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GlobalShopaholics Reviews Summary
The company has garnered a mixed reputation, with several customers praising its affordable shipping rates, fast delivery, and responsive customer service. Many highlight positive experiences, noting efficient processes and supportive staff. However, significant concerns persist regarding service reliability, with numerous complaints about delays, inadequate tracking, and unprofessional customer service interactions. Some customers have reported issues with incorrect deliveries and a lack of follow-through on commitments. Overall, while the company excels in certain areas, it faces challenges in maintaining consistent service quality and addressing customer grievances effectively.
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Global have good rates, just quit slow on processing all steps. Good and possessive assistence, would be good to have phone call assistence also
You can go with Globalshopaholics, they provide cheap shipping rates than others and Elia help me clear all my doubts!, Satisfied with Globalshopaholics.
Contacted globalshop Holics, assisted by Johanson and they did great helping me getting my questions answered and solved my problem regarding the shipment.
The employee is very nice and helpful and their service is prompt، I thank them for this effort, and my dealings with them will continue, and I advise everyone to deal and benefit from their services
What really make me like this company is ELIA
Every time i need a real and fast help ELIA come to help and fix everything
THANK YOU SO MUCH AGAIN AND AGAIN
God bless you ELIA
Excellent and reliable service, very honest and professional, nice and responsive team, highly recommended.
A wonderful company and their services are distinctive and you cannot find them in the rest of the sites and their support is very cooperative and I trust them
I've been using Global Shopaholics for a few years to mail forward items from the United States to Europe.
They offer a very long period of time to keep your items in their warehouse (180 days) and every time there have been minor issues with my items the customer support was able to fix my issue. Just recently I had an issue with an item of mine resulting as being arrived at their warehouse not showing up in my item storage, and with the help of chat support (Johnson and Brian) I managed to sort my issue out successfully. I really can't complain and I would probably recommend them to people I know.
Elia was very responsive and I'm very much satisfied with the service she provided. She answered ered each of my questions without any problem and hesitation. I would give her 5 stars.
I had a great experience working with this company. The shipment is very fast and the customer servicing is very much satisfying.
Great support from Elia which helped unblock a pending situation awaiting for approval that lasts almost 5 days.
The support exceed my expectation and I'm very happy!
Thanks for the professionalism, efficiency, empathy and sense of urgency.
Best website for shipping with low prices, and they have the best support especially Mr. Johnson Dean he helped me with an issue that I had, he is so cooperative and reply fast, and solved my issues quickly I recommend each person having issues with his shipment to talk to Mr. Johnson Dean.
Great Customer Service from Johnson at Global Shopaholics. I've used them a few times now for shipments and they have responded quickly to requests.
I had to order gifts for my sister s birthday and had no idea what to choose so i decided to go for 3 gifts but shippong charges were too high but thanks to this company for saving my money
I registered here on the recommendation of a friend but my experience is not completely good was disappointing
Every step takes too long more than other companies, I absolutely do not recommend working with it. Very large delays in everything, even the service is very bad, and the recommendation was that shipping prices are cheaper, but I was surprised that it is very expensive and there are fees for packaging
I had a great help from Mr. Johnson. He closed my issue around 2 minutes and help me on another things that I want know about them.
I have been a GlobalShopaholics customer for more than two years. Back in early 2018 I was impressed with the service and the rates compared to some other competitors. However, it seems like they have struggled during the early Covid-19 times like almost everyone else. But I noticed that recently, they have worked hard to resolve some of the issues. For example, I remember even before Covid-19 they had the issue of the delayed notification and upload of the image of the package. This used to be a concern for a lot of customers, because on the carrier tracking it shows that the package was delivered but it does not show on GS website until two business days have passed. But recently it seems like they've done something to fix it and now a notification along with the image of the package is uploaded within two hours of the delivery time. Another thing they've worked on is the response time of the chat. It used be already good a couple of years ago but during early Covid-19 you're lucky if you get a response after several hours. But now I can see they've worked on that too. I have just been in contact with a Customer Service Rep (Johnson) and I got a response in exactly 10 minutes. I have actually asked a lot of questions and Johnson was of great help. A Screen shot of the conversation is attached. To complete my review, I personally never get shocked when I have a negative experience with any business, but I always respect those who make the effort to resolve the issues and continue to improve.
First time trying GlobalShopaholics. Ran into an issue with payment but it was quickly addressed and solved by customer service agent Elia. Good service. Recommended.
Great service. I had a lot of doubts and Elia answered them all for me. He was very patient and showed me in detail how I do the procedures. Pleased!
They used be good. Now, forget about it. You have to wait for hours to get anyone who doesn't even speak English. Your shipment will sit there for weeks before someone reaches it.
Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this bad review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with a shopaholic.
Can you please send your email address to us in reply to this comment? So that we will be able to investigate your case at our earliest.
Thank you
From the business
Global Shopaholics provides fast, reliable and efficient package forwarding to over 220 countries. We make it easy for customers all over the world to shop online.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this bad review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with a shopaholic.
Can you please send your email address to us in reply to this comment? So, that we will be able to investigate your case at our earlier.
Thank you