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GoFundMe

2.1

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GoFundMe Reviews Summary

GoFundMe has a rating of 2.1 stars from 508 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoFundMe most frequently mention freedom convoy, canadian truckers and political pressure. GoFundMe ranks 2nd among Crowd Funding sites.

service
119
value
109
shipping
75
returns
89
quality
103

We monitor reviews for authenticity

Pennsylvania
1 review
7 helpful votes
Follow Irene H.
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This outfit is raking in millions and run a slip shod operation. They should be investigated by the Banking Commission.

Date of experience: May 29, 2020
District of Columbia
1 review
3 helpful votes
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NO matter how much you provide and how much or lil you raise the withdrawal to your account will not happen. Providing all the bills, lease, business reg, bank info and certifications yet still they want to phish people govt ID and even or those who gave them DL, passport and all still they are awaiting money over 2 yrs.

AND, they expect us to provide government ID which in Canada it is illegal, it's even written on the ID and passport: NOT to be used as ID, property of Canadian government. The privacy act is clear on that, and keeping the money hostage in return for govt ID is a federal offence here, yet they still do business here and impose these rules. I have reported them to RCMP fraud dept. They know about them, not the first person to be scammed by them.

They keep replying that it's their terms, who cares, if the terms are illegal doesn't make them ok!

People with positive experience are 3yrs and before, looks like mostly all negative after that. Don't try to email back and forth to explain you will not win any argument even if they know you are right. AVOID AT ALL COST! It's quite disturbing using people in need urgently and scam them like this. I read that they use the funds to invest hence why they keep you in a loop of 'security verification' all bogus claim. Be very wary if you have money in donations, best you ask to send back to people and get them to send you directly with PP or FB donations, which I knew that before!

Date of experience: April 26, 2020
New Jersey
1 review
10 helpful votes
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We have set up a GoFundMe account and have collected over $100k for the relief of workers in our company who have lost their jobs due to the Corono virus. This represents hundreds of good folks who have donated with that intention. Two weeks and multiple email exchanges with "Support" (there is no phone contact for this outfit and no other way to contact them), and they are still holding on these funds with us having no recourse but to wait until somebody sends us another email. Critical assistance is being delayed as a result of this negligence or simple lack of consideration. I am wondering how many millions of dollars for other groups who have setup similar relief funds are now sitting with this company instead of being available to assist those in need.

Date of experience: April 8, 2020
Florida
1 review
2 helpful votes
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Unfortunately there are people who use and abuse the site for greed and selfishness not willing to work while others truly are in need of it. When someone uses it more than once, I'd be very suspicious. Know who you're funding and research them as narcissists are alive and "not well".

Date of experience: March 14, 2020
Bangladesh
2 reviews
0 helpful votes
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Amaging
October 6, 2019

Made one purchase so far and i'm very pleased. I will buy more for sure! I was not sure at first but the site is legit and so are the sellers there!

Date of experience: October 4, 2019
Philippines
3 reviews
1 helpful vote
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Sharing is caring
September 5, 2019

This site raises funds to helps alot of people in need all over the world. Kudos to the founder and all the people who donates.

Date of experience: September 3, 2019
Philippines
1 review
0 helpful votes
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GREAT
August 27, 2019

This site is doing really great thinks. This site helps persons who are fighting with cancer and have not money for there treatment.

Date of experience: August 27, 2019
Massachusetts
4 reviews
7 helpful votes
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This site does not support freedom of religion and does not allow people to raise support to defend against religious persecution. Case in point is Israel Folau.

Date of experience: June 24, 2019
Texas
2 reviews
5 helpful votes
Follow Lisa M.
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I was happy to contribute recently to a very worthy cause spear-headed by the local branch of a trusted children's educational non-profit, First Five. They were soliciting donations through the crowd funding company, Go Fund Me. While I was going through the steps to add my donation, I noticed an additional request to "include a tip" to the Go Fund Me organization. I opted not to click on this unexpected add-on, but when my account was billed, they had added a hefty "tip" to the amount I had chosen. I wrote to the Go Fund Me company expressing my objection to their billing me beyond what I had agreed to pay, but they never responded. In future, I don't plan to share funds again via this company, Go Fund Me.

Date of experience: February 19, 2019
GoFundMe I. — GoFundMe Rep
over a year old

Hi Lisa, we are so sorry for any confusion and that we did not receive your message.

Now that GoFundMe has 0% platform fees, generous tips from our donors allow us to maintain and improve our free platform so that we can help even more people. That said, tips are completely optional, and we can certainly refund that tip since it wasn't intentional.

If you contact us here: https://support.gofundme.com/hc/en-us, one of our Happiness Agents will issue a refund to you right away, and those funds will return to your card in 3-7 business days.

