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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Ferrara Bakery is amazing. Their desserts are authentically Italian.
Have ordered before and will continue to order for myself as well
As family.
Just great, easy ordering & timely delivery! Good packaging & fresh.
Everything was very tasty. The 1 problem was handled quickly and easily.
The food was amazing. Everything arrived in time with instructions for reheating. My family enjoyed every part of our meal
Love the ability to order something extravagant. Great cake. Easy order. Arrived on time and in perfect condition.
My order was delivered to my sister on the day requested and my sister said the huckleberry cheesecake arrived in great shape and was delicious!
Arrived promptly and were delicious, according to those to whom I gave them. Very cute(emoji cookies from Bozeman, Montana). Elle's bakery... thank you.
Quality product, well packed, delivered on time as promised
Sent both rainbow cakes as Easter gifts to my two sons and their families
They arrived fresh and on time and were quickly devoured by our 6 grandsons!
Eventide Oyster Co very good fine. Roberta's Pizza it was tasty but very overpriced need to improve with amounts on sauce, cheese, basil? Callie's excellent biscuits.
Order was in perfect condition, ice was still solid in the cooler and arrived exactly when promised.
Everything was delivered when it was meant to - and everyone loved their gifts
Nice to have be able to purchase these types of items. Great concept
This was a gift and the whole family love it. They said it wouldn't hurt their feelings if I sent another. It was beautiful and good.
The package arrived quickly and on time. The food was a-maz-ing! I can't wait to order again! Thanks for a great experience! :)
Delivered on time. It was a gift and the recipient said they enjoyed it.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

