On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
We ship flowers grown by caring hands, directly from eco-friendly greenhouses to your door. Shaping emotions into boxes, bouquets, and arrangements of blooms to order, we deliver colorful and grateful bunches of pure affectionate joy.
You can buy larger quantities from us than from most of our competitors, for a fraction of the price per stem. By buying bulk you save money and at the same time, you can receive the freshest possible flowers directly from the farm.
GlobalRose Reviews Summary
The company generally enjoys a positive reputation for its reliable delivery and excellent customer service, with many customers praising the timely arrival and beautiful presentation of their floral arrangements. However, concerns frequently arise regarding product quality, particularly with roses that sometimes arrive in subpar condition or wilt quickly. While customer service is noted for its responsiveness and support, issues with order accuracy and fulfillment occasionally detract from the overall experience. Overall, the company demonstrates a commitment to customer satisfaction but must address product quality inconsistencies to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The orange and purple roses were beautiful. The white and light pick roses were fully bloomed and many of the petals were curled over. Several
Of the white roses had brown petals as well. We wrapped them with a nice bow and plastic wrapping which made them more presentable.
Mostly good flowers, some unusable and brown so it was a bit of a wasted money
Hi Melissa,
Thank you for your feedback. We're glad to hear that most of the flowers arrived in good condition, though we're sorry that some were unusable and did not meet your expectations.
In cases like this, we kindly ask that you contact us at [email protected] as soon as the issue is noticed—ideally within 24 hours of delivery—and include photos so we can investigate and assist accordingly.
We truly value your business and hope to have the opportunity to provide you with a better experience in the future.
Best regards,
Claims department
The roses came fresh and on time, excited on receiving so many lovely roses. Will surely o tell my friends of Global roses.
We're happy to know you loved the roses. Your recommendation is appreciated, and we look forward to providing more beautiful arrangements for you.
Global Rose's website was easy to use and have a large variety of flowers to choose from. Simple steps to order the flowers and appreciate the options for delivery dates.
Thank you, Marilyn. We strive to make ordering simple and smooth, and are at your service for future special occasions!
Ordered and paid for 400 RED Carnations. Got smaller bulbs of mixed colors and 24 dark red carnations. When I reached out all I got was more work. Take photos of flowers. Take photos of the box. Ok… let me do that while I figure out how to work with what was sent. Throwing off our entire event decoration, causing more work.
Hi Lori,
We're very sorry to hear about your recent experience and truly understand how frustrating and disruptive this must have been, especially when planning for an event.
We apologize for the incorrect fulfillment of your order. When issues like this occur, we do ask for photos of the flowers and packaging to allow our team to properly investigate and determine the appropriate resolution. We realize this adds extra work at an already stressful time, and we're sorry for the inconvenience it caused.
Your satisfaction is important to us, and we regret that we fell short. If you haven't already sent the requested photos, please email them to [email protected], and we'll do our best to make this right.
Sincerely,
Claims department
Half of them did not open. Will probably not order them again
Hi Orlanda,
Thank you for your feedback. We're sorry to hear that some of the roses didn't open as expected—that's definitely not the experience we want for our customers.
For any issues with product quality, we kindly ask that you contact us at [email protected] as soon as possible, ideally within 24 hours of delivery. Please include your order number and photos, so we can investigate and assist accordingly.
We appreciate your business and hope to have the opportunity to serve you better in the future.
Best regards,
Claims department
The flowers were were delivered by FedEx the day they were supposed to be delivered, but, they thought no one was home and left with the package. I called them around 3pm that day and told them to return the package but they never did. This caused some of the flowers to be damaged because they delivered them the day after in the afternoon. I'm very disappointed.
Dear Yovanka. To ensure fresh blooms and allow for courier delays, we recommend scheduling delivery 2–3 days before your event. We're glad your order arrived within our commitment window of ±1 day of the scheduled date.
Thank you for your understanding and for choosing Global Rose!
This was an absolutely beautiful surprise from my uncle as a graduation gift. The rose are absolutely gorgeous.
Thank you for your 5-star review! We're glad your uncle's surprise made your graduation extra special. The roses were sent with love, and we're happy they brought you joy. Congratulations on your achievement!
Very happy with the flowers we used for the centerpieces for my daughter's wedding. They arrived on time and bloomed at the right time.
We love to know that the flowers bloomed perfectly for your daughter's wedding. It's an honor to be part of such a special day! Thank you for choosing us.
Best roses ever! Thank you! You're testing my nerves. The roses were perfect.
We're glad the roses were perfect and made such an impression! Thank you for choosing GR.
Roses were beautiful yet more than enough were dead upon arrival.
Hi Tanisha,
Thank you for your feedback. We're very sorry to hear that some of the roses were not in perfect condition upon arrival. While we're glad you found them beautiful overall, we would have appreciated the opportunity to address this issue at the time it occurred. Had we been contacted right away, we could have investigated further and worked toward a resolution.
We truly value your satisfaction and hope to have the chance to serve you better in the future.
Warm regards,
Claims department
When customer orders big bouquet, its better to unite all flowers in one bouquet instead of sending 3 small separate bouquets
Dear Yulia. Our blooms are sold in bunches of 25 stems. We do not offer a one big bouquet and all the details can be seen on our site when purchasing.
If you ever have questions or need anything, please let us know!
Great experience, will order from them again! Customer service was helpful and the items shipped and delivered on time.
It's great to hear that our customer service and timely delivery met your expectations. That's what we aim for, and we appreciate your kind words!
I'm so glad that I ordered from global rose. The flowers arrived in time and were packed so well. Everything fresh and lovely!
Thank you for sharing! Your satisfaction and happiness are our reward and we appreciate your feedback.
Good morning! I had these eucalyptus plants delivered to my home on the 23rd in order to put them together Friday the 25th for a baby shower today, the 26th. I was home when they were delivered so I got them out of the box immediately and put them in water. Everuday they've looked worse and worse. Here's what they looked like yesterday when I wanted to put them together but have had to do something different because they look so bad. We used you for my daughters wedding a couple years back and the flowers were totally fine so I don't know why they went down hill so quickly. - Cathy Salcido
Dear Cathy,
Thank you for your feedback. We're truly sorry to hear that the eucalyptus did not arrive in the condition you expected.
In situations like this, we would have appreciated being contacted as soon as the issue arose so we could investigate and assist you in a timely manner. Our team is always here to help, and we strive to resolve any concerns promptly when given the opportunity.
We value your past business and hope to have the chance to better serve you in the future.
Warm regards,
Customer Service Team
Global Rose
Flowers came on time, two days before my wedding and still fresh and beautiful for the wedding day
Congratulations on your wedding! We're honored to have been part of it and look forward to helping you celebrate more future moments.
I have zero complaints. The 250 flowers were ordered last minute, but they still arrived in great condition & the colors were beautiful. I'm glad I tried Global Rose & will definitely use them again.
We work hard to deliver as promised and hope you love your flowers!
Website and ordering was upfront and easy to navigate. I received shipping information a few days prior and timely updates.
It's our goal to make your experience seamless from start to finish. We appreciate your support and look forward to serving you again!
I don't believe I received the mini hydrangea flowers. They are big and standard as I've seen them. In addition, several were bruised with brown spots on them. The box also arrived in a poor condition. Not sure this is a Global Rose problem or a FedEx problem. I expressed my thoughts to the FedEx driver and his response was that, many of the flower packages are packaged similarly... This was my first order and after reading a few negative feedbacks online, I really hoped I would not be unhappy as other customers did. My daughter's Bridal Shower is this coming Saturday. I don't have time to replace my purchase.
Dear Lucy,
Thank you for sharing your feedback, and we're truly sorry to hear about your recent experience with your order.
In situations like this, we kindly ask that customers contact us directly at [email protected] as soon as any issues are noticed. This allows our team the opportunity to properly investigate the matter, assess any damage, and take appropriate steps to resolve the issue promptly.
We understand how important your daughter's Bridal Shower is, and we regret that we weren't able to address this sooner. Please know your concerns have been noted, and we genuinely hope to have the opportunity to serve you better in the future.
Warm regards,
Customer Support
Global Rose
Had a great first time experience. Will definitely use again and highly recommend.
Thank you so much. We hope the beauty of the flowers brings joy when you receive them!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Amy,
Thank you so much for your feedback and for taking the time to share your experience.
We're thrilled to hear that you loved the orange and purple roses! That said, we're sorry that some of the white and light pink roses arrived in less-than-perfect condition. While some bloom variation is natural, they should still be fresh and elegant — we appreciate you going the extra mile to make them look their best.
If you have any photos of the white roses with brown petals, we'd be happy to review them and see how we can make this right.
Warm regards,
Customer Service Team
Global Rose
www.globalrose.com
On Instagram