Goldcar Spain

We arrived to Goldcar CarRent at Malaga Airport last night at 1.30am. We paid extra for late pickup and they promised us they will wait for us as we were the last plane to arrive. When we got there, they were shut. We returned in the morning and they said we can't have the car, and no refund as well. Absolute robbery. Time to get the police involved- this is criminal. Goldcar are criminals. Llegamos a Goldcar CarRent en el aeropuerto de Málaga anoche a la 1:30. Pagamos un suplemento por la recogida tardía y nos prometieron esperarnos, ya que éramos el último avión en llegar.
Cuando llegamos, estaban cerrados. Volvimos por la mañana y nos dijeron que no podíamos quedarnos con el coche y que tampoco nos devolverían el dinero. Un robo total. Es hora de que intervenga la policía; esto es un delito. Goldcar es un delito.

Don't do business with Goldcar in Malaga. After more then 3 months we still didn't recieve our refund of 153 euro's. Sending e-mails or calls doesn't help. They just steal the refund which makers it a unreliable company.

I've booked with Goldcar Malaga Airport via Opodo, purchasing an insurance with Axa. At the Goldcar desk, I was told I had only paid a part of the Axa insurance, and that a reminder had to be paid, otherwise it would be invalid. I showed him the paperwork where it said it was paid in full and no additional payment required at desk, and he said that is how it works with Opodo (he was saying the same to every other customer regardless who they had booked with). I knew he was trying to sell me additional insurance (for over 500 euros) but he was adamant that wasn't the case, it was the reminder of my Axa insurance. After I rejected to pay anything else for 3 times, then he moved on and wanted to charge me a deposit of 2,000 euros. I showed him the contract with Opodo where it says 1,500, but he said he did not care what it said, it was 2k or no car. The balance of my card is not that high, so I could not pay. I call Opodo and they wanted to speak with the guy, but he refused. Opodo asked me to tell him they were in a breach of T&Cs and they had to accept the 1,500 deposit, but they said no. The Opodo guy was even more shocked than me, and asked me to rent with another company, assuring me that they will refund me the additional cost, making Goldcar liable and presenting a formal complaint against them. I rely this info to Goldcar, and they said they did not care. The Opodo advisor could not believe it, and he was brilliant. Goldcar on the other hand are thieves, lying to the customer face and trying to make you pay for unnecessary stuff, plus breaching the contract they had with Opodo. There were multiple other customers in the same situation, and they kept saying the same lies without showing any remorse. Horrible people. I lost 4 hours because of this. Never book with Goldcar.

Took two fuel allowances only refunded one even though car was full upon return! Then charged me €150 for the car been dirty even though it was clean inside & out fully. Scam artists of the highest order

I'm spanish, I speak the language and they still found a way to scam my mother and grandma. The lady working at the reception was trying to convince my mother to pay more than 1000€ without any reason. My sister had previously rented a car there and knew it wasn't necessary and when I told her not to get it the lady started mistreating me by saying I'm no one to give my opinion. When we refused to get the car she asked "what are you guys still doing here?" and gave us dirty looks. Keep in mind my mother was very respectful at all times even if the lady was constantly disrespecting her for not wanting to be scammed. AVOID THIS PLACE, AS A SPANIARD I'M WARNING YOU!

AVOID AVOID AVOID
Use Sixt or Europcar instead!
Horrendous experience with Goldcar Barcelona.
The car was dinted and scratched on every panel so I took a video before taking it. The Windscreen was filthy on the inside - So bad Infact I asked the Goldcar rep for for cleaner and paper towel and I cleaned it myself.
After that everything is fine until we were late getting to drop the car off due to some incident on the AP-7
We decided to drop the car with only 1/4 tank fuel rather than miss the flight. Normally other companies just over charge the fuel but not Goldcar … Oh no they over charge the fuel then add a €50- penalty then add €36- to remove a bottle of water we left in the car.
They email you from a no reply email so you cannot argue it! Contract number: *******
Tim Snowden UK

We rented a car in Goldcar rental company at Sevilla airport. Pick up process was easy and fast. There was no problems when I told that I'm going to go to Portugal (I was informed that there I need to buy additional insurance - 8 euro per day). I rejected all other insurance options. Car was almost new in very good condition. No problems with rented car during whole rental period. Return was also fast and without any problems.

Problems started when I did not received back my deposit. When I did not receive deposit in 30 days I tried to contact GOLDCAR in that matter. The only option is email (no phone or chat is available). After couple of days I received information that GOLDCAR is fastest company in giving deposit back (!SIC!) and there were problems with processing my credit card (I was not informed about it at all). I received ink to form I needed to fill in. It turned out that I'll receive back less than half of my deposit.

