Goldcar Spain

Wow! These are out and out crooks!
I booked the car through Booking.com for 8 days car hire from Lisbon Airport, and also took up their insurance policy. Good price, so far so good.
When I picked up the car, I felt there was something off, they tried to sell me their own insurance (not sure of legality of multiple insurances) but politely declined. I allowed their hefty deposit to be held on my credit card, but my suspensions made me take photos and generally be super vigilant of the car. When I returned the car, with full tank, and in identical condition as picked up, the inspection seemed to go well and car was accepted in good condition. I was asked to sign a digital form that also showed there were no problems. I was told the receipt would be emailed.
No email arrived and £182 taken from deposit with no explanation.
Booking.com are looking into this, but have not communicated with me at all.
So, I decided to use live chat with Goldcar (4 hours later) and was told there was a problem with the wheels. I have photographs to prove car was in good condition and have insurance to cover any damage. But Goldcar are unscrupulous and dishonest.
Please make sure if you're using them to have as much evidence as possible, photographs of car, petrol receipt and take a picture of tablet with your return form, as you won't get a copy on email and it can be altered to support their story after you sign it.
The money stolen from me is more than the cost of hire and insurance for 8 days.
I'd strongly recommend not to use Goldcar, but make sure you're covered if you do.

In the E_ mail there is no word about the Insurence money, they make me paid 150 € for Insurence and after one day the charging caple stuck in the car I was with two kids in the street from 11 pm until 2 am then I take a taxi to hotel and leave the car in the street next day I had to take another Taxi from the hotel to where the car is. The customers service are the worst ever after 10 times trying to reach someone speak English they send me someone told me he can't help meit not his specialty
I had to take taxi and go back to the airport where I did the contract they were rude and lier and told me to calm down
How can I calm downan I had to leave two kids alone in Hotel one son is 5 years old because of their car, then they send me to the Coldcar parking, the workers there, were nice they told to go back and wait next to the car and they wil send someone to help me and they call me back to make sure everything was ok. And the problem of the car was silly and the office in the airport didn't tell me about the problem of the electro car and they lied and said they told me, the woman who did the contract told me it is better than the benzin car then she lied and told me I've told you that the electro car had always problem. I stayed in the street from 08:00 am until 15:00 pm just wating in the street.
I lost one day of my vacation cuz of them

ZEER slechte ervaring gehad, we hadden een auto gehuurd op Palma de Mallorca airport PMI. De auto was in Nederland geboekt met aanvullende uitgebreide verzekering bij doyouspain ( dat hoef je ook niet te doen btw) Aangekomen op PMI was de geboekte auto niet aanwezig, we kregen een upgrade waar ze ons eerst voor wilden laten betalen! Nou prima grotere auto, akkoord. De 2e dag met de auto, de auto kreeg pech, epc lamp ging branden. Snel met dochter een vluchtstrookje op, de auto ging gewoon uit. Hulpdiensten gebeld, deze kon ons na 1,5 uur pas vinden, auto meegenomen en wij lopend naar het appartement. Goldcar had gezegd neem thuis de taxi naar pmi voor een nieuwe huurauto, hoezo? Waarom niet een taxi via hun of mee met de afsleep maatschappij? Na een paar uur weer aangekomen bij pmi, een hele dag autohuur weg. We kregen een andere auto mee, de taxi kosten 80,- euro zou via aanvullende verzekering gedekt zijn. Hoezo? Hun auto krijgt pech dan hoor je dat toch af te handelen! Nou nee dus, ze hebben ons gewoon laten zitten. Via doyoupspain (de aanvullende verzekering) waren we hiervoor niet verzekerd. In nederland nog gemaild met goldcar, maar geven geen gehoor, zo irritant! Voor ons NOOIT geen Goldcar meer!

I rarely do reviews but this one was a robbery and I want to share. It ruined my whole vacation, I hope it will help someone fall for the same trap.
I booked a car through rentalcars. Total rent prepaid £101.27. This included full insurance from the rentalcars website. When I arrived I was told my full insurance was not full insurance, just a refund on eventual claims and they wanted £1000 deposit. If I didn't want to block the money on my card and have little left for holidays, I needed to pay extra EUR 62. I is 11PM and I am tired. I pay. To this, it was added EUR 33 for the late time of pick up. This was another surprise. Really? I indicated it when I booked, no mention of the extra pay. It is 11Pm and I tired, I pay. So I go and check for the car. The car is not there. 55 minutes later, unanswered phone calls all over the world, the desk closed, I take a taxi and go to the hotel. I take a taxi back next day. They apologized. Surely the car was there but not in the part. Just outside. They apologize for not telling, but no refund. So the from a total of £101 please add 129.73 EUR of tax, late pick up, extra insurance, +46 EUR of taxi from and to the airport + stressful phone calls all over the world for assistance. It was more than a robbery to me. It was a whole holiday ruined.

*ABOUT Goldcar MALLORCA AIRPORT - I can't speak about the mainland or any other service.
The 3* is only because of the great quality of the cars, othervise it would be 1*!
From their page:
"Book now with Goldcar and forget about availability problems on your holiday." - Nope!
"We have 24/7 roadside assistance available in several languages." - Nope!
We're at home now, still waiting for the other shoe to drop, though, because they didn't pay back us all the money they promised and didn't gave us a reason why.
Our plane was an hour and a half late, so they did not give us the car we booked, but an other SUV, that part is fine (if your plane arrives too late they give you a similar car that you booked).
The car was superb, clean, etc. EXCEPT: no replacement wheel in the car, only an automatic pump-something.
The mistake we made was that we did not check that in the city we stayed for the holiday whether the company have an office there - it was our first time to rent a car, we were oblivious about how it works. They have only one - in Palma de Mallorca. Lesson learnt - on the hard way.
On our very first day, in the late afternoon hours we had a flat tire when we visited a popular tourist attraction in a mountainous area - the farthest on the island from Palma, the middle of nowhere, literally, far away from our hotel. No public lighting, no reception, nothing, but moblie phones running on low battery beacause of the all day long photographing - the car was only able to charge one at a time, quite slowly and the cold didn't help either.
A nice tourist family tried to help us, but the autopump whatever was a worth nothing, the damage was extensive, so we needed assistance.
The family took my husband trying to find a place where there is reception, meanwhile me and my 8 yo were alone, the sun was getting low, getting dark, strong winds, cold, etc.
After more than half an hour the family brought back my husband, he was able to talk to the Goldcar office, using the phone number they gave us.
My husband explained to them what happened and exactly where. The operator asked whether we're on the main road or the Northern road. (facepalm) Man, it's the freaking northernmost lighthouse on the island we're talking about, there's only one road, The road.
When it seemed they finally understood, they said okay, they going to send assistance and we'll get an other car, stay still. Okay.
One hour later my husband had to walk up several hundred metres on the mountain road (in pretty bad condition) in pitch black and freezing cold wind - the nice family and all the other tourists went home by then. He was able to call the office again, but they kept waiting him and tried to find an operator who actually speaks English!
The long day and the cold did their job: in mid-call our last able-bodied mobile turned off.
We were alone several kms from the next town or any human really, in the a*se-end of nowhere in a foreign country, completely helpless, with a small child and ill person - me, running out of water and food in the dark.
We had no choice, but try to reach the next what- or whomever where we could call help.
With a flat tire, in the dark, on a dangerously bad quality serpentine road, on crazy steep mountains/slopes.
We were able to go around 3-4 km, stop from time to time to cool down what's left of the tire (it was ragged), when burnt tire smell filled the car.
The vehicle was useless, we didn't know where we were and the hotel was still 20 km away. We tried to charge a mobile, but it was fruitless.
A security guard on night patrol found us and he called us a taxi. He told us that - it was Sunday - no matter what the Goldcar office said nobody will help us, because no one who could help works on Sunday evenings!
The taxi came quickly, but it was 22.00, when we got back to the hotel.
Next morning the company questioned us, why we left the car where we left it. Wtf?! So, we were supposed to spend the night in the mountain forest with a knackered child, without food, water and facilities?
They argued, but they eventually agreed to pay back the costs of the taxis. Update: they claimed they lost one of the taxi bills, so they could not pay it back!
But! My husband had to go to back where we left the car, then wait for the transport vehicle, then get back to Palma, then wait for an other car, then get back, it was afternoon when he got back to us - so basically they left us in deep sh*t and took one day from our holiday.
Not recommended. Never again!

, rentalscar.com.
" " 2500 3500.
Rentalcars 1600 " " []
" ", 62.5.,, " 12 50 " "
55 " " ".[].
1026/5000
Unfortunately, I probably have a deal with a company of thieves who offer car rental through rentalcar.com and then find all kinds of ways to steal your money.
First when I arrived at the booth I was "informed" that the deductible for theft was 2500 euros and if the event happened in Naples 3500 euros.
When I presented them the agreement with rentalcars stating that participation is only 1600 euros "let me know that it doesn't interest them and these are their terms" [luckily the car was not stolen]
In addition, they would not accept my driver's license on the grounds that "I need an international license", with no choice, I had to pay 62.5 euros to register another driver who was with me and had such a license.
Obviously I did in the Ministry of Transport, it turned out that there is a treaty between Israel and Italy and no international license is required.
When I returned the vehicle the tank was full, perhaps less than a liter or two consumed from the gas station in the city until arrival at the field, for the above I was unknowingly charged at 12 euros and 50 euros "handling fee"
Yesterday I received a letter from them intending to charge me 55 euros "handling fee" for the fact that they forwarded my details to her towns for a parking report sent to them. [The report I will demand to pay separately]
My attempts to get into their email while introducing the contract tax go up.

Never trust this company! Gold only in pocket of these thievish company!
Car they gave me had an accident: bumper falling apart, no cooling system in engine, no AC, no water apparently. It was scaring no get stuck with it.
Especially not clear what kind of company could put drivers into risk of accident giving car like this.
Few days after I exchanged the vehicle making all around photos,
And guess what, when I eventually returned it back, guy found some nano scratches underneath the bumper,
" I don't care about your photos" he said. Please pay 500 euro now or I don't return your deposit and you miss your flight.
After he fabricated report, signed it. As I did some damage to car, which I did not.
So now I have false charges to my credit card and surely got NO my deposit back.
Please whoever you see - warn to never come to these criminal.

At the counter I began to be suspicious because of their long discussions with a British couple. So I photographed my car in their parking stall when I returned it early morning before they opened. They still charged me for damage, sending a photo of the fender on which I could not see any damage other than two 2 mm nicks at the base of the fender, possibly from a pebble on the road. I hardly drove the car; I am sure it is not from my rental. Charge is 100 euros. How many people before me have they charged for the same nick? Read the multiple negative reviews on Goldcar.