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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivered on time. The bucket didn't leak. And the pickled tomatoes were fantastic!
Packages shipped promptly and arrived in perfect condition.
The pizza's were OK, but not worth the money paid.
Whole process was easy, arrived on schedule, and was delicious.
Delivery was on time however the food was partially thawed
Gifted these to my brother in law and both my sister and him were over the moon about how amazing these cookies were!
I wrote it on my other page. Bought 4 packs of 4 tiny pies for my 4 kids
Very happy with everything - delivery and quality of bagels - would order again
I appreciate seeing delivery dates before I checked out. And all delivery dates were accurate.
Cheesecake arrived when promised and was delicious!
This was a gift - my parents loved it! On time shipping, easy ordering, great food.
My wife had some surgery, so while I was at the hospital waiting I ordered a blue velvet cake. The cake was delivered the next day and it was fantastic 1
The brownies we re perfect-- the 2 pies were--- delicious but in both of them -- the tops caved in so -we had to eat them with a spoon
The second Cheese Cake same as the first excellent
Due to an issue with the shipper I contacted Goldbelly and they are reshipping the item. Excellent customer service.
My order came earlier then I expected Thank you everything
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

