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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The ordering process, the communication and the delivery were great!
Easy to navigate and find what I wanted. Ordering was also very easy.
Arrived on time, in-tact and still frozen! We live in Bham AL and it's hot here. But was impressed that it came all the way from Seattle Washington and the product and packaging was still frozen. It obviously did not sit on a hot truck for hours!
Great offerings, product availability, delivered on-time!
Everything is well kept in packaging that it makes it seem your are buying right from the store. The only thing is one of the boxes of cannolis came broken
The pizza was phenomenal. Delivered the day it was supposed to, great packaging and easy preparation. Thanks.
Delicious food, fast shipping and easy instructions
Easy order. On time delivery. Food in excellent condition.
This was a gift.
Condition and care of package.
Taste was spot on.
Excellent quality! Super fast delivery! And delivery was free. Can't go wrong with that!
My mom was so happy with the cheese cake. Thank you
Package tracking was great. Arrived on time. Packaged well and the cake was fabulous.
Quality of the cake was great and it arrived as promised
My issues have always been resolved fairly and quickly.
Simple to find the perfect gift and seamless to order
Overall experience was enjoyable, would happily return and recommend
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

