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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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It was delivered on time and it was tender and spicy.
It arrived in good shape and well packaged and it is exactly what I expected
The packaging was very nice and the cookies were fresh
Very complete and well packed. Enjoyed during football game..
Was so excited to be able to send my daughter New York bagels! She moved to Cincinnati 4 years ago. She now married and is 6 months pregnant and was graving bagels. She was so surprised when she received the package. Thank you for making the ordering easy, professional and quick delivery. Highly recommend the bagels. My son-in-law said that the everything bagel was the best he ever had! So flavorful!
Great products and mostly decent prices. Free shipping helps!
Honestly brownie points was the only one that ended up being worth what we paid.
The ability to try new things-the food was only so-so
Food was fresh and delicious. Email comms were very good post order. Packaging was excellent
We loved the sample cheesecakes. It gave us a chance to try all the flavors. Shipment arrived on time and was quicker then when the Nuns of New Skete use to ship themselves.
I am a relocated Philadelphian. What I miss the most is the food. Campo's is by far the best hoagies and cheese steaks in Philly. It's a hidden gem. They outdo Pat's and Geno's by a very long way. I get to have my taste of Philly when I'm feeling homesick.
Easy to order. Plenty of status updates. I can't comment on the food because I sent it as a gift. I was thrilled to find your website as the only other good one is Williams -Sonoma. Dean and DeLuca no longer offers this service and frankly, the others don't offer unique and high quality food. Thank you.
Very fast delivery and well packaged and still frozen also, so I could cook one and freeze the other. As I didn't read the cooking instructions quite right I cooked it wrong and it still was delicious. I haven't had deep dish pizza in over 25 yrs. And it was very yummy!
I liked how quickly my order was shipped and received. I also appreciated the new customer discount I was able to use on this order.
I like how the platform helps the vendors, they don't have to worry about IT stuff and can focus on what they do best. The shipping/handling costs (which I assume includes payment to goldbelly for its services) are high. A tradeoff perhaps for the vendor who would probably have to spend more to handle everything in-house.
Fast service everything gets their great if there's ever any issues you guys jump right in and fix it all up
Packed nicely. Food was overall of very good quality
So much fun and such tasty items to chose from! Love it!:-)
It was delivered in a package that would protect it, there was enough dry ice and it was wrapped in plastic that protected it from the driving rain storm when it was delivered. The cake was delicious!
It has a great ratio of each layer. It's not too sweet and it has amazing flavor!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

