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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Items shipped where fine but date I chose and was told would be delivered on was not! It was suppose to be a eaten On recipients birthday but wasn't delivered in that day though I was told it would be!
Great navigation of site, description of product. From purchase to delivery, everything was communicated.
It was great experience for special occasion that could have been anymore seamless! Kudos to y'all!
Easy to order, I heard from recipient that it was well packaged, looked, and tasted great!
Searching, ordering, receiving, storing, and eating!
My delivery came on time and was beautifully packaged
The process, the delivery was on time and the meal was superb. Thank you.
Ordered an Apple Mortgage Cale for my mom's 86th birthday after watching the inspirational movie. The cake was packaged extremely well and it was delicious!
Easy to navigate the site, received our order on time in excellent condition.
"We Take The Cake"was SPECTACULAR! Swift delivery - cake was moist, full of strawberries - absolutely divine!
For my son's 31st birthday, the order arrived on exactly the day I requested it for. He is basically nonverbal but can say, "pie". We used to get a similar product from a local grocery store that closed so I had been looking for a comparable pie. This is it, if not better! We'll order them again! Many thanks!
Delivered in the morning, packed really well. And it was delicious. Great service.
Was delivered on date needed, items were still frozen, quality was great!
Delivery on time! My son said they were delicious!
Delivery was made on time. It was great to be able to have a favorite treat from home.
Food was delicious, arrived right on time, well packaged to keep cold
Super Easy! Delivery arrived right on time. Thank you!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