It took a month (and around 10 emails) tho get clarity why I did not get my full deposit. It turned out that during contract signature person at the office included extra costs insurances that I was not informed about (and full contract was not shown to me).

In total I paid 3 times more for rental comparing to price I paid when booking reservation.

Some lessons learned:
- demand showing full contract at the office (bare in mind that contract is only in Spanish - no English version)
- demand showing all costs and deposit details before signing.
- if you are asked for fairly small amount of deposit (200 euro for 3 days in my case) - it means that you have additional insurance included and you will need to pay for it.

Website is absolutely terrible needs a overhaul constantly errors I am in Ireland will only let me select uk with sterling prices set up an account & saved password to my i phone tells me no such account & not correct password numerous attempts just gave up in the end want more customers sort your website out

DO NOT RENT HERE, THEY ARE THIEVES & SCAMMERS!
NO ALQUILES NADA AQUI, SON LADRONES & ESTAFADORES!

Contrato *******, Numero de cliente ******* - Case #*******

I did everything by the contract and left the car absolutely fully, I even went to fill up 10 minutes before dropping the car to put to the maximum expending 3euros more, so to make sure all was perfect. I left the car and they charged me 62euros because they said the tank was not full! I sent the proof of payment and not they do not answer to "any of this claims on the phone" & an by email they do not respond, so is the perfect crime... they are thieves with no honour.
It is not much money but it is the principle that kills me. I will make sure that everybody i know know about you little rats!

Hice todo tal y como dice el contrato, deje le coche completamente lleno, incluse pare 10 minutos antes para rellenar 3euros mas y asegurarme que estaba hasta arriba de gasolina. Deje el coche en el aeropuerto en su sitio y me dicen qu eme van a cobrar 62euros porque decian que no deje el deposito lleno! Envie las pruebas del pago, lugar y hora exacta de cuando llene el deposito y con un extracto de mi banco. Ahora dicen que "no responden a este tipo de question en el telefono" y al email no responden a ninguno de mis email. Me llejan esperando un mes sin respuesta y con mi dinero en sus manos. Esto es una estaba y un robo, son unos ladrones.
El dinero no es mucho pero el el principio lo que jode porque te roban el dinero y en teoria m=no puedes hacer nada pero no me voy a cansar de ensenarle al mundo que tipo de ratas son estos.
Tambien voy a hablar con mi abogado y ver que acciones legales puedo tomar.

Son unos estafadores y seguire con comentarios en todos lados hasta que me respondan y me devuelvan el dinero robado.

When I collected the car virtually every panel had damage so impossible to completely check.On return there was nobody available to check so I left the keys in the drop box.I was subsequently sent a damage report which showed a minor mark which looks like a dirt mark on one of the very few panels that was not damaged.I was also invoiced for 126.62 for the damage which is an absolute joke.I then received another invoice with an additional charge of 41.32 administration charge a total of 167.94
From review sites Goldcar appear to be crooked in their actions even though their website shows a very high approval rating.I have rented from Goldcar regularly for 18 years and when I have caused damage I have gladly accepted responsibility.
Needless to say I will never use the company again and will spread the word amongst all the organisations I am involved with in Spain as well as review sites.
I now understand why the queues at the counter in Alicante are a lot shorter than they used to be.

Its scum. Take deposit for full tank. Disnt send it back with full tank returned. Charge additional 50€ after i return car from my card without any explanation or even answer on my emails.

Unfair - misleading - do not use them!

My father in law (80yrs) rented a car and took out EVERY insurance option he could take - including "key and go".
Upon receiving the car at ALC (a Citroen with more than ******* Km on the clock) he noticed a LOT of user damage / and the car was "soiled and unkept") and went back to the desk clerk to ask for a joint inspection. The answer was " no need - you are FULLY INSURED".
(he hated driving it as it was - in his words - "dirty")

When returning the car at the airport - a week later - he asked the attending clerk for an inspection / once again was told - "no need", drop keys in box please.

After a few days a letter was received from Goldcar advising that they had found stains in the upholstery and they had taken 150 Euro from the credit card.
(to clean the car they say / after they refused the inspection at the start of the rental - as he TOLD them so)...

That is theft - that is unfair and misleading - if you ask for a joint inspection due concern about the state of the car - and it is deemed not neccessary - then you can not charge a customer later for something that was already there.

Now Goldcar - after a lot of writing to and fro with Customer Service persist in this charge - yet - believe me - this will cost them.

We run / manage a walking (Caminantes) group on the Costa Blanca (trails in the Hinterland) and have around 150 to 180 guests per annum that all rent a car. We will advise each and every one of them that a rental from GoldCar is simply not acceptable - and we will make sure that we spead the "news..."

If Goldcar wish to cheat a customer out of 150 Euro's - we will make sure that they never get the opportunity again from anyone we know.

