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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivery, packaging, instructions and food were all great
It was delivered when they said it would be, and it was delicious!
Everything! Cakes packed well, and were still frozen.
Tasted good, the cherry one did. Have not tried the apple yet.
Everything went well. My only concern was as this was a gift my own personal worry that recipient wouldn't be at home.
Ordering was very easy. My items were delivered quickly and packaged very well.
Everything the cake was really most and flavorful will definitely be ordering for a birthday cake
Everything, easy to order, delivery on time
Great food
A gift for my daughter. I wanted to get her the most amazing banana pudding, like her momma used to make. She was through the roof happy, and said your banana pudding was AMAZING! This was her first b'day without her momma, so I'm forever grateful you brought such a HUGE smile to her face!
Thanks again! Dave
Everything went well once I realized the notification went to my junk email folder. The experience of mailing permissable food during a heat wave that touched most of the country was surprising. Plan to do this again for another family gathering.
The cake arrived in no time at all. It was perfect! Everyone enjoyed it. This was one of the easiest, most stress-free experiences I've had ordering food to be delivered. Thank you!
Delivered on time. Easy to track. Ice cream frozen on arrival.
Everything. The food was delicious and actually arrived a day earlier than expected!
Ordering process, delivery and quality wee all perfect
Excellent product, on-time delivery - great experience
Item was delivered when promised and was fresh and delicious! Tracking was effective as well.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

