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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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My other orders are not being shipped. No email answers back
Easy ordering and next day delivery, what could be bad?
It was easy to order and the package arrived fresh and exactly as was described.
Delivery was as scheduled. Best, though, was the crab cakes from Jerry's.
Best smoked sable I have ever had, packaged and shipped extremely well. Born and raised in Brooklyn, I never would have thought that I would be able to get such quality sable in Tennessee. Bravo Russ & Daughters.
The Lobster was fabulous and the Sandwiches were great as well. Shipped extremely fast and packed well to keep everything cold. This is my third time to use goldbelly I will be ordering again. Thanks
The delivery was perfect, and my item (Jerry's Crab Bomb) was every bit as delicious as I remember it from when we lived in the Washington, DC area! Great food, great service!
Delivery was great and packing was like being there!
Wonderful food delivered as promised. Everyone loved their lox and bagels!
Very quick delivery and the food was delicious. Easy to order.
Ess a bagel was great. They even sent a couple extra bagels.
Delivery was timely.
Site was easy to use.
I LOVED my meal from Liebman's deli, it felt like I was in NYC with every bite! I highly recommend Goldbelly as I have enjoyed everything I've ever ordered from you!
Order, delivery & packaging was great. Sent a question to lafrieda team and they replied within hour. Fantastic service
Everything always awesome. Sorry I don't live in Manhattan anymore.
Food delivered on date said and was fresh & awesome!
Shipping went well. Website is pretty easy to navigate. I lost my giftcard code and your customer service was great to help me replace it. Thanks.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

