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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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The ribs and Mac and Cheese arrive fine. The gnocchi arrived completely thawed and was smashed all together. Not edible. No response from Goldbelly.
The cake looked and tasted as good as the picture looked
The delivery was on time!
The coconut cake was out of this world!
Absolutely the best.
The delivery was quick and the prep and storage instructions were concise and very helpful.
Delivery was great. Food was delicious. Easy ordering.
Everything went well. The taste and delivery were impeccable! Loved the personal touch. Thank you Tomaro Bakery!
Easy ordering, on-time delivery and food was a hit
Easy to purchase and the deliver made it there on time. My sister loved her birthday cake. Thank
Such an easy purchase! The delivery arrived on the day it said it would and the food was still fresh/cold as it should have been
Haven't had one of my favorite pizzas in a long time. Was able to get it from Chicago to the West Coast at a reasonable rate.
Delivered exactly when you said it would be and ease of ordering.
A bit slow. I would use your service again especially for my college grandchildren and my own children who live out west.
Everything was delicious and got there just as was promised
Delivery was easy and on time. Quality of pastries were great even after storage/delivery!
Everything was great except we did not receive the seasoning for the cheesesteaks as well as the peppers
The advised delivery schedule was met as exactly as advised. The Seafood was very fresh.
Delivery was great. Ordering online was perfect. My mom was very happy.
Shipped in a timely manner/ Arrived well packaged and frozen solid
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

