Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fast delivery and pie arrived in perfect condition!
The delivery was on time. Came as pictured and friends loved it!
Everything from ordering, the delivery being a day early which was awesome and the cake was wonderful!
PRoduct arrived on time, still frozen. Product packaged in 2s so you don't chance ruining the ones not being consumed
The cake was so good! I didn't want to share it with my family :)
The ordering process was easy and the delivery arrived as expected.
HI, Thank you for the awesome experience. Placed the order for mothers day and she was very happy it got there as they promised.
Got there earlier than planned and it put a smile on my niece face, during a terrible Lise, so that was great to hear
The brownies were rich and large and delicious. And delivered a day early!
The delivery was right on time & arrived in perfect condition
It was a gift & was perfect
Receiving item as expected
Birthday gift
Wife was very happy!
Your packaging is just perfect and you take care in ensuring cakes are intact. The packages are always arrived on time on the designated delivery date. Finally, thank you for responding to my inquiry to edit the note. I'm not sure what went wrong but one of the names of the birthday folks on the note was misspelled and someone from Goldbelly responded to my inquiry that it would be corrected.
I surprised my boyfriend and he loved it! It was shipped across country to California, and I was so surprised how fresh it turned out! It tasted just like spoonful from the NYC shop
Able to order food that we like easily from businesses we didn't know about
Easy site to navigate. Lots of great choices. Delivered on time and well packaged.
Fast and free shipping from New Orleans, LA. We have tried one of three items. Excellent so far!
The variety was perfect, I found several companies new to me that I will be ording from again.
The ribs were excellent, as always. The cake was and still is delicious
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

