GoldmoneyReviews 91

Opened up an account and got verified to invest, then a few months later they asked me to send in some notarized paperwork to go through some other verification process which I wasted hundreds of dollars on to just get denied.

I got aboard from the beginning including a decent share purchase. A wonderful story and on the face of it, very impressive business plan and people. It has been a huge disappointment from every aspect. The administration aspect to account opening was a nightmare on account of zero customer support. My gold card was cancelled for legislative reasons? But customer service was pathetic in its explanation including that it was temporary. Ive given up on that. I purchased bit coin only to be sold out at the very bottom. Again hopeless communication. The stock price reflects the appalling service at least that was my experience. Further, despite the marketing, the market is giving up on Goldcorp.

I originally started an account with bitgold back in 2015 had no problems setting it up. Later on
Bitgold was bought out by goldmoney, so then I transferred over the account. Bad choice I have been trying to close this account since the beginning of the year 2021 and I am unable to. They have a copy of my international passport with photo id. A copy of my drivers license with photo id. An uploaded photograph by webcam of myself. Several copy's of IRS documents with my name and address. Also several copy's of bank account statements with name and address printed upon them. But yet this is not enough to satisfy and prove that I am who I am. I feel that if I presented them with DNA evidence of who I am this would still not change anything. This company is a scam stay away and spread the word.
STAY AWAY!

Robert P

I live in Quebec and they suddenly closed my account with no reason. I've invested in this website and lost everything. They told me that I live in Quebec and they can't help from this region. Stay away from this Scam website.

Dear Jean-François,
Thank you for your message.
It looks like your Goldmoney Personal account was suspended in October 2020.
Unfortunately, we would not be able to re-open the account as it was empty and inactive. Additionally, we are phasing out these types of accounts. Additionally, we are no longer able to provide our services to clients who reside in Quebec.
Please let us know if you have any other questions.
Kind regards,
*
Relationship Manager
Goldmoney

*Personal information redacted by admin

I have been trying to withdraw my funds for over a year and all i get are canned responses. I have a personal account and i cant get verified on the holding account.

2018 i was using the account with no issues buying gold and making withdrawals. I just want to speak to someone on the telephone to find out how i can get my money.

2021 update--- finally got it sorted and able to withdraw, Mariana at customer care was excellent, very different to my earlier experiences.

I am revising my review since the company changed my relationship manager, everything went more smoothly. There was still the initial issue of requesting that I go through Jersey Probate which in the end turns out was not necessary. However, even though there was confusion about what documents were needed (they seemed to add on more after I sent the original batch) once my relationship manager changed I finally got great service. The new manager, Peter Duncan responded very quickly to all my concerns and emails professionally. They even arranged to reimburse me for the unnecessary legal fees as a result of hiring a Jersey probate lawyer. And they covered all the costs of the additional DHL/Fedex packages required due to additional paperwork needed. I would recommend getting a very clear list in writing of what the requirements are to remove funds (before buying gold) and following that to a "T". Also if you are not having good response from your relationship manager ask to work with someone else. I don't know if we got lucky with Peter, or unlucky with the previous manager, but now everything has been sorted out.

Don't ever do business with this company. I have been a verified holding for more than a decade, supported and recommended the company over the years, and then foolishly, put a lot more funds into my account end of 2019 to buy Silver as I thought it would do great in 2020. I was right, but very wrong to use Goldmoney service to trade.

Suddenly they need to verify my account, right when the market is heating up, and the verification process cannot be met. Instead they lock me out of my account and keep asking me to try again... for months and no matter what I do, they won't verify my account, always keep shifting the goal... mind you nothing has changed on my end, same address, same person, same accounts. At one point I actually passed the face verification and they said my holding was being verified... weeks go by and nothing has changed, so I reach out. They tell me I need to submit address verification again and they only accept e-statements... so I do that (for the third time), and when that is done, the whole verification process starts over and they want me to do the face verification again. It's ridiculous. Anything to prevent me from taking control of my account. Of course when I funded my account, no problem, but once the money is in my account, suddenly they don't know me.

More than a decade of paying their fees and buying/selling with them, and suddenly they don't know me and lock me out of my account - unable to buy, sell, or bring money home. Nobody can help me and new customer service representatives each time, telling me the same canned response, asking me to try again... one day they'll let me have my money back. Until then, I'm telling everyone don't go anywhere near this company. This went from a service I recommended to the worst experience I have ever had... stay away!

