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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The package arrived with an ice pack and so the food was refrigerated. The ribs from mighty Quinn's were great! I was very pleased with the order.
Package was delivered on time and the brownies were delicious
It arrived ahead of schedule. Food items were packaged well and frozen.
Pizza's showed up in great condition, great experience
Shipping and receiving times were spot on, food was packed well and arrived satisfactorily.
Everything arrived on time and the packaging was great. I bought this as a gift and everyone is very happy with it. The food tasted great. I will definitely be purchasing and recommending again.
Packages great, arrived completely frozen which I was worried about.
Delivery arrived on time, was delicious and made a great Fathers' Day dinner
I love their pizza, you can't find it anywhere else.
Ordering process was simple and convenient. Food was shipped well, arrived safely, and heating instructions were clear. Food tasted fantastic!
Ease of ordering - delivery on time - quality products
Shipped on time, arrived on time and in perfect condition.
Order ce as expected. Great selection on site with excellent descriptions and images to help you make choices
Fast delivery as promised and the product was packed well!
Easy to order, shipped on time, recipient loved the item
The order arrived safe and on time. It was just as expected. The kids loved the cake from Carlo's!
The ones that i sent it to were very happy, which made me happy
The two 5 lb bricks of cheese arrived frozen. Very delicious cheese, glad we tried it.
We will be ordering this product again.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

