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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The delivery was on time and the product was excellent
The family we sent the food to enjoyed it very much. When they saw what it was (which they did not know) they said it tasted exactly like what it was supposed to taste like. They got two (2) meals out of it! Thank you very much.
The cake arrived in perfect condition and tasted great!
Everything arrived safely, frozen and delicious! I will definitely order again
It was fast and easy to get amazing food right to my door!
My Grandfather loves Doughnuts and he was super excited when he opened the box and seen that they spelled out happy Birthday! Made his whole day!
The product was awesome and delivery was right on time!
Everything happened as I expected based on expectations - you can't ask for anything better. Wanted to use this to say thank you as well - I had a friend who recently lost his wife, his dad, and his mother in law, all in a matter of the last 3 months. He's from Philly and now lives in North Carolina - I was able to really make his day when cheesesteaks from Jim's showed up. Thank you.
Order was accurate and arrived on a timely manner.
We got our delicious cake right when you said we would
Candy tasted old, but with a couple of seconds in the microwave, it was fine.
The rainbow cookies came right on time, very fresh, best ones I ever had! Thank you. Ill definitely be ordering again.
The choices available, the delivery on time, great service. At a time of such anxiety I sent food to my son isolated in his apartment under stay at home order. He was so happy with the food. Thanks for providing these services.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

