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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Ordered a turkey from a place in New Jersey. It was shipped and arrived the next day. The price was worth it because my 102yr old stepmom only eats turkey and with the stores being out of food it was worth the price. Arrived frozen, beautifully packaged and I was apprised of shipping and arrival updates daily. Would use again! Thank you
Still waiting on order from bakery
Food so far as advertised and good
It was a gift. Arrived in perfect condition and was enjoyed.
Gino's pizza had allot tomato sauce which was great. Not sure why Edwardo's Pizza(prior order) had very little. I used to live in Chicago and Edwardo's had a very rich sauce.
I only went to Gino's once, turned out they ran out of sauce that day!
It was easy to navigate and order.
Selection was amazing.
The Steaks were amazing! Next best thing to a Philadelphia trip!
It all went well. I ordered, it showed up. It's yummy. I'm happy and have a bagel back stock. Win-win.
Great communication and the food was well received.
Arrived on time and still frozen. I live in Arizona so they had a distance to travel
Delivery was easy, updated me regularly & food was fresh
The pastries I received that were intact and edible were lovely and arrived quickly.
Communication was great! Nicely packaged, arrived on time well chilled. I don't have any complaints!
It's a lot of fun to send great food to friends and family. The shipping is fast and the recipient said the packaging was very nice and the product was very cold. Well done!
The shipping was great! Very quick and accurate. Also a great variety of products.
When I originally had a problem customer service responded immediately & satisfactorily. Then I tried again. My chicken pie came promptly. It was delicious,
Cake arrived in perfect condition and was the best tasting cake I have ever had. It was the star of the party.
Easy to use. Great coupon came fresh and tasted great
Cheesecake was still frozen, delivery was as stated. I was very pleased! Will use again!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