Be aware - they are not honest!

Rented a car at Alicante airport.

We checked the car at the beginning with a fine tooth comb. It had lots of damage and scratches. Checked against the diagram they provide and they had left out a large scratch that hadn't been marked up, so I made them update the diagram.

We returned it a week later. They refused to check the car over immediately and made us give the keys. We have a flight to get so we don't have time to wait around.
I checked the car again, and there was NO new damage.

3 hours later they email me and have taken £140 from our card.
They have alleged that we are responsible for damage to the bonnet.
They attached a photo which shows a line of dust. NOT a scratch at all!

1 - refused to check the car in front of me when I returned it

2 - How is it ok to charge someone £140, without any repair quote, invoice or real evidence of damage?

We didn't take out Goldcar's insurance as we have our own insurance. They take advantage of this.

I have done research online and this is a common scam by Goldcar. Hidden fees and lies of damage. They charge whatever they want to make money. It's a scam.
There's Facebook groups about this and other forums online with other victims of the scam sharing stories with evidence. Search yourself.

Do not be tempted by the low prices - they are a bunch of cowboys.

Goldcar you have crossed the wrong person this time. Scamming me out of £140 will not be worth the it - as I will make it my absolute mission to spread the word of my experience and others and discourage every single person I know from using them.

I hire cars regularly through Alicante, and this has never happened before with any other company.
So just go with someone else. Trust me

I went with gold car to save the hassle of going by bus… in the end the car was double the hassle. Even though I paid for full insurance, gold car took a £1000 deposit from me. The car they gave me over heated after one hour or driving… my four hour drive took six because of all the stops. They changed the car for me at my destination which took two hours - but at least I had a functioning car for the return journey. Now they won't give me my deposit back until the garage checks the car that overheated. As if it's my fault they gave me a broken car…
The customer service has been terrible. I've been told to email my complaint and got an automated response that they aim to reply to complaints in 14 days
Appalling service
Don't use

FOOLS GOLD?
I did not want to pay for Super Relax insurance cover

Arrived at Malaga airport to collect a pre paid hire car inc basic insurance cover the assistant informed me my credit card was blocked as I tried to secure a deposit of 1500 euros payable if you want to avoid there expensive insurance cover.
They then informed me my 2 debit cards were blocked as I tried to pay deposit by debit card and there would also be a charge of 400 euros would be to take deposit and return deposit if cards were not blocked.
The only other alternative was to pay an extra 280 Euros for the super relax insurance cover that I did not want and guess what? My cards magically worked for them to take payment.
This company will sell you a hire vehicle at a cheap price then when you arrive to collect they will rip you off
PLEASE READ OTHER RENTERS REVIEWS AND DO NOT BOOK A HIRE CAR WITH THIS COMPANY
THERE PROFESSIONAL SCAMMERS

The Shift Lead Woman on Friday Evening 19.5.2023 at Malaga Airport was crazy! Rude behavior against customers who pay her income day by day! Telling us to not talk to her and showing us her open hand like a psycho! If this woman dont want to work, she should stay home! If she dont want solve customer problems then she should change the work! This is piece of $#*! behavior and belongs to the streets and not where people pay thousands every day!

After returning the car to their Bodrum Airport office they decided that a "special" cleaning was necessary. Usually this is 250 TL in Turkey, but Goldcar took 1500 TL, outrageous.
Also my rental agreement stated a maximum amount for special cleaning 720 TL, so they took 780 TL extra, robbery!
Complaints to Goldcar did not work, they are simply not replying.

Avoid those scammers at all cost!

No alquilen en GolCar!
Si pudiera dejar cero estrellas lo haría.
Los precios bajos es una carnada para entrar en la trampa, ya que luego al entregar el coche, vienen otros cobros inesperados.

En mi caso particular, entregué el coche lavado, y por unos pelos de perro que quedaron en el maletero, me cobraron 150 Euros por "Limpieza-Grave"

Por otro lado, alquilé por tres meses, pero al mes tuve un problema y quice devolver el auto, y por temas contractuales, GoldCar no devuelve ninguna parte del dinero.

GoldCar, NO es una empresa que se obsesiona por entregar un buen servicio al cliente, por el contrario, busca cómo explotar a sus clientes con cobros irrisorios como el que mencioné anteriormente.

Rented a car from Gold car at Malaga airport.
I'd Prepaid for the rental but they asked for a deposit at the airport. I gave them my credit card and entered my PIN.
On my return to the UK, discovered I'd been charged nearly £200 for insurance which I neither requested or needed. I contacted their customer service but received no helpful reply. I was either ignored or told nothing they could do. Complete and utter robbers.
If u book with them, they will rip you off too! You have been warned!