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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Got my bagels faster than expected! Took me back to Brooklyn. Packaged perfectly and and could not have been better another order very soon
Delivery arrived when it was supposed to and food was fresh and delicious. I've already recommended you to several folks in my apartment building here in Miami Beach. I'll be ordering from you again.
Quick delivery, fragile baked good arrived intact.
My cake arrived on time when I expected it. They took great care in packaging.
Lobster tails were packaged well and arrived frozen
My daughter loved her cake! Perfect colorful creative and delicious. Because of the quarantine I could not make her a cake myself this year so you and your team really came through for me!
Had some delivery issues, but with some help, was able to get to me. And the packaging and care was impressive.
Delivered on time- fresh and presentation. She loved the gift and taste
Quick shipping. Items were still frozen. Great products and service!
I love the product selection!
Website is easy to navigate.
Delivery was packed perfect and fresh loved instructions.
Received when they said it would be delivered.
Very well packaged and arrived still partially frozen.
My daughter and her boyfriend loved the baked brie and said they look forward to having it again.
Gave it as a gift and they loved the Shake
Shack burgers
Everything. Order was right and delivered when they said it would be
Arrived on time and intact. Kind of amazing when it's a cake.
Delivery made it on time difficult this difficult stretch
My first experience was great. Delicious bar-b-que food, shipped carefully. Great flavors I would never find close to home without this service. I thought the Big Bob Gibson Bar-b-Que was the right value, right portion to try. I would order again.
Delivered on time in excellent condition. You also handled our address change very efficiently
The cake I ordered came very well packed, it was delicious and would order again.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