We look forward to hearing from you!

Georgia
1 review
1 helpful vote
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Great
January 10, 2019

I'm dealing with prostate cancer battle, bills transportation, medication, counseling, harmone treatment, radiation... ext.

Date of experience: January 8, 2019
New Jersey
1 review
0 helpful votes
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"This is God sent."
November 17, 2018
Updated review

I found this (GoFundMe) to be a way to reach out to people
You may or may know, with a compassionate heart to the human needs of the human
Race. A heart felt thank you to all who have already contributed and to the
Ones who are going to contribute. God
Bless you!

Date of experience: November 15, 2018

Help my home
September 13, 2018
Previous review

I found it to be a way to reach out to people you may or may know, with a compassionate heart to the human needs of the human race.

Date of experience: September 13, 2018
Oklahoma
1 review
0 helpful votes
Follow Cynthia G.
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I want to thank this company for helping us. This has helped us a lot in our ministry. I could never be able to do this without the help of gofundme. I want to thank them over and over for giving us the opportunity to be able to provide the ladies in jail with Life Recovery Bibles

Date of experience: November 4, 2018
Illinois
1 review
1 helpful vote
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My mother passed away in May at the age of 92. She loved Zumba fitness classes, and attended regularly in Ohio and Massachusetts.

GoFundMe allowed me the opportunity to give back to the many people whose lives she touched. Many seniors are in need financially and physically. This campaign has touched many lives.

Thank you!

Date of experience: October 22, 2018
Ohio
1 review
1 helpful vote
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I reluctantly started a gofundme account as my husband needed insulin and we couldn't afford it any longer. We needed 1,257 dollars which was our co-pay. Go fund me kept me constantly informed and offered suggestions all the way through our event. We reached our goal thankfully and I filled out the banking information. I then reviewed some of the comments and they were horrible! My experience was smooth and rewarding and I am very pleased that they were able to help. I have seen where they have helped others in need also. I pray that others in need will not hesitate to make a page for them or someone else in need. This was truly a life saver for us! The money collected was deposited within our account in 2 business days. :)

Date of experience: October 19, 2018
California
1 review
1 helpful vote
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GoFundMe is a great online tool to help others. In particular, I was surprised that their customer service actually work. Many on line tools say you can contact them for help but they never respond to e-mails moreover in a timely manner. I had problems setting up my fundraiser and they were very responsive to all my questions. Many thanks to the staff for helping me help my high school.

Date of experience: October 19, 2018
Canada
1 review
0 helpful votes
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Responsive and helpful
October 17, 2018

GoFundMe helped our community winter recreation project in Orléans, Ontario (Ski Heritage East) raise much needed funds. Any questions we had were quickly and helpfully answered. The tips on how to set up and use the site were effective.

Date of experience: October 15, 2018
Florida
1 review
0 helpful votes
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A Life Saver!
October 8, 2018

Recently I was the target of a scam which emptied my bank account. This action took every penny, paid bills were returned with a large fee from the bank. I was left with no money and a $1900 bill owned to the bank. A longtime friend jumped in and created a GoFundMe account. Within the month I had enough donations to pull me out of the hole. In the beginning, not being familiar with how the site worked, I went to the 'Chat' room. Someone named Tammie helped me right away and stuck with me till I worked through my problem. The opportunity to have a GoFundMe site helped me out of a very bad situation. I am hoping that the Scammers aren't able to get into this and mess it up for everyone who truly needs help.

Date of experience: October 7, 2018
GB
1 review
1 helpful vote
Follow Charlie S.
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GoFundMe's site made the process of setting up a funding campaign very easy, even enjoyable. We are a music group from North London, just trying to get our music out in the wider world. The customer service was super fast and to the point and each representative was very friendly and genuine. If only all companies could inspire their staff to work this way, it would be a better world. Our funding campaign is turning out to be a great success, we've raised the target and are hoping to be going on tour soon! Many thanks to all the GoFundMe team!

Date of experience: October 5, 2018
GB
1 review
2 helpful votes
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I have to say, I think this company is the best company I've ever dealt with for anything in my life. Your emails and answers and explanations are so clear and helpful. You're fast and I always get a lovely vibe from each of you. Thank you x

Date of experience: October 4, 2018
Connecticut
1 review
1 helpful vote
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Easy to work with
September 27, 2018

The site is extremely easy to navigate and set up. The site also includes videos to demonstrate how to use the site.
Though my attempt to raise money for the woman to have a double lung transplant, GoFundMe kept me updated on my progress, and then when it became apparent that I was not going to meet the goal set GoFundMe advised me on how to dismantle the site. I would definitely use GoFundMe should I ever need to raise money again.

Date of experience: September 27, 2018