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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Ordered was delivered on time and recipient was notified that it was coming.
Received my package on time and the products were outstanding
They were absolutely delicious. Up there in the top 10 of peaches I have had. I am making a peach pie this afternoon. Will definitely order more.
We received our order quickly and it was well packaged
The process was easy. There was a 1-day delivery delay, but it was not a problem for the food we ordered. The order was received and delicious!
Pie arrived in beautiful condition! My mom was thrilled with her surprise!
Everything went well the packaging (including the ice packs), how quick it was delivered, etc. Plus, the cake was delicious!
Delivery of the gift went well and was on time. When I did have a question, your Chris M. Responded quickly, and followed up to be sure all was in order. It was reassuring, and very much appreciated. Thanks to Chris and Goldbelly!
I sent some corn and chocolate muffins to my mother in law and she said they were delicious. Excellent product shipped fast
Love that there are lots of options! Easy on-line experience, that method of safe shopping very welcome! Family enjoyed the items they received as well!
It was a gift. Was delivered on time and frozen. They said it was very tasty.
Easy to place order, easy to track, a great surprise!
Was fabulous. Arrived when it said it would and quality was great. Primanti brothers sandwiches did not disappoint and your service was fantastic! Thank you!
Cakes and cupcakes looked as good as they did in the catalogue. All were delicious. All were delivered in the timeframe indicated.
Easy to use website, multiple payment options, fast delivery.
Product arrived as advertised, well packed, and is delicious!
Everything on line ordering. Delivered on time plus cake was Delicious
Item arrived in timely manner, no damage to container
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

