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GlobalRose

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We ship flowers grown by caring hands, directly from eco-friendly greenhouses to your door. Shaping emotions into boxes, bouquets, and arrangements of blooms to order, we deliver colorful and grateful bunches of pure affectionate joy.

You can buy larger quantities from us than from most of our competitors, for a fraction of the price per stem. By buying bulk you save money and at the same time, you can receive the freshest possible flowers directly from the farm.


globalrose.com
Miami, FL, United States
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GlobalRose Reviews Summary

The company generally enjoys a positive reputation for its reliable delivery and excellent customer service, with many customers praising the timely arrival and beautiful presentation of their floral arrangements. However, concerns frequently arise regarding product quality, particularly with roses that sometimes arrive in subpar condition or wilt quickly. While customer service is noted for its responsiveness and support, issues with order accuracy and fulfillment occasionally detract from the overall experience. Overall, the company demonstrates a commitment to customer satisfaction but must address product quality inconsistencies to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
62
value
66
shipping
66
quality
64
This company responds to reviews on average within 1 day

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9,001 reviews

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Missouri
1 review
0 helpful votes
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The website is easy to navigate
October 2, 2024

I like the website and is it is easy to navigate. Although I wasn't happy with the product, I was happy with the service

Date of experience: October 2, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you for your feedback! We appreciate your kind words about our service. We're sorry you weren't satisfied with the product, and we value your input. If you have any concerns or need assistance, please don't hesitate to reach out!

Alabama
1 review
0 helpful votes
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Great roses, wrong qty
October 2, 2024

My husband ordered 45 roses for our 45th wedding anniversary. I received 48. It's hard to complain but if you advertise ordering an exact qty, then you should ship the exact qty.

Date of experience: October 2, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you for your review! We're glad you enjoyed the roses, but we apologize for the discrepancy in quantity. We aim for accuracy in every order and appreciate your feedback. If you have any concerns or need assistance, please don't hesitate to reach out, our team is at your service!

New Jersey
1 review
0 helpful votes
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Don't hesitate to order!
October 2, 2024

My friend loved her roses! I am buying all my roses from Global Rose!

Date of experience: October 2, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you for your review! We're glad your friend loved her roses! Your support means so much to us, and we look forward to providing you with beautiful roses in the future.

Rhode Island
1 review
0 helpful votes
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Easy
October 2, 2024

Flowers were absolutely gorgeous. Easy to reorder. Had a bit of a problem changing shipping address, but finally worked it out.

Date of experience: October 2, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you for your kind words! We're so happy the flowers were gorgeous, and we're glad you found reordering easy. We apologize for the issue with changing the shipping address but are glad it worked out in the end. If you ever need help, feel free to reach out!

California
1 review
0 helpful votes
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Good
October 2, 2024

Good because it came
In time and the customer experience was amazing perfect

Date of experience: October 1, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you for your 5-star review! We're happy that your order arrived on time and you had an amazing customer experience. We look forward to serving you again!

New York
1 review
0 helpful votes
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Beautiful
October 1, 2024

Wonderful delivery. Awesome looking and handled with care

Date of experience: October 1, 2024
Lina P. — GlobalRose Rep
over a year old

We're so glad the delivery was smooth and the flowers arrived beautifully. We always aim to handle every order carefully, and your feedback means the world to us!

Nevada
1 review
0 helpful votes
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Quick and Easy!
October 1, 2024

It was a verry simple process from order to delivery. Good prices. Perfect for our event. Thank you!

Date of experience: October 1, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you for the great review! We're glad everything is going well so far. Let us know if you need assistance along the way!

South Carolina
1 review
0 helpful votes
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Great experience with this company.
October 1, 2024

Ordered roses and silver dollar eucalyptus. Shipped and received on time. Outstanding service and products.

Date of experience: October 1, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you for the 5-star review! We're happy you enjoyed using our site and we appreciate your support.

New York
1 review
0 helpful votes
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White Roses
October 1, 2024

Very easy process, I had also emailed to ask questions and I received an email immediately.

Date of experience: October 1, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you for the 5-star review! We're glad to hear the process was easy for you. If you need anything else, we're here to help.

North Carolina
1 review
0 helpful votes
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Average quality
September 30, 2024

On time delivery. Nice packaging. The roses were a bit wilted looking but spruced up some with hydration. They were pretty but on the smaller side. I should have ordered them a day earlier so they would have opened more. One day was not enough. My bad!

Date of experience: September 30, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you for your feedback! We're sorry to hear you had trouble. We strive to make the shopping experience as smooth as possible and if you need any assistance, our team is at your service in our live chat or at [email protected] We're here to help!

Florida
1 review
0 helpful votes
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Best place to shop
September 30, 2024

Global rose your favorite go to destination! Quick fast and reliable

Date of experience: September 29, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you for making Global Rose your go-to destination! We appreciate your kind words and look forward to providing you with more beautiful blooms in the future!

