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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything was amazing as anticipated. From the promt delivery to the size and fresh quality of the crab legs.
Shipping was on time and cheesecake arrived nice and cold!
Everything was perfect for each order and delivery.
The cake was delivered so timely!
It was absolutely delicious and perfect!
The product was what I order and I appreciated the discount.
Everything form ordering and the delivery. It was perfect. Thank you
Cheese was as promised and delicious! We will be reordering in the future!
Your customer service was excellent I will be letting other people know about your service
Simple delivery nice packaging no damage to the food inside
Had what I needed and the delivery was fairly quick
In light of today's challenges, I received my order relatively quick. The brownies were delicious and I would definitely order again.
Just like what I remember when I grew up in Tulsa Oklahoma just the same as when I grew up in Tulsa Oklahoma love those hot dogs
Marc was great. He went above the normal to make sure I got my food on time
Delivered on time, packed well to stay cold. Great tasting food!
The product was delivered on time with excellent packaging.
Everything! Ease of ordering and quality of product
I was very happy with the ordering process and the food was delicious!
Everything was amazing.
Easy process ordering pizza from Chicago.
1st time I have ever done this and will definitely be doing this again.
Pizza was frozen and tasted delicious.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