It wasn't always this way and I never write reviews, but felt so strongly that they are robbing many of such an important time in the PM market, instead holding money, refusing to acknowledge who gave it to them, and eliminating it with fees and inactivity. Never before have I felt as though something was stolen from me like this... never.

Very sincerely,
A most unsatisfied Goldmoney customer

I was placing money monthly for my son into a gold account as felt there was a better return than in the bank. When I looked at my account which is just shy of one Oz of gold I noticed without any notice that I am being charged 10 dollars a month.

I tried in vain after many attempts to get my money out I have resorted to calling messaging practically begging to get the money out but I keep getting a automated robot telling me someone is dealing with this. It has since been two weeks still being charged and additional charges to move vault and attempt to move money which cost 30 dollars.

I then tried to take money out which is rather confusing I was charged 35 GBP to withdraw 16 pound which is all it would let me take. I asked for this to be cancelled but still no human reply.

Avoid this disgusting company at all cost I can see from other reviews this is not a one off still waiting for human contact and money is still in vault held by nothing more than mafiosos posing as businessmen.

Gold money will fee you to death. They charge for putting money in and holding it and getting it out again. All must be done by wire. Ex: 10.00 month minimum storage fee. 20.00 transfer fee to your account. Only wire transfer can fund your account. No credit cards or paypal. I put 400 dollars in there to get started then they started the 10 dollar a month fee and the transfer fee and removed all funding options. I was wanting to put a couple thousand in there. I decided to withdrawal what was left in 4 months time and came out with 220 after silver exceeded its original cost per ounce. Another words they will fee you to death. They have a lousy setup for small users under 200 ounces as you cannot get the silver you bought. I found out after the fact. The fees just started after I bought so... no good for little guy. I recommend goldsilver.com they are fair. Good luck.

I had an account with a small balance for a number of years and then found they lock the account if not used and also will not allow withdrawal without a face scan (something which is impossible for me personally) They dont reply to the internal messaging system and change the rules of the account whenever they feel like it. Still fighting to close my account. Just check who the major shareholder is and things will start to make sense.

I have used Goldmoney before via my pension scheme. This time i have opened a private account for a short while, and few weeks later liquidated my holding. So far, so good. I have stated that i require urgent transfer of funds. Despite numerous e-mails, it has taken 6 days to initiate transfer of funds from my account. Goldmoney claim that they only do manual transfers. Now that the funds are no longer in my Goldmoney account they seem to be missing. They are not in my account neither they are in my bank account. They are somewhere in the system. It has been 6 days, and i finally managed to get phone number of someone.
The realease of funds is shocking.

After one month and several attempts, I have not managed to receive any of the requested information by Goldmoney. I wonder if they are still alive. I have been working for 30 years in the industry and this company is the last place on earth where I would put my savings.

Im a real user, im an american from Cali, i dont work for goldmoney, im not a paid reviewer from bang $#*!, or some $#*! like that, when i first got in with the apple app i thought great it was so easy to set up and get gold, a secure investment from economic doom, no mention of fees, thought the bank stuff was saved and ready for a withdraw when things go bad, no mention of fees, now they drained all the money in my account, i dont have the minimum to withdraw, i cant add more to meet the minimum to withdraw and they deleted my bank info, i think i added it back but now i have to change a personal account to something else? Like what the $#*!? What do i need to turn it into? Class $#*!ing lawsuit, they $#*!ing robbed me and im sure others!

After almost three weeks of wrangling over two continents and three nations, discovering hidden phone numbers, leaving messages that were never returned, I at last found someone willing to help me get my money out of Goldmoney. But that isn't the secret of liquidity with GM. The secret is this: If you ask to withdraw your investment when the spot gold price is high (like when I asked, around 18 April), they will delay it until the spot price bottoms out at $100 less an ounce, as it did last week. Good for them, bad for you.

We've purchase gold last year and we had it vaulted in New York. We have transferred from the New York vault to the Toronto Canada Brinks Vaul out of concern that NY Brinks didn't allow registration. We registered in Brinks Toronto. Last week we've got a call to inform us that an error has occurred and our gold bar was basically gone and they need my consent to get me a replacement
Of course we didn't give them a consent to do that. Now as of today we are waiting for a call from the President Founder of GoldMoney Roy Segar's to correct the "error". Be very careful now a days from sharks that are trying to fish you out in the murky waters of coronavirus.