Washington
1 review
0 helpful votes
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Disappointed
September 30, 2024
Updated review

Pro's: easy to order and arrived on time, well boxed. Put in water and floralife (included in the boxed) right away. Cons: Not white (80% were pale pink) most blooms did not open up and many were bruised/brown tipped. I had to take more than the protective petals off and trim bruising with scissors. Disappointed with this order and would think twice before ordering from here again.

GlobalRose attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 29, 2024
Lina P. — GlobalRose Rep
over a year old

Dear Sonja,

Thank you for reaching out to us.

Regarding the color, we want to highlight that the item ordered https://globalrose.com/flowers/white-spray-roses-40.html consists of of White/Cream Spray Roses with hues of light pink. That is why the color has light pink shades.

We are very sorry to hear that the quality of your flowers was not up to par. Please accept our sincere apologies. We pride ourselves on quality and would love to investigate your case further. Please provide pictures of the items that need our attention and let us straighten this unfortunate experience for you.

Flowers may arrive slightly dehydrated due to the long journey from South America, but do not panic! With appropriate care, you can bring them back to looking great within the next 12 hours.

Upon receiving your floral box, we recommend trimming the stems around ½ inch" and placing them in clean room temperature water with the provided flower food. We invite you to follow these simple care tips to keep your flowers looking fresh and beautiful: https://globalrose.com/flower-care.html

If your flowers still appear wilted or dehydrated, please let us know and we will be glad to discuss further.

Best regards,
Federico


Easy to complete ordering!
September 19, 2024
Previous review

Easy to complete ordering!

Date of experience: September 19, 2024
Washington
1 review
0 helpful votes
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Roses for Centerpieces
September 29, 2024

Shipping was easy, cost was comparable to big retailers like Costco.

Date of experience: September 29, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you for your review! We're happy our shipping process was smooth and our prices met your expectations. We hope to assist you with future orders!

Georgia
1 review
0 helpful votes
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Pink bouquet
September 29, 2024

My experience was good! Shipping was on time! Flowers were very beautiful, yet they did come just a little dis colored. Overall my project came out nice! Overall 4/10

Date of experience: September 29, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you for your feedback! We're glad your project turned out well and you enjoyed the flowers. We apologize for the slight discoloration. If you need any assistance with your order, we're here to help! Your satisfaction is our priority, and we look forward to making your next experience even better.

Tennessee
1 review
0 helpful votes
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Roses and greenery
September 29, 2024

The order arrived on time and they were perfect, fresh and lasted a long time!

Date of experience: September 29, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you for your kind review! We're happy the roses and greenery arrived on time and stayed fresh for a long time. We hope they brought joy and beauty to your space!

Delaware
1 review
0 helpful votes
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Beautiful and fresh eucalyptus!
September 29, 2024

The eucalyptus was so beautiful and fresh- it smelled great and was nicely processed!

Date of experience: September 28, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you for your review and for choosing us! We're glad you enjoyed the fresh eucalyptus and its lovely scent. We hope it added something special to your space!

Virginia
1 review
0 helpful votes
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Great product
September 28, 2024

Recipient loved them! If she's happy, so am I! Wow, 50 character mandate, twice, is a pain in the butt!

Date of experience: September 28, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you so much for your 5-star review! We're glad the recipient loved the flower, that matters most! We appreciate your feedback and hope to serve you again soon.

Louisiana
1 review
0 helpful votes
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Dissatisfied
September 28, 2024

The three batches that were sent that did not coordinate where a waste of money.

Date of experience: September 28, 2024
Lina P. — GlobalRose Rep
over a year old

Dear Brandie,

We are very sorry that the carnations you recieved didn't meet your expectations. However, please keep in mind that you ordered 200 ASSORTED carnations, and on this product description and "Product Information" tab the following disclaimer is explicitly shown: "Our Assorted color is a combination of colors randomly selected by our greenhouse teams and is not an exact reflection of the pictures associated with this item."

In the future, if you want to receive specific colors, we invite you to choose our product: 200 Stems of Carnations Your Choice of Up to 8 Colors from this link https://globalrose.com/flowers/your-choice-color-carnations-200.html, where you can choose exactly the colors you want to receive in your assortment.

California
1 review
0 helpful votes
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Best Roses Ever!
September 28, 2024

A week later and these roses are still gorgeous. They've opened up beautifully and the deep red color is so alluring. My partner is definitely happy about these and I would order from here again!

Date of experience: September 27, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you for sharing your positive review! We're glad your roses are still gorgeous and your partner is happy. It's wonderful to know they brought joy! We look forward to serving you in more special moments.

Colorado
1 review
0 helpful votes
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Dependable
September 27, 2024

I was nervous to order my wedding flowers on line. They arrived on time, fresh and beautiful. Using Global Rose was a great decision.

Date of experience: September 27, 2024
Lina P. — GlobalRose Rep
over a year old

Thank you for choosing Global Rose for such a special occasion! We love to hear that your wedding flowers arrived fresh and beautiful, just as you hoped. It was an honor to be part of your big day, and we look forward to serving you again!