great tool to price shop other options over your co-pay rate. I have found a few of prescriptions prescribed to be less then insurance. It is not always lower but a smart way to save money.

Date of experience: December 18, 2017
Florida
1 review
6 helpful votes
Follow Dan W.
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I have had an issue with both CVS and Walgreens not honoring the price quoted on coupon that is printed out with current date. I changed from Walgreens (because no one knew how to enter the coupon to get quoted price) to CVS. Today I go to CVS and they will not honor the price quoted on line today.

GoodRx Please stop misquoting the price or give us the name of a Drug store that will guarantee to honor the price.

Date of experience: December 17, 2017
GoodRx R. — GoodRx Rep
over a year old

Hi. Our prices are accurate and set by contracts the pharmacy agrees to accept. Please email [email protected] if you’ve had an issue?

Massachusetts
1 review
2 helpful votes
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Thanks to the suggestion of a pharmacist at Walgreens, I googled for a coupon for my prescription and found GoodRx. I saved $60 with the coupon. Suggestion for US consumers: when using this coupon tell them you'll be using the coupon vs your insurance.

Date of experience: December 16, 2017
Nebraska
1 review
7 helpful votes
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Scam
December 8, 2017

When it looks too good to be true... it is. A prescription that usually costs $150-280 had a coupon on GoodRx for $12.34. Wasted a lot of my pharmacist's and my time because the price I would be charged was $156. Switch and bait! Don't bother... go to Canadadrugs.com or affordablefdrugs.com or northdrugstore.com.

Note: I don't believe there was an error because a second drug in the same family that is even more expensive showed similar savings but proved not to be. In addition, I called Goodrx 2 times to verify the validity of the coupon and was told the coupon would work. After my pharmacist tried to process it, the coupon value changed. I called a 3rd time after this and interestingly, the value on the coupon changed and the person I spoke with was rude.

I have been buying drugs in Canada for several years whenever it effects a savings for me and have had no problems with legality. It is well known that unless it is a controlled substance, they look the other way. Kind of like illegal immigration. It's illegal but it's been going on for decades. I don't see any threat trying to save money by purchasing from Canada. It's name brand manufacturers. You can also go to Mexico and purchase many drugs without a prescription. It's quite a savings. When the drug companies decide to stop being greedy, then consumers will have no reason to take their business outside the country or get sucked in by these unreliable websites.

Date of experience: December 7, 2017
GoodRx R. — GoodRx Rep
over a year old

Hmm. A few things to consider:

1) We'd love to help resolve your issue, as there was clearly an error and we can make this right.
2) Be aware that purchasing Rx's from Canada is currently illegal.

Illinois
1 review
3 helpful votes
Follow Shelley C.
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I save 120 a month a on prescription or 50% of the cash price. But some things I have learned and may explain some of the reviews.
1) While goodrx has a partnership with walgreens, most of the time the pharmacists have no idea how the discounts work or are possibly encouraged to be short-change artists. I am hopeful its just the former.
I had one pharm tell me Goodrx doesnt pay their bills so their card is not honored anymore. They obviously had no idea how discount rx programs work.
After i proved him wrong, he apologized.
Another said, "we dont accept that here". If that happens, do not take no for an answer at least for me $120 was worth fighting for. Usually a pharmacy manager is helpful in this instance, ask to speak to them. You can also call Goodrx when you are at the pharmacy and hand the phone to the pharmacist. At first, this whole process is very annoying but as time goes on you will have less problems(provided you always go to the same walgreens).
2) Make sure you tell them that you do not want the script to go against your insurance deductible. I have been told by walgreens that you cannot get the discount/coupon and apply the amount paid against your deductible. While this may be wrong I have found this to be the only way the discount or coupon goes thru.

Date of experience: December 4, 2017

From the business

***If you have a question for GoodRx or an issue you'd like help with, PLEASE DO NOT POST IT HERE PLEASE. This website has no relationship with GoodRx and we do not regularly monitor it. Also, we find that customers who post questions and reviews here never respond when we reach out.***

***We have amazing customer care service professionals waiting to help - just email [email protected] and we'll get back quickly. Our goal is to help all Americans afford their prescriptions, and we want you to have a good experience.***


goodrx.com
Founded in 2011
Santa Monica, CA