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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Arrived on time as a birthday gift and was enjoyed by all.
Arrived on time, order was perfect and very delicious. 10/10 would use again.
Order came quickly and was very yummy. We are super pleased. Thank you.
Great service and the cookies were said to be delicious.
Product was good, crab cakes excellent, price for items ok for area it came from...(Seatle}(Wa)
The brine was just right. Although they were the wrong pickles.
The first time I ordered ravioli from Raffeto's, they arrived cold and they were delicious.
Product was better than expected. Delicious and gigantic sizes, beautiful presentation of the product.
Delivery went as scheduled, needed it for a Birthday.
Read the reviews and decided to experiment on my youngest daughter. She is very opinionated, aren't they all. She loved them and shared them with her friends when she went out for her birthday.
Thank you, will experiment with other products that you offer.
Shipping was excellent arrived on time. Killer Brownies absolutely disappointed no way they were fresh when shipped and the quality wasn't worth cost
Great! Just make sure the quality remains good so the price doesn't freak somebody out. This looks like a good space for a Gourmet, specialty food expansion. Good luck
Delivery was easy and quick! The product was fresh!
It was simple to order and the product arrived on-time and as expected.
Everything was cold upon arrival and very tasty. No quality issues whatsoever.
Delivery arrived when it said it would and the Ribs were out of this world!
Delivery was on the day promised, but I think it was about 9:30 PM when it finally showed up. No problem. We are a little off the beaten path here!
Customers were VERY happy with their gift.
The website was easy to follow. The description of your food was great. Easy too place orders.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